company360 IT Professionals logo

Desktop Support Specialist at 360 IT Professionals | Aberdeen

On-site Contract

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Mid to Senior

Qualifications

Key qualifications include:Strong technical knowledge of computer hardware, software, peripherals, and networking protocols. Experience in customer support and incident resolution in an IT environment. Proficiency in installing, configuring, and troubleshooting systems. Excellent communication skills for effective customer and team interactions. Ability to stay updated with current technology trends.

About the job

We are seeking a skilled Desktop Support Specialist who can leverage their technical expertise and understanding of business operations to effectively assess and prioritize IT incidents and service desk tickets. Your role will involve evaluating the business impact of these issues to ensure timely resolutions.

As a Desktop Support Specialist, you will foster positive customer relationships and mentor fellow team members, contributing to client satisfaction and organizational success. You will take ownership of customer queries, demonstrating urgency in problem resolution while keeping customers informed of progress.

Your responsibilities will include utilizing your extensive technical knowledge to assist other technicians in solving complex issues, as well as installing and configuring new computers, software, and peripherals. You will also deploy new business applications, manage user data, and provide support for network and application issues in collaboration with development and infrastructure teams.

Furthermore, your project management skills will come into play as you lead initiatives, integrating team strengths for successful outcomes while regularly updating management on project statuses. You will be responsible for creating and maintaining documentation for all processes and procedures relevant to your role.

About 360 IT Professionals

360 IT Professionals is a premier Software Development Company located in Fremont, California, offering a broad spectrum of technology services, including mobile and web development, cloud computing, and IT staffing solutions. We pride ourselves on merging IT expertise with dynamic solutions tailored to meet the unique needs of our globally positioned clients, delivering exceptional results across all our services. Our specializations include creating high-quality mobile applications for both iOS and Android platforms using languages such as Objective-C, Swift, and Android Code. Additionally, we utilize frameworks like Titanium and PhoneGap to develop cross-platform applications, ensuring we stay at the forefront of technology and client satisfaction.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.