Desktop Support Technician - Tier 1

About Pulse GamesAt Pulse Games, we are passionate about developing mobile games that are not only entertaining but also visually captivating. Our skill-based games celebrate exceptional talent by rewarding quick thinking and strategic decision-making. Our creative process is driven by collaboration, continuous learning, and a commitment to excellence.We are seeking a Director of Global Customer Support to spearhead our global player support operations. In this pivotal role, you will ensure that our players have a seamless, dependable, and trustworthy experience across our games. This position is instrumental in defining our customer support strategy, structure, and culture, from resolving player concerns to enhancing trust and safety.Key ResponsibilitiesEstablish and expand a world-class customer support organization.Develop and implement a comprehensive support strategy across all player interactions, guaranteeing consistency and high quality.Introduce tools, automation, and processes to enhance efficiency, scalability, and self-service capabilities.Monitor and refine KPIs to foster ongoing enhancements.Manage sensitive cases, including payment issues, fraud detection, and responsible gaming, ensuring adherence to regulatory standards.Collaborate closely with the product team to deliver safe and enriching player experiences.Act as the voice of the player, ensuring their feedback shapes both product and operational strategies.

Join Saviynt, a leader in identity security, as we redefine the customer experience for our cutting-edge AI-powered identity platform. Our innovative solutions manage and govern access to applications, data, and business processes, ensuring that organizations can safeguard their digital assets while enhancing operational efficiency and minimizing compliance costs. We are at the forefront of enabling businesses to safely embrace AI technologies. For more details, visit www.saviynt.com.Saviynt is seeking a forward-thinking Director or Senior Director to transform the enterprise experience for our exceptional Identity Governance and Administration (IGA) and Identity Access Management (IAM) platforms. In this pivotal role, you will report to the Global Customer Support leadership and be responsible for crafting a comprehensive strategy for orchestrating upgrades across a vast network of global enterprise customers, delivering a White Glove customer experience. This influential position blends technical leadership with a commitment to customer satisfaction, ensuring that upgrades are predictable, low-risk, and align seamlessly with customer operations to guarantee disruption-free deployments.In your role, you will focus on evolving traditional maintenance into a world-class, automated operation. Collaborating closely with Product and Engineering teams, you will create an AI-enhanced framework aimed at simplifying processes through pre-validation checks, automation, and customer self-service tools. Establishing a robust governance framework—including risk assessments, rollback procedures, and incident responses—will be critical to achieving consistent execution and minimal downtime. By centralizing communications with customers, you will prioritize their experience throughout the upgrade journey. Your success will be evaluated based on key performance indicators such as upgrade adoption rates, cycle time reductions, decreased customer effort during upgrades, and overall post-upgrade satisfaction.As a global leader, you will adeptly manage cross-functional complexities, utilizing negotiation and influence to align teams across Sales, Success, and Operations with a unified message. This leadership position requires flexibility to accommodate various shift timings, including weekends, to support our global operations. If you are a strategic orchestrator, passionate about enhancing Cloud Operations and Customer Experience while driving the next wave of SaaS innovation, we want to hear from you.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

Role Overview Flexport is hiring a Global Senior Customs Associate in Atlanta, Georgia. This role supports international trade by managing customs processes and ensuring compliance with all relevant regulations. What You Will Do Oversee customs procedures for global clients, making sure all shipments meet regulatory requirements. Advise clients on tariffs, trade agreements, and related compliance matters. Handle and review documentation required for customs clearance. Work closely with internal teams and external partners to streamline customs operations and minimize shipment delays. Contribute to improving the client experience through clear communication and proactive problem-solving. Team and Collaboration This position is based in Atlanta and involves regular collaboration with colleagues and stakeholders across the organization. The team focuses on optimizing customs processes and supporting Flexport's global client base.

Job PurposeThe Global Enterprise Accounts (EA) Finance Director is responsible for leading the financial and commercial strategy for the Enterprise Account Project Management business at Turner & Townsend. This pivotal role significantly impacts financial outcomes and guides the long-term commercial success of our global enterprise portfolio. The director acts as a trusted advisor to the EA executive team, regional leadership, global senior management, and the broader finance community within Turner & Townsend and CBRE.This position reports through the North American region while maintaining a robust connection with the global Turner & Townsend finance organization. The director will lead a team of Finance Business Partners and Finance Analysts, providing strategic finance business partnering, precise forecasting, and actionable performance insights. The role focuses on delivering commercially-oriented decision support that enhances operational delivery, builds confidence, and empowers leaders to make informed decisions that drive financial performance and long-term value.Key Responsibilities:Business Partnering and Commercial SupportOversee the commercial financial performance of the business, collaborating with the EA executive team, Regional Managing Directors, and Regional Finance Directors globally, including Global FP&A, Global CAO, and Global CFO to ensure consistent financial insights, robust performance oversight, and aligned commercial outcomes.Lead the development and execution of commercial budgets, forecasts, and long-range financial strategies.Foster a strong partnership with CBRE to guarantee unified, accurate financial analysis.Guide executive decision-making through high-quality analysis, scenario modeling, and forward-looking insights from the Commercial Finance and FP&A teams.Serve as a senior advisor for commercial decision-making across the organization.Collaborate with operations teams to review contractual obligations prior to bidding, enhance pricing strategies for new opportunities, and ensure we realize the full value of our existing portfolio.Drive global and local initiatives aimed at improving profitability, operational efficiency, pricing discipline, and cash performance.Support and challenge business leaders with clear, actionable financial insights, ensuring alignment between commercial priorities and financial strategies.Team LeadershipLead and manage the regional Finance Business Partner teams (FBP) and collaborate with the regional and global FP&A teams.Represent the Enterprise business in global and regional finance discussions, ensuring local perspectives are adequately represented.Act as the escalation point for significant financial or contractual issues that arise.

