About the job
- Designing and delivering e-marketing materials efficiently.
- Addressing general online customer inquiries and IT-related issues, with escalation when necessary.
- Collaborating with agents and internal teams to improve service delivery.
- Developing websites using pre-approved templates.
- Adhering to established Service Level Agreements (SLAs).
- Maintaining comprehensive records of all customer interactions and queries.
- Providing training calls to agents on utilizing our online platforms effectively.
