About the job
Job Title: Desktop Support Representative
Location: Eagan, MN - 55123
Duration: 1 year (with possible extension)
We are seeking a skilled Desktop Support Representative to effectively diagnose and resolve complex issues related to Microsoft Operating Systems. The ideal candidate will be responsible for configuring and installing standard applications, as well as setting up and maintaining desktop PCs and monitors.
Key responsibilities include the installation, configuration, and maintenance of Windows operating systems, hardware, and software. You will be tasked with upgrading and configuring both desktop and laptop systems.
The role requires functional knowledge of MAC and Windows client/server configurations, software troubleshooting, and connectivity issues. Familiarity with Windows XP and Windows 7 migrations is essential.
Proficiency in Microsoft Office Suite, including MS Outlook and other Microsoft products, is required. You will also provide remote support via CTS, SCCM, and handle incident management and IMAC processes, demonstrating your capability to resolve tickets remotely and collaborate with SCCD.

