Director of Global Customer Support

Role Overview Formlabs is looking for a Customer Support Field Engineer based in Atlanta, GA. This role focuses on supporting customers who use our advanced 3D printing technology. The position combines hands-on technical troubleshooting with direct customer interaction. What You Will Do Provide technical support for Formlabs 3D printers and related products Work directly with customers to resolve hardware and software issues Collaborate with team members to deliver timely solutions and improve customer satisfaction Help customers get the most out of their Formlabs products by sharing best practices and technical guidance About the Team Join a group that values collaboration and customer care. The team works closely together to solve problems and ensure customers have a positive experience with Formlabs technology.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.

Join Our Team at Field AI!Field AI is at the forefront of revolutionizing robotic interaction with the real world. We specialize in developing risk-aware, reliable, and field-ready AI systems that tackle the most intricate challenges in robotics, unlocking the complete potential of embodied intelligence. Our innovative solutions, which extend beyond conventional data-driven methodologies or purely transformer-based frameworks, are already deployed globally, yielding substantial real-world outcomes and evolving rapidly through practical field applications.Discover more about us at https://fieldai.com.Position OverviewWe are seeking a Senior Controls Engineer to spearhead the design, implementation, and deployment of sophisticated control systems and collaborative behaviors within our autonomous vehicle fleet. In this pivotal role, you will act as a principal planning and controls authority, addressing intricate challenges associated with operations in unstructured environments. You will be responsible for assessing and implementing advanced control methodologies, ensuring that our computationally constrained systems function reliably across both new and existing robotic platforms. Additionally, you will lead the development of the controller-level safety protocols to guarantee safe robotic operations. This is a highly influential position ideal for an engineer with profound knowledge in control theory and robotic safety, capable of translating advanced research into robust, field-ready solutions.

Join the TRACTIAN Customer TeamAt TRACTIAN, our Customer team plays a pivotal role in driving renewals and expansion, enhancing lifetime value, retention, and growth across our diverse global customer portfolio. By cultivating strong relationships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we enable our Enterprise clients to achieve exceptional success with TRACTIAN solutions. Recognized as innovators in industrial technology, we deliver immediate ROI, nurture enduring partnerships, and maintain world-class net revenue retention. Every member of our team is empowered to make a significant impact, rewarded for excellence, and supported in creating lasting value for our customers.Key ResponsibilitiesAs a Senior Field Service Engineer, you will represent our company at client sites, responsible for the installation of our products, providing on-site support, and ensuring their long-term success. Your role will combine technical expertise and exceptional customer service skills to facilitate seamless setup, maintenance, and troubleshooting of our solutions while fostering robust client relationships and ensuring technical reliability.You will independently assess customer environments, devise sensor implementation plans, and steer the technical strategy for installations, guiding onsite resources to effectively execute projects at scale.

Join our dynamic team at Integrated Resources Inc. as a Field Sales Engineer. In this pivotal role, you will leverage your technical expertise and exceptional communication skills to drive sales and foster relationships with clients. You will be responsible for identifying customer needs, presenting solutions, and ensuring client satisfaction.

A skilled UPS Field Service Engineer is sought to leverage extensive expertise in UPS start-up, testing, and operations. This role encompasses commissioning, maintenance, and emergency support for power electronics at customer facilities.

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

Who We Are:At Formic, we are dedicated to transforming American manufacturing by making automation accessible to every factory. As labor shortages increase, costs escalate, and global competition intensifies, automation has become essential for manufacturers aiming to remain competitive.We provide automation through a Robotics-as-a-Service model that integrates industrial robotics, proprietary software, and comprehensive support into one cohesive solution. By eliminating traditional barriers of cost, complexity, and risk, we empower manufacturers to implement automation swiftly, achieving significant improvements in throughput, safety, and operational efficiency without the burden of heavy upfront investments.Supported by top-tier investors such as Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is rapidly expanding and laying the groundwork for a new era of high-performance, Made in America production.About the Team:The Fleet Operations Team is responsible for maximizing uptime and enhancing operational performance across Formic's expanding fleet of deployed robotic systems. Operating within live manufacturing environments, this team diagnoses issues, restores production, and continuously drives system reliability improvements at scale. Fleet Operations works at the intersection of robotics, controls, and real-world factory execution, ensuring that Formic’s automation consistently delivers measurable performance across a variety of industrial applications.About the Role:As a Robotics Field Service Engineer, you will be the frontline technical authority for Formic's deployed robotic cells. Your responsibilities will include diagnosing failures, restoring systems to operational status, performing preventative and corrective maintenance, and directly representing Formic within customer facilities.This role is hands-on with high accountability in uptime-critical environments. Success in this position necessitates strong troubleshooting skills, calm execution during production disruptions, and meticulous documentation. Your efforts will have a direct impact on fleet performance, customer satisfaction, and long-term system reliability.

Join our dynamic team at Alpha Insight Inc. as a Customer Support Specialist, where you will play a crucial role in delivering exceptional service to our clients. In this position, you will engage with customers, address their inquiries, and provide timely solutions to enhance customer satisfaction.

