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Digital Support Apprentice

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will demonstrate strong IT proficiency, outstanding communication skills, and meticulous attention to detail. Familiarity with SEO practices and web template design is advantageous but not required.

About the job

We are seeking a motivated and detail-oriented Digital Support Apprentice to join our dynamic team at epropservices plc in Cambridge. In this role, you will have the opportunity to engage in:
  • Designing and delivering e-marketing materials efficiently.
  • Addressing general online customer inquiries and IT-related issues, with escalation when necessary.
  • Collaborating with agents and internal teams to improve service delivery.
  • Developing websites using pre-approved templates.
  • Adhering to established Service Level Agreements (SLAs).
  • Maintaining comprehensive records of all customer interactions and queries.
  • Providing training calls to agents on utilizing our online platforms effectively.
To succeed in this role, you should possess excellent IT and communication skills, along with a keen eye for detail. While experience in SEO and web template design is beneficial, it is not mandatory.

About epropservices plc

epropservices plc is a forward-thinking company committed to delivering innovative digital solutions. Our Cambridge studio fosters a collaborative environment where creativity and technical expertise thrive.

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