About the job
Position: Desktop Support Engineer
Company: Irish Cancer Society
Location: Dublin 4 (hybrid model)
Contract: Permanent, full-time (35 hours per week, Monday to Friday, 9 AM to 5 PM)
Salary: €41,000 per annum
Hybrid work is standard, with in-office attendance required on Wednesdays and Thursdays. The rest of the week may be remote, depending on team needs.
Note: Interviews may be scheduled before the closing date.
About the Irish Cancer Society
The Irish Cancer Society is Ireland’s leading cancer charity. Every three minutes, someone in Ireland is diagnosed with cancer. The Society supports people affected by cancer through funding research, providing practical and emotional help, and advocating for better cancer services. The team works across prevention, early detection, care, and end-of-life support.
Main Responsibilities
- Resolve IT Freshdesk tickets promptly.
- Manage onboarding and offboarding for staff.
- Build, configure, and support ICS laptops both remotely and on-site.
- Install and troubleshoot software applications.
- Provide OneDrive for Business support across the organization.
- Maintain and support in-house printers and multifunction devices.
- Administer IP Telecom through Teams user accounts.
- Document procedures and troubleshooting steps.
- Set up and support audio/visual equipment in meeting rooms.
- Administer Active Directory, Intune, and Azure.
- Support internal and external hardware, including monitors, docking stations, peripherals, and cable patching.
Required Skills
- Strong knowledge of Windows 10/11; familiarity with Windows Server 2019/2022 is an advantage.
- Proficient with Microsoft Office 365 and the Office Suite.
- Hands-on experience with laptop and desktop repairs, printers, and peripherals.
- Basic understanding of networking concepts such as TCP/IP, DHCP, and DNS.
- Experience with Active Directory, Azure AD, and Intune for user management.
- Comfortable using ticketing systems and PC imaging tools (such as Manage Engine or Intune).
Experience & Qualifications
- Previous experience in a similar desktop support role is highly desirable.
