About the job
Join Our Dynamic Team
- The Device Hardware Quality Engineer position at Toss Place involves collaboration with Device Owners, Hardware Engineers, Embedded Software Engineers, Firmware Engineers, Device Software QA Managers, and Android Developers within the Device Team.
- This team is responsible for the end-to-end lifecycle of payment terminals essential for Toss Place's business, including planning, development, production, and quality management. We aim to create products that exceed market standards and contribute to the success of the Toss Place business.
- As a member of this team, you will work with external manufacturing partners to oversee product development and mass production while ensuring overall hardware quality in collaboration with diverse teams, including HW, SW, QA, and Design. You will lead the entire hardware quality cycle through active communication with external partners based on targeted quality standards and timelines.
Your Responsibilities
- Participate from the initial stages of new product development by identifying potential risks from a DFQ perspective and incorporating QA standards into component selection and design reviews.
- Define and perform key HW and reliability tests (e.g., humidity, drop, vibration) for payment terminals, continuously enhancing them according to product and production phase changes.
- Validate collaborating manufacturing partners through pre-audits and inspect quality from a 4M perspective during EVT/DVT/PVT and initial mass production stages, tracking unresolved issues for improvement.
- Analyze HW and reliability failures during the development phase, identify root causes using 5-Why and 8D methodologies, and lead the CAPA process from root cause analysis to prevention of recurrence.
- Establish and operate shipping (OQC) and incoming (IQC) quality standards, defining and continuously monitoring key metrics such as Yield, DPPM, and FFR.
- Control 4M changes during mass production through the DCR process, managing the entire process from PCR to ECN and BOM/SOP changes, leading mass production implementation post-verification.
- Monitor quality based on FFR post-launch, analyze and reproduce on-site issues to identify causes, and incorporate findings into mass production processes and future product designs.
Who We Are Looking For
- HW QA Experience: We seek someone with experience managing QA/quality in consumer electronics with display/camera functions, IoT devices, or embedded hardware products, leading quality standards establishment and verification from development to mass production. Familiarity with various electronic measurement instruments is a plus.
- Collaboration with Manufacturing Partners (EMS/ODM): Experience in managing quality processes of external manufacturing partners and utilizing structured methodologies like 5-Why and 8D for root cause analysis and issue resolution is essential. Understanding of mechanical design, molding, and injection processes will be beneficial.
- Field-Centric Execution: We need an individual who has led the discovery and resolution of production issues at manufacturing partner locations during production events. The ability to use field data and observations to make impactful decisions is crucial.
Desirable Experience
- Experience in quality management of display/camera hardware is advantageous.
- Experience in local collaboration with global manufacturing partners is a plus.
- Experience in device HW development and KC certification is beneficial.
A Note for Potential Colleagues
"We are looking for someone who goes beyond just catching defects, actively contributing to the process of improving our products."
- We are a team that naturally questions, "Why did this happen?" from the initial design to the moment the customer uses the product.
- We foster a collaborative atmosphere where we discuss and solve problems together, enjoying the process of enhancing the product.
- If you have experience not overlooking small issues, you will likely fit well with us.
- We are waiting for individuals who want to create great products in a relaxed yet serious manner.
