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Desktop Support Representative

On-site Full-time

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Experience Level

Entry Level

Qualifications

To succeed in this role, candidates should possess strong analytical and problem-solving skills, with a focus on customer service. A technical background in IT support and familiarity with network environments is essential. Experience with ticketing systems and remote support tools will be advantageous.

About the job

Job Title: Desktop Support Representative


Location: Eagan, MN - 55123

Duration: 1 year (with possible extension)

We are seeking a skilled Desktop Support Representative to effectively diagnose and resolve complex issues related to Microsoft Operating Systems. The ideal candidate will be responsible for configuring and installing standard applications, as well as setting up and maintaining desktop PCs and monitors.

Key responsibilities include the installation, configuration, and maintenance of Windows operating systems, hardware, and software. You will be tasked with upgrading and configuring both desktop and laptop systems.

The role requires functional knowledge of MAC and Windows client/server configurations, software troubleshooting, and connectivity issues. Familiarity with Windows XP and Windows 7 migrations is essential.

Proficiency in Microsoft Office Suite, including MS Outlook and other Microsoft products, is required. You will also provide remote support via CTS, SCCM, and handle incident management and IMAC processes, demonstrating your capability to resolve tickets remotely and collaborate with SCCD.

About Artech Information Systems LLC

Artech is recognized as the 10th largest IT staffing company in the United States, as per the Staffing Industry Analysts' 2012 report. We specialize in bridging skill gaps for our clients, providing access to emerging technologies, refreshing existing skill sets, and offering flexible staffing solutions that adapt to project needs and budgetary constraints.

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