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Digital Support Technician (H/F)

SepteoMontpellier
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in customer support or technical support roles. Strong communication skills, both verbal and written. Ability to diagnose and resolve technical issues efficiently. Experience with digital tools and platforms is a plus. Fluent in French; proficiency in English is an advantage.

About the job

Septeo is looking for a Digital Support Technician (H/F) based in Montpellier. This role centers on helping clients use Septeo’s digital solutions successfully. The technician answers questions, resolves technical problems, and supports users as they navigate the company’s platforms.

What You Will Do

  • Respond to client inquiries and provide clear, effective support
  • Troubleshoot technical issues related to digital products
  • Guide users step by step through platform features and processes
  • Work to improve customer satisfaction with each interaction

Location

Montpellier

About Septeo

Septeo is a leading provider of innovative digital solutions, committed to enhancing the efficiency and effectiveness of businesses. With a focus on customer satisfaction, we strive to empower our clients with the tools they need to succeed in a digital-first world.

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