About the job
Regionaal Energieloket, part of REL Groep in Amsterdam, seeks a Digital Lead for Energy Transition. The team partners with municipalities and residents to promote sustainable living in homes and neighborhoods. This position centers on expanding digital services, increasing their quality, reach, and revenue to support the shift toward sustainability.
Main responsibilities
- Product strategy and roadmapping (30%): Set the direction for digital products by translating customer feedback and data into a clear roadmap. Prioritize features that fit the market and make informed decisions about what to exclude.
- Customer relationships and retention (30%): Support the sales of new products, collect feedback from municipalities, and communicate updates. Focus on keeping current customers satisfied and encouraging contract renewals, acting as a steady partner even when challenges come up.
- Collaboration with development (25%): Work directly with Frankie and the development team. Write user stories, create prototypes, and use AI tools and vibe-coding to quickly show value to customers.
- Data, SEO, and dashboarding (15%): Monitor traffic using GA4, build dashboards for municipalities, and share insights from search and usage data. Take responsibility for the visibility of the service desks.
This division of responsibilities serves as a guideline. The team is self-managing, so priorities shift to focus on what is most impactful at any given time.
Team and collaboration
The Digital Lead oversees Digital Services and works closely with development, sales, and business development. Daily collaboration includes Frankie (Team Lead Dev), Noi, Robbert, and Hendrik-Jan from development. Loes is the main contact for strategic topics. Bob and his team handle the CRM infrastructure, ensuring systems stay aligned with business needs.
