Deskside Support Technician

Join our dynamic team as a Cisco Support Engineer in Atlanta! In this vital role, you will provide expert support for Cisco products and solutions, ensuring customer satisfaction and optimal performance. Your skills will contribute to innovative projects while you collaborate with a team of dedicated professionals in a fast-paced environment.

We are seeking a talented and motivated Cisco Network Consultant to join our dynamic team in Atlanta. This is an urgent requirement for locals only. If you have a strong background in network consulting and possess expertise in Cisco technologies, we want to hear from you!

About the Role Keyfactor Inc. is looking for an IT Support Engineer in Atlanta, Georgia. This role focuses on delivering technical support to clients, working to keep their systems reliable and efficient. The position plays a key part in upholding the company’s reputation for quality service and technical know-how. What You Will Do Respond to client technical issues and troubleshoot system problems Work to resolve support requests efficiently and professionally Help maintain smooth operation of client systems Who We’re Looking For Experience providing technical support in an IT environment Strong problem-solving skills and attention to detail Clear communication with both technical and non-technical users

Location: On-site at Atlanta Office (5 days a week) Address: 7000 Central Pkwy, Atlanta, GA 30328 Our Mission At Saviynt, we go beyond merely troubleshooting devices; we are an essential part of a high-performance, FedRAMP-compliant tech ecosystem. As our IT Support Engineer, you will serve as the primary support for our internal teams, ensuring our technology operates seamlessly, securely, and efficiently, just like the exceptional services we deliver to our clients. Whether you are adept at macOS or a Windows enthusiast, you will be the expert who keeps everything running smoothly. Enjoy the freedom to tackle problems independently with the support of our senior engineers for more intricate challenges.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Join our dynamic team at Saviynt as a Senior Engineer in Support Operations. In this pivotal role, you will leverage your technical expertise to enhance our support services, ensuring that our clients receive the highest level of technical assistance. You will collaborate with cross-functional teams to identify and resolve complex issues, streamline processes, and drive continuous improvement initiatives.Your responsibilities will include diagnosing technical problems, creating documentation, and implementing solutions that enhance operational efficiency. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to excellence.

Role Overview Formlabs is looking for a Customer Support Field Engineer based in Atlanta, GA. This role focuses on supporting customers who use our advanced 3D printing technology. The position combines hands-on technical troubleshooting with direct customer interaction. What You Will Do Provide technical support for Formlabs 3D printers and related products Work directly with customers to resolve hardware and software issues Collaborate with team members to deliver timely solutions and improve customer satisfaction Help customers get the most out of their Formlabs products by sharing best practices and technical guidance About the Team Join a group that values collaboration and customer care. The team works closely together to solve problems and ensure customers have a positive experience with Formlabs technology.

Role overview Flock Safety is seeking a Hardware Support Engineer in Atlanta, GA to focus on aviation hardware. The position centers on supporting the reliability and performance of hardware used in flight safety systems. What you will do Troubleshoot and resolve hardware issues in aviation systems alongside cross-functional teams Provide direct support to clients to ensure hardware functions as intended Assist in maintaining and improving the reliability of flight safety hardware Impact This role is essential for keeping aviation hardware dependable and effective, directly supporting the safety of flight operations.

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

Senior Platform Support EngineerJoin our SRE Operations team as a Senior Platform Support Engineer, where you will play a pivotal role in maintaining the seamless operation of Saviynt’s Enterprise Identity Cloud around the clock. This position emphasizes the importance of platform stability, performance, and reliability with a focus on application layer support and operational accountability. Collaborating with fellow operations team members, development, and engineering, you will tackle issues, implement enhancements, and deliver outstanding support. This is an ideal opportunity for individuals who relish operational challenges and enjoy problem-solving in a fast-paced cloud environment, seeing their projects through to fruition.KEY RESPONSIBILITIESExhibit strong pod-level troubleshooting capabilities in AKS/EKS (going beyond mere pod restarts).Analyze performance issues pertaining to applications and databases (RDS, MySQL).Conduct thorough investigations into application performance issues (Java, Grails, Hibernate), identifying root causes and proposing solutions.Supervise monitoring of our SaaS applications and their underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance discrepancies.Possess a solid understanding of fundamental computing concepts such as DNS, IP addressing, Networking, and LDAP.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team plays a pivotal role in driving renewals and expansion, ensuring long-term value, retention, and growth for our global clientele. We pride ourselves on fostering strong relationships with industry leaders such as Hyundai, Bosch, and Kraft Heinz, helping them achieve outstanding success with Tractian’s innovative solutions. Our team, recognized as trailblazers in industrial technology, is dedicated to delivering immediate returns on investment, building lasting partnerships, and achieving exceptional net revenue retention. Every member of our team is empowered to make a significant impact, celebrated for their excellence, and supported in creating enduring value for our customers.Key ResponsibilitiesAs a Technical Support Engineer, you will take the lead in troubleshooting mechanical challenges, providing efficient solutions, and ensuring outstanding customer satisfaction. You will collaborate with our development team to enhance our products, offer remote support through Helpdesk and email, and meticulously document all actions within HubSpot CRM. Furthermore, you will create support materials and share your knowledge to elevate technical reliability and drive customer success.

Join Axon and be a Force for Good.At Axon, we’re dedicated to Protecting Life. Our mission drives us to tackle society’s most pressing safety and justice challenges through our innovative devices and cloud software. We believe in collaboration and communication, valuing diverse perspectives from our customers, communities, and team members.Working at Axon means being part of a dynamic and impactful environment where your contributions truly make a difference. Here, you’ll seize opportunities to lead change and continuously grow as you pursue a meaningful mission at a company that values you.Your ImpactAxon is in search of a motivated and skilled Technical Support Engineer who is passionate about customer service, proficient in computer networking, knowledgeable in cloud solutions, and adept in Linux systems administration. This pivotal role involves addressing critical and escalated issues, where we seek a self-motivated individual who thrives in a fast-paced, innovative startup atmosphere focused on law enforcement and excels at troubleshooting technical challenges.

Join Artech Information Systems LLC as a Deskside Support Technician in Atlanta. We are seeking a dedicated professional to provide exceptional technical support to our clients and enhance their user experience. In this role, you will troubleshoot hardware and software issues, assist with installations, and ensure that our clients receive top-notch service.

Join our team as a Deskside Support Specialist in Atlanta, Georgia. In this role, you will provide top-notch technical support to our end-users, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for troubleshooting hardware and software problems, assisting with installations, configurations, and maintenance of computer systems. If you are passionate about technology and customer service, we want to hear from you!

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

Join our dynamic team at Campus as a Technology Support Specialist. In this pivotal role, you will provide exceptional technical support to users, ensuring that all technology-related issues are resolved efficiently. You will work closely with various departments to maintain and enhance system performance, troubleshoot issues, and facilitate user training sessions. Your expertise will help shape our technology initiatives and improve overall user satisfaction.

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude