About the job
About Found
At Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.
We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.
We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.
Key Responsibilities:
Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.
Mentor managers to ensure their teams achieve goals and excel in their daily operations.
Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.
Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.
Assist customers by managing high-profile internal and external escalations.
