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Desktop Support Analyst

align46New Jersey
Hybrid Full-time $60K/yr - $70K/yr

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess:Proven experience in desktop support or a similar role. Strong troubleshooting skills and the ability to resolve technical issues efficiently. Excellent verbal and written communication skills. Ability to work collaboratively in a team environment. Experience with IT asset management is preferred.

About the job

About align46

align46 values professionals who bring curiosity, drive, and a collaborative spirit. The team includes technology experts who enjoy learning, sharing ideas, and making an impact in the industry. The company supports growth through training in new technologies and encourages creativity and engagement, whether at client sites or in regional offices.

Role Overview

The Desktop Support Analyst will join the Align Managed Services team, providing support for end users across managed services clients. This position involves monitoring and assisting with both critical and non-critical IT assets. The role suits someone who communicates clearly, delivers strong customer service, and troubleshoots issues efficiently. Experience supporting executive or VIP users is helpful but not required.

Key Details

  • Hybrid schedule: onsite presence required three days per week at client sites in Newark or Mountainside, NJ, or at the NYC office.
  • Participation in a rotating support coverage schedule is required.

What Matters for Success

  • Experience in managed services or a corporate IT environment preferred.
  • Strong attention to detail and adherence to documented procedures.
  • Commitment to delivering high-quality support in a busy setting.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot a range of desktop issues.

Location: New Jersey (hybrid onsite/remote)

About align46

Align46 is committed to fostering a collaborative and innovative work environment where technology professionals can thrive. Our emphasis on community and continuous learning sets us apart in the IT services industry.

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