About the job
LOCATION: MANOR WALKS Shopping Centre
SHIFT PATTERN: 5 Days out of 7, 42 hours per week
Salary: Competitive
ROLE OVERVIEW AND PURPOSE
Join ABM as a proactive and dedicated Deputy Facilities Manager at Manor Walks. You will assist the Facilities Manager in delivering exceptional services to our clients, ensuring operations run smoothly, efficiently, and in accordance with contractual commitments. Your role will be pivotal in maintaining service excellence, meeting client expectations, and upholding ABM’s standards by diligently following company policies and procedures.
KEY RESPONSIBILITIES
• Manage the contract in compliance with ABM’s policies, procedures, and client needs.
• Supervise the security, cleaning, and maintenance teams, ensuring adherence to compliance and consistently high standards of service.
• Provide daily operational support to the Centre Management team.
• Monitor performance metrics to ensure teams exceed service level agreements (SLAs) and key performance indicators (KPIs).
• Facilitate training, health & safety, development, and colleague welfare initiatives.
• Lead, motivate, and effectively communicate with team members to cultivate a positive and productive work environment.
• Perform any additional duties as necessary to adapt to evolving client requirements.
REQUIRED SKILLS AND EXPERIENCE
• Proven experience in operations or facilities management, ideally in a multi-service environment.
• Strong leadership and communication skills, with the ability to engage and motivate teams effectively.
• Proficient in IT with a good working knowledge of relevant systems and software.
• Health & Safety certification (e.g., IOSH or equivalent) is essential.
• Valid SIA licenses (Door Supervisor and CCTV) are desirable.