Join Alpha Insight Inc. as a Customer Support Assistant, where you will play a crucial role in providing exceptional customer service and support. You will interact with customers to address their inquiries, resolve issues, and ensure a positive experience with our products and services.

Join Alpha Insight Inc. as a Customer Support Manager where you will lead our dedicated support team to deliver exceptional service and support to our valued clients. In this role, you will be responsible for overseeing customer interactions, ensuring satisfaction, and implementing strategies to enhance the overall customer experience. You will work closely with various departments to address customer needs and improve service delivery.

About the Role Keyfactor Inc. is looking for an IT Support Engineer in Atlanta, Georgia. This role focuses on delivering technical support to clients, working to keep their systems reliable and efficient. The position plays a key part in upholding the company’s reputation for quality service and technical know-how. What You Will Do Respond to client technical issues and troubleshoot system problems Work to resolve support requests efficiently and professionally Help maintain smooth operation of client systems Who We’re Looking For Experience providing technical support in an IT environment Strong problem-solving skills and attention to detail Clear communication with both technical and non-technical users

Who We AreAeroVect is at the forefront of revolutionizing ground handling through the power of autonomy. We are redefining daily operations for airlines and ground service providers globally. As a Series A company, we are supported by elite venture capital investors specializing in aviation and autonomous driving. Our esteemed clientele includes some of the largest airlines and ground handling providers worldwide. To learn more, visit www.aerovect.com.Job DescriptionWe are seeking a skilled Field Robotics Engineer who will play a crucial role in the development, deployment, and maintenance of AeroVect's autonomous driving stack. The ideal candidate will have a solid theoretical foundation in Robotics and Autonomous Vehicles and demonstrate proficiency across multiple areas of the autonomy stack, making them a well-rounded engineer. In this position, you will utilize your theoretical expertise and hands-on experience to enhance the reliability and performance of our autonomous vehicles used in airport logistics.

Location: On-site at Atlanta Office (5 days a week) Address: 7000 Central Pkwy, Atlanta, GA 30328 Our Mission At Saviynt, we go beyond merely troubleshooting devices; we are an essential part of a high-performance, FedRAMP-compliant tech ecosystem. As our IT Support Engineer, you will serve as the primary support for our internal teams, ensuring our technology operates seamlessly, securely, and efficiently, just like the exceptional services we deliver to our clients. Whether you are adept at macOS or a Windows enthusiast, you will be the expert who keeps everything running smoothly. Enjoy the freedom to tackle problems independently with the support of our senior engineers for more intricate challenges.

Join bctechpro as a Computer Field Technician and embark on an exciting career path in the tech industry! As a vital part of our team, you will be responsible for troubleshooting, installing, and maintaining computer systems and networks for our clients in various locations.

Join Exotec, a leader in crafting cutting-edge automation solutions that empower global brands to enhance warehouse efficiency while supporting teams at every operational level. We seamlessly blend sophisticated mechanical engineering, robust software, and in-depth logistics expertise to tackle our clients' most intricate challenges.As part of the Exotec family, your contributions will play a pivotal role in the daily operations of warehouses worldwide. Collaborate with dedicated colleagues who value knowledge sharing, innovation, and respect for diversity among our 1,000+ ExoPeople globally.Your work will transition from conceptual stages to actual production, impacting clients who depend on our solutions every day. Join a culture that prioritizes collaboration, excellence, and significant contributions to future developments.Role SummaryAs a Field Commissioning Engineer, you will be instrumental in bringing Exotec's robotics and automation systems to life at various client warehouses. This high-travel role typically involves being on-site for three weeks per month, making it ideal for those passionate about solving real-world engineering challenges.Engage hands-on with robotics, hardware, software, programming tools, and third-party industrial equipment, rapidly gaining diverse technical experience. Unlike many traditional engineering roles, you will actively design and refine test plans, rather than merely executing them. Your work will be dynamic, collaborative, and crucial to the success of system launches.ResponsibilitiesOversee the integration of Exotec products and third-party systems in customer warehouses, distribution centers, and fulfillment sites.Participate actively in the commissioning process to ensure the functionality and reliability of the systems.Plan, coordinate, and carry out system validation tests, including defining and refining test plans.Assess, enhance, and maintain the reliability of the complete solution throughout deployment phases.Coordinate and implement software configurations and enhancements for deployed systems.Troubleshoot across software, mechanical, electrical, and networking layers.Engage directly with customers to identify and fulfill their needs and requirements.Provide regular updates and documentation through Exotec’s internal tools, collaborating with the Atlanta-based team.Support on-site interactions with clients, effectively managing challenging or time-sensitive situations.Inform operational teams about project progress and potential risks.

Cognite stands at the cutting edge of industrial digitalization, crafting AI and data solutions that tackle some of the most significant challenges facing industries today. With an unparalleled industrial legacy and a robust array of AI capabilities, including low-code AI agents, Cognite propels the digital transformation needed to enhance operational efficiency.Our ambitious moonshot aims to unlock $100B in customer value by the year 2035, reshaping the landscape of global industry.