Director of Technical Enablement

Peregrine Technologies, backed by prominent Silicon Valley investors, empowers public safety organizations, state and local governments, federal agencies, and private-sector institutions to tackle societal challenges with exceptional efficiency and precision. Our cutting-edge AI-enabled platform transforms fragmented data into actionable intelligence, provid…

Supported by prominent investors from Silicon Valley, Peregrine Technologies empowers public safety organizations, governmental bodies at all levels, federal agencies, and private sector entities to tackle societal challenges with unmatched speed and precision. Our AI-driven platform transforms disjointed data into actionable insights, providing critical information that drives informed decision-making and enhances outcomes across various scenarios. Currently, we serve hundreds of clients across more than 30 states and two countries, impacting over 125 million individuals. As we expand our reach into enterprise sectors and international markets, we aim to amplify our influence further.The RolePeregrine is seeking a Sales Onboarding & Product Enablement, Curriculum Developer to take charge of the comprehensive onboarding experience for new sales hires and to shape the ongoing product training strategy for our go-to-market teams. This position involves designing, implementing, and continuously refining onboarding programs, a structured 30-60-90 certification framework, and scalable training systems that facilitate rapid proficiency for Account Executives while adapting to our evolving platform, market dynamics, and customer requirements.This role is tailored for a proactive builder who excels in uncertain environments and enjoys creating innovative solutions from the ground up. You will collaborate closely with Solutions Engineering, Product Management, Product Marketing, and Sales Leadership to ensure our sales team possesses a profound understanding of the platform, relevant customer scenarios, and the value we provide within the public safety ecosystem—starting from day one and continuing throughout their careers.What You'll DoOwn Sales New Hire EnablementDesign and implement a holistic onboarding experience for Sales New Hires from their first day through their initial ramp-up period.Ensure that new employees gain a thorough working knowledge of the platform, including its core functionalities and the value it offers.Establish onboarding as a cornerstone for long-term mastery of our products.Build and Operate a 30-60-90 Certification ProgramDesign and facilitate a structured 30-60-90 certification program with clear benchmarks for proficiency.Define milestones related to product fluency, platform navigation, demo execution, and feature understanding.Collaborate with Sales Managers to align certification objectives with performance expectations.Monitor progress and iterate based on performance metrics and feedback.

About KiddomKiddom is an innovative educational platform dedicated to fostering student equity and growth. By integrating high-quality instructional materials with engaging digital learning experiences, Kiddom empowers schools and districts to take control of their curriculum. This results in tailored learning experiences that meet the specific needs and aspirations of local communities. Our platform offers exceptional curriculum management capabilities combined with insightful data analytics for educators and leaders, driving continuous improvement in instructional decisions, programming, and professional development.Kiddom is looking for a National Curriculum Strategist with in-depth expertise in K-12 curriculum. In this role, you will collaborate with account executives to create a stimulating environment that fosters strategic sales and enhances revenue performance. You will work closely with marketing and product teams to ensure the prioritization of impactful solutions that yield significant business results and return on investment (ROI). Utilizing your extensive knowledge of K-12 education, you will craft and deliver compelling, customized sales presentations that facilitate effective solution selling.Your role will also involve leveraging your curriculum implementation knowledge to gain insights into the needs of schools and districts, understanding how Kiddom can uniquely address those needs, and building strong relationships with key decision-makers. You will have opportunities to present at conferences and trade shows, support state curriculum adoptions, and guide the customer journey from pre-sales through to post-sales support.

