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Desktop Support Technician

gsbsolutions1Lima, Lima, Peru
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Image and install software on Windows and Apple laptops/desktops, including IMACs. Troubleshoot post-deployment issues across multiple platforms, including Windows, Macintosh, and mobile devices. Manage printer installations and repairs. Coordinate the disposal, redeployment, and asset reclamation efforts. Handle shipping coordination, data backup, and recovery processes. Oversee hardware refresh cycles and manage warranty and out-of-warranty repairs. Provide walk-up support and spare parts management. Deliver executive (VIP) support and audio/video assistance, including health checks.

About the job

Join us at gsbsolutions1 as a Desktop Support Technician, where you'll be instrumental in providing comprehensive hardware and software support to our employees, including new hires. This role is crucial for ensuring that all technology needs are met efficiently, enabling our teams to perform at their best.

As a Desktop Support Technician, your responsibilities will include delivering weekly reports, managing inventory, and assisting with various administrative tasks. You will also be expected to provide exceptional customer service to a diverse range of users, demonstrating professionalism and a commitment to excellence.

Your ability to adapt swiftly to changes and learn in a dynamic environment will be key. The role may require occasional travel between offices, covering distances of up to 150 miles.

About gsbsolutions1

gsbsolutions1 is committed to delivering exceptional IT support solutions that empower our employees and enhance productivity across the organization. Join us and be a part of a forward-thinking team dedicated to innovation and excellence in technology.

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