Octagon is hiring an Account Director to support a global tennis client in the adult beverage sector. This role is open in Atlanta, New York, or Stamford. Role overview This position focuses on guiding strategic marketing and brand management for a high-profile client. The Account Director will shape and implement initiatives that align with the client’s business goals in the adult beverage category. What you will do Develop and carry out marketing strategies tailored to the client’s objectives Lead brand management efforts and encourage brand engagement Collaborate with cross-functional teams to deliver solutions that connect with consumers and stakeholders Build and sustain strong client relationships Requirements Experience in brand management and creative strategy Background working with clients in the adult beverage industry Proven client relationship management skills Ability to work across teams and deliver outcomes that strengthen market presence

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude

Join our dynamic team at Alpha Insight Inc. as a Customer Support Specialist, where you will play a crucial role in delivering exceptional service to our clients. In this position, you will engage with customers, address their inquiries, and provide timely solutions to enhance customer satisfaction.

Join Our TeamAt Smarsh, we empower organizations to manage risk and harness intelligence within their digital communications. Over 6,500 clients in regulated sectors rely on Smarsh to identify compliance, legal, or reputational risks across more than 80 communication channels, preventing potential regulatory fines or negative headlines. Our commitment to relentless innovation has established us as a leader recognized by analysts like Gartner and Forrester, and we are proud to have been featured in the annual Inc. 5000 list of America’s fastest-growing companies since 2008.Position Overview As the Senior Manager of Global Technical Support for Smarsh's Call Recording & Analytics division, you will play a pivotal role in our global support leadership team. You will lead a worldwide team dedicated to providing swift and effective assistance to our customers regarding technical challenges related to our products and services. Your responsibilities will include ownership of support delivery, ensuring customer satisfaction, and developing strategies for service excellence. You will focus on adherence to service level agreements (SLAs) regarding response times, support readiness, and team growth. Collaboration with Smarsh's cross-functional leadership, especially in product and sales, will be key to ensuring product supportability and resolving escalated issues, while also promoting the utilization of self-service options to enhance knowledge reuse and expedite resolutions.

Join Alpha Insight Inc. as a Customer Support Assistant, where you will play a crucial role in providing exceptional customer service and support. You will interact with customers to address their inquiries, resolve issues, and ensure a positive experience with our products and services.

Join Alpha Insight Inc. as a Customer Support Manager where you will lead our dedicated support team to deliver exceptional service and support to our valued clients. In this role, you will be responsible for overseeing customer interactions, ensuring satisfaction, and implementing strategies to enhance the overall customer experience. You will work closely with various departments to address customer needs and improve service delivery.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Role Overview Formlabs is looking for a Customer Support Field Engineer based in Atlanta, GA. This role focuses on supporting customers who use our advanced 3D printing technology. The position combines hands-on technical troubleshooting with direct customer interaction. What You Will Do Provide technical support for Formlabs 3D printers and related products Work directly with customers to resolve hardware and software issues Collaborate with team members to deliver timely solutions and improve customer satisfaction Help customers get the most out of their Formlabs products by sharing best practices and technical guidance About the Team Join a group that values collaboration and customer care. The team works closely together to solve problems and ensure customers have a positive experience with Formlabs technology.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.

About GotPhoto/fotograf.deAt GotPhoto, our mission is to revolutionize the photography industry through digital transformation.GotPhoto.com|fotograf.de offers a comprehensive workflow and e-commerce solution designed to streamline photographers' operations, enhancing efficiency from photo management to payment processing. Our user-friendly platform allows photographers to focus on what they love most - capturing moments!Since our inception in 2012, we have embraced an entrepreneurial spirit, leading to numerous success stories that validate our sustainable and profitable business model.Join our vibrant team of over 170 skilled professionals and contribute to empowering photographers as never before!

Join Flexport as a Global Operations Associate, where you'll play a pivotal role in managing end-to-end global shipments within our regional network. Your focus will be on ensuring exceptional customer experiences through quality service and on-time performance. Collaborate with our dynamic operations team, leveraging innovative technology to drive process automation and optimize supply chain management. This is an exciting opportunity for career growth and international experience within a thriving global trade environment.

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our vibrant team at Alphabe Insight Inc. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction. You will assist in resolving inquiries, processing orders, and delivering top-notch service. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Join our dynamic team as a Tier 1 Support Agent!Located in the vibrant city of Atlanta, GA, this full-time hybrid position requires you to be in the office 2-3 days a week, with possible weekend shifts.As the first point of contact for our Pet Care software customers, you will provide exceptional support through email, chat, and phone. Your role will involve answering how-to questions, troubleshooting common issues, and ensuring that each customer interaction leaves them feeling valued and informed.Your responsibilities will include triaging requests, resolving customer issues, and escalating more complex cases to Tier 2 support as necessary. This role offers the opportunity to deepen your product knowledge and contribute positively to the overall customer experience.

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.What does the role entail?The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.Your Impact:Global Leadership & Team DevelopmentLead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.Strategic Partner Success ManagementOversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.Senior Relationship ManagementBuild and enhance relationships with senior-level executives at key GSI and BPO client organizations.Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.Act as a trusted advisor in executive business reviews and critical strategic initiatives.Represent the Partner Success function in global forums and partner planning discussions.