About Our TeamAt OpenAI, we are dedicated to creating innovative tools that empower individuals and organizations to harness the potential of artificial intelligence. Our mission is to provide AI-native education that fosters the development of lasting skills among users, enabling them to not only consume content but actively engage with it. In the Customer Education department, we specialize in crafting immersive learning experiences and certifications designed to enhance adoption and cultivate new talent within enterprise clients.As the Learning Experience and Curriculum Lead, your primary responsibility will be to design tailored educational pathways for the AI workforce. This includes developing engaging learning experiences, authoring curriculum, and establishing assessment frameworks. You will harness AI technologies to streamline course content creation, generate realistic scenarios, and ensure our materials remain relevant as products evolve. The goal is to establish a high-quality educational program that is efficient to produce and maintain, while ensuring consistency across all offerings.Collaboration will be key in this role, as you will work closely with teams across Customer Education, Product, and Technical Success to ensure our programs focus on essential skills, demonstrate measurable outcomes, and facilitate AI enablement on a large scale.About the RoleYou will lead the strategy and implementation of enterprise learning pathways and curriculum. Your role will involve creating cohesive learning experiences that range from foundational knowledge to practical skill application, all aligned with critical customer outcomes and supported by straightforward tools such as quizzes, skill assessments, project guidelines, and digital badges.This position is a unique blend of instructional design, content development, and AI-enhanced educational operations. You will serve as the crucial link between learning science, course production, and tangible customer impact.Key ResponsibilitiesDevelop and refine curriculum materials, including learning objectives, lesson plans, scripts, assessments, and guidance for hands-on projects.Establish a structure for certifications and credentials that reflect genuine skill development, including badges and progression criteria.Create standards and guidelines for course production, including templates, style guidelines, quality assurance checklists, and update schedules.Leverage AI tools to expedite course development and upkeep, including content drafting, test case generation, and quality assurance checks.Design learning analytics to evaluate success metrics such as course completion rates, assessment outcomes, practice performance, and subsequent behavioral changes.Collaborate with cross-functional teams to ensure learning experiences remain in sync with product updates, customer requirements, and field feedback.Are You a Good Fit?You possess a strong background in instructional design, curriculum development, or a related field.You are passionate about leveraging AI in educational contexts and enjoy creating impactful learning solutions.You have excellent communication skills and can effectively collaborate with diverse teams.

At Benchling, we are transforming the biotech landscape for the AI era.When scientific breakthroughs are stalled, the world holds its breath. The journey from molecule discovery to patient treatment, or from laboratory innovations to agricultural fields, encompasses countless slow, manual, and uncoordinated procedures. AI holds the promise to revolutionize this process, significantly reducing R&D timelines from decades to mere years. However, this transformation is only achievable when clean, structured scientific data and AI are seamlessly integrated into scientific methodologies.Benchling serves as the premier AI platform for biotech R&D. Our platform empowers over 200,000 scientists globally, facilitating experiment design, structured data capture, and the execution of AI models directly within their workflows. Leading organizations, including Sanofi, Moderna, and more than half of the top 50 biopharmaceutical companies worldwide, trust Benchling to enhance their most critical research initiatives.ROLE OVERVIEWAs a Software Engineer on the Developer Enablement team, you will be instrumental in constructing the platform that empowers our network of scientific applications. Your role extends beyond mere coding; you will influence how developers, partners, and scientists engage with Benchling’s products, enabling the creation of tools that directly bolster groundbreaking research. Your contributions will redefine scientific workflows, fostering innovation and ensuring the seamless integration of third-party solutions across our platform.The team is focused on various early- to mid-stage initiatives, including developer APIs, event delivery systems, AI-powered agents, and enhanced platform infrastructure to support a burgeoning ecosystem of scientific applications. This diversity allows engineers the flexibility to pursue projects that align with both business objectives and their personal interests and skills. This role is envisioned as a “Developer Platform Engineer,” highlighting the expansive opportunities to contribute across our developer-facing systems.This role is hands-on and high-impact, where your contributions will be visible throughout the company and to our scientific users around the globe. You will collaborate closely with product managers, designers, and fellow engineers, tackling complex challenges while advancing your expertise in platform development and life sciences.

Benchling is hiring a Software Engineer focused on Developer Enablement in San Francisco, CA. This position centers on improving the experience for fellow developers and supporting engineering teams with the right tools and frameworks. Role overview This role involves designing and building internal tools that help engineering teams work more efficiently. The aim is to create frameworks that make integration and deployment of Benchling products smoother and more reliable. Collaboration Frequent collaboration with both product and engineering teams is a key part of this position. Working together, you will help ensure that new solutions fit seamlessly into existing workflows and support Benchling’s technical goals. What you will do Develop and maintain tools that improve the developer experience Work closely with other teams to support integration and deployment processes Contribute to frameworks that empower engineering across the company

