company

Desktop Support Engineer

Sword GroupAberdeen, Scotland, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Delivering remote and in-person support to customers in a professional and knowledgeable manner. Responding promptly to incidents and support requests, ensuring all escalations are recorded and directed to the appropriate teams. Collaborating with other IT teams and business units to effectively resolve desktop-related issues. Qualifications:Proven experience in an SLA-driven, ticketed Service Desk or in a 1st/2nd Line support role. Strong IT troubleshooting skills with experience in key areas including:Proficiency in Microsoft Windows Operating Systems. End-user computing with M365.Software application support. Experience with Active Directory and Exchange. Hardware installation, imaging, upgrades, printers, and AV equipment. Networking and VOIP. Ability to build and maintain excellent customer relationships. ITIL Foundation V3 qualification or a commitment to pursue relevant training.

About the job

Sword Group is a premier provider of innovative business technology solutions, specializing in the Energy, Public, and Finance sectors. We are dedicated to driving transformative change for our clients by leveraging proven technology, skilled teams, and deep domain expertise. Our passion lies in utilizing technology to address business challenges, collaborating closely with our clients to help them achieve their objectives.

About the Role:

As a Desktop Support Engineer within our Desktop Services team, you will have the opportunity to collaborate with talented professionals dedicated to delivering exceptional Information Technology and Data Management solutions. You will leverage the latest advancements in systems and technology, ensuring a consistently outstanding service experience for our customers.

About Sword Group

Sword Group is a distinguished provider of business technology solutions, focused on innovation in the Energy, Public, and Finance sectors. Our expertise and commitment to excellence enable us to drive substantial change for our clients through cutting-edge technology and collaborative partnerships.

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