About UsAt Rox, we are dedicated to empowering individuals to excel in their work. Our innovative platform enhances sales performance through autonomous revenue agents that alleviate manual tasks, allowing sellers to concentrate on their core strength: selling. Much like coding agents revolutionized engineering, our revenue agents are set to transform customer engagement. We are pioneering the world's first revenue operating system, seamlessly integrating all aspects of the revenue stack, from application layers to contextual systems. At Rox, we envision a future where humans become orchestrators while agents efficiently manage the entire customer lifecycle.Serving industry leaders across banking, hardware, construction, and sovereign AI, Rox is the backbone for successful AI innovators such as Ramp and Cognition. Our collective success stems from a shared mission and unwavering commitment to making it a reality. This journey is fueled by a world-class team dedicated to redefining business operations.The RoleWe are seeking a Revenue Enablement Manager — a role that transcends traditional enablement responsibilities.You will not be confined to creating presentations; instead, you will revolutionize the operational framework of a global sales organization. You’ll engage at the crossroads of AI, go-to-market (GTM) strategies, and hands-on execution, pinpointing breakdowns in the sales process, crafting effective solutions, and developing the programs and materials that empower a high-performing team to achieve faster success.We are looking for an individual who actively engages with AI technology — not just observing trends or waiting for use cases to emerge. You possess practical experience in leveraging AI tools to address real GTM challenges: automating workflows, expediting research, enhancing coaching, and rethinking day-to-day sales operations. You innovate, prototype, and seek AI-driven solutions to streamline processes. Your success is measured by the impact on the sales pipeline, rather than the volume of materials produced — viewing AI as a catalyst for that impact.This role offers significant ownership and influence within a fast-paced startup environment. If you thrive in such settings, we invite you to connect with us.What You'll DoEnhance Onboarding. Collaborate with GTM leadership to craft and execute a top-tier onboarding program that accelerates new seller productivity from the outset, ensuring scalability from day one.Facilitate Enablement Programs. Partner across departments to establish and run a regular schedule of enablement sessions that keep the team informed, skilled, and competitive.

About UsOur mission is to transform language learning for everyone.Learning a new language can profoundly impact one’s life, bridging gaps to diverse cultures, careers, and communities. With two billion individuals globally striving to learn a language, the most effective method (one-on-one tutoring) remains largely inaccessible and stagnant for decades. Speak is pioneering a human-level, AI-supported tutor available in your pocket: a conversation-driven experience that empowers learners to engage, receive immediate feedback, and progress through meticulously crafted lessons. The result is a comprehensive journey from novice to confident speaker across a multitude of languages.Launched in South Korea in 2019, Speak has rapidly become the leading language learning app, now catering to learners in numerous markets across 15+ languages. As one of the foremost AI companies worldwide, we have successfully secured over $150 million in venture funding from notable investors like OpenAI, Accel, Founders Fund, and Khosla Ventures, with a globally distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.About This RoleWe are seeking a dynamic Lead Learning Designer to enhance and expand one of Speak's largest markets: Spanish. In this pivotal role, you will empower our team to innovate faster, explore new possibilities, and deliver exceptional Spanish learning experiences on a grand scale.You will work closely with members of the Learning Design team, as well as Product, Engineering, Analytics, Business Operations, and Marketing, to shape the future of our Spanish curriculum. You will be entrusted with leading high-priority Spanish curriculum initiatives, requiring minimal oversight.If you are a Spanish pedagogy specialist with a proven track record in the ed-tech sector, capable of executing projects independently and thriving in a collaborative, creative environment, we would love to connect with you.Your ResponsibilitiesOversee the Spanish curriculum and high-priority content projects from inception to completion—ensuring timely delivery of premium lessons and experiences through strategic planning, proactive communication, and effective execution.Lead cross-functional initiatives with EPD and Marketing as the designated Spanish content DRI; apply a holistic content perspective, operational discipline, and creativity to test innovative learning experiences.Exercise sound judgment on complex cross-language projects—acknowledging distinct implications between languages, identifying potential risks early, and proactively asking critical questions to maintain project momentum.Develop curriculum and prototype content that resonates with learners and meets educational standards...

Backstory, formerly known as People.ai, develops AI-driven solutions designed for sales teams. The company draws on more than a decade of experience training AI models on large volumes of sales interactions. This expertise enables Backstory to deliver real-time, accurate answers within existing AI workflows, helping sales teams make informed decisions quickly. Sales leaders at organizations like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, and Randstad rely on Backstory for insights that fit real business scenarios, supporting better deal management and revenue growth. By connecting key signals to the right accounts and opportunities, Backstory gives teams a clear view of current activities and recommended next steps. Clients from sectors such as enterprise, cybersecurity, data analytics, and defense use Backstory to support significant pipeline and revenue goals. The company is recognized by Gartner, Forrester, Inc. 5000, Y Combinator Top Companies, and Forbes AI 50. Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. Role overview The Senior Go-To-Market Enablement Manager will design and scale both onboarding and ongoing enablement programs for the go-to-market teams. This role ensures that every new hire develops strong product knowledge and go-to-market skills from the start, and continues to build expertise as Backstory’s products and the market evolve. What you will do Collaborate with Product, Marketing, Sales, and Customer Success to identify enablement needs Develop and implement programs that address onboarding and continuous learning Drive improvements in ramp-up time, productivity, and pipeline generation through targeted enablement initiatives

Join Us in Combating the Escalating Wildfire Crisis with Cutting-Edge AI and IoT SolutionsAbout UsThe Challenge: Every second counts when it comes to fire response. Climate change is intensifying wildfire occurrences, leading to longer fire seasons, drier conditions, and stronger winds. As a result, ignitions spread quickly, endangering more communities. Currently, wildfires are primarily reported by bystanders through 911 calls, which can delay detection, verification, and response times. Fire authorities require more efficient methods to identify, confirm, and localize fires, enabling them to act swiftly and prevent small incidents from escalating into catastrophic fires.About Pano AI: We are a rapidly growing hybrid-remote startup with over 150 passionate individuals, headquartered in San Francisco. As a leader in early wildfire detection and intelligence, we empower fire professionals to respond more effectively and safely to wildfires. Our innovative platform integrates advanced hardware, software, and artificial intelligence to provide real-time intelligence and enhance coordination among responders. By utilizing a network of ultra-high-definition, 360-degree cameras positioned at strategic locations and incorporating satellite data, Pano AI delivers immediate actionable insights to combat threats in specific geographic regions.Recognized by TIME as one of the 100 Most Influential Companies of 2025, and featured by MIT Technology Review as one of the top 15 climate tech companies to watch in 2024, Pano AI has garnered accolades from Fast Company as one of the Top 10 Most Innovative Companies in AI of 2023. Our innovative solutions have also been highlighted in leading publications such as the Wall Street Journal and Bloomberg.

About SemgrepSemgrep is at the forefront of code security, empowering developers to innovate seamlessly. Our platform allows teams to detect and rectify real vulnerabilities before they reach production, leveraging security intelligence that evolves with your development process. Semgrep enhances code security in real-time, offering protective measures that enable developers to maintain speed while ensuring safety. Trusted by leading organizations such as Snowflake, Dropbox, and Figma, Semgrep is recognized by Gartner in the Application Security Testing space. Learn more about us at semgrep.dev.About the RoleAs the Sales Enablement Manager at Semgrep, you will bridge Sales, Operations, Product Marketing, and Enablement to design and implement programs that drive our growth. This position is hands-on, allowing you to shape our enablement strategy, implement impactful initiatives, and demonstrate their effectiveness through data analysis. If you are passionate about transforming business objectives into engaging learning experiences that yield measurable results, this role is for you.Key ResponsibilitiesCollaborate on the Enablement Roadmap — Partner with Sales leadership and Product Marketing to identify key team needs and create targeted programs to address these priorities.Guide Enablement Across Segments — Collaborate with Sales leaders to tailor enablement initiatives effectively across various go-to-market segments.Identify Needs and Build Solutions — Work closely with managers, high-performing representatives, and cross-functional teams to pinpoint skill gaps and business requirements, then design and refine learning programs to meet these needs.Create Scalable Programs — Develop structured and repeatable enablement frameworks and strategies that adapt and grow with the team and organization.

We are seeking a dynamic and strategic GTM Enablement Manager to join our team at Decagon. In this pivotal role, you will leverage your expertise in go-to-market strategies to enhance our sales enablement initiatives, ensuring our teams are equipped with the knowledge and tools necessary to drive success. You will collaborate closely with cross-functional teams to create impactful training programs and resources that empower sales teams to excel.

As the Director of Developer Solutions at Discord, you will lead our efforts to create innovative and impactful solutions for developers around the world. Your vision will drive the development of tools and resources that enhance the developer experience on our platform, ensuring that they can seamlessly integrate and utilize Discord's capabilities. You will collaborate closely with cross-functional teams to define strategies, set goals, and deliver exceptional value to our developer community.

At the forefront of biotechnology, Benchling is revolutionizing the way we interact with life sciences—from the medicines we consume to the crops we cultivate, and the materials we utilize daily. As the pace of scientific advancement increases, the need for cutting-edge technology becomes paramount.Benchling’s mission is to unlock the vast potential of biotechnology. Our R&D Cloud is trusted by the most pioneering biotech firms to expedite the development of innovative products, significantly reducing time to market and milestones.Join us in merging modern software solutions with contemporary scientific endeavors.ROLE OVERVIEWAs a Software Engineer on our Developer Enablement team, you will be instrumental in crafting the platform that facilitates our community of scientific applications. Your role transcends traditional coding; you will influence how developers, partners, and researchers engage with Benchling’s offerings, empowering them to develop tools that bolster transformative research. Your contributions will be pivotal in reshaping the scientific landscape and enhancing the integration of third-party solutions across our platform.Our team is engaged in a variety of innovative early- and mid-stage projects, including developer APIs, event delivery systems, AI-driven agents, and new platform infrastructure aimed at fostering a robust ecosystem of scientific applications. This diversity provides our engineers with the flexibility to pursue projects that resonate with their personal interests and professional skills, underlining the role's designation as a “Developer Platform Engineer.”This is a hands-on, high-impact position where your work will be recognized throughout the organization and by scientific users globally. You will collaborate closely with product managers, designers, and fellow engineers, addressing complex challenges while expanding your expertise in platform development and life sciences.

About the Opportunity As a Field Enablement Program Manager at Contentful, you will be instrumental in developing and implementing programs that enhance the capabilities of our Go-To-Market (GTM) teams, encompassing Sales, Solution Engineering, Customer Experience, and Partner Management. Your objective will be to foster field readiness through impactful enablement initiatives that enhance knowledge, refine skills, and promote effective leadership throughout both pre-sales and post-sales processes. What You Will Experience Become a part of a dynamic and high-impact Enablement team that influences field performance and strategic results across global GTM segments. Design and execute structured enablement programs specifically tailored for Sales, Solution Engineering, Customer Experience, and Partner Management roles. Collaborate closely with our Sales and broader Field leadership team on initiatives that enhance core Sales capabilities and stimulate revenue growth. Lead cross-functional collaboration with Marketing, Finance, Human Resources, and Operations to support comprehensive enablement objectives. Drive measurable performance improvements by utilizing KPIs, dashboards, and feedback mechanisms to enhance enablement results. Serve as a program owner and facilitator, conducting both in-person and virtual training sessions, e-learning experiences, and onboarding integration. Ensure alignment with Sales Readiness tools, learning pathways, and best practices in content management. What You Need to Succeed 3–5 years of experience in Enablement, Program Management, Sales, or Customer Experience roles. A strong grasp of key Sales roles, GTM processes, and performance metrics to effectively collaborate with Sales leadership on initiatives that enhance core Sales capabilities and drive revenue growth. Experience in training delivery or a strong inclination towards engagingly delivering in-person/virtual training to Field teams. Exceptional project management abilities with a proven track record of prioritizing and executing complex initiatives successfully. Ability to operate autonomously, with experience in collaborative environments, both remote and in-office. Strong communication and facilitation skills, adept at simplifying complex information for diverse audiences.

ivo.ai creates AI-powered tools designed to make contract work easier for legal, procurement, and sales teams. The platform is used by leading companies that value frequent updates and practical solutions for complex legal workflows. As ivo.ai expands its go-to-market strategy, the company is building an enablement function to support all revenue-facing roles. The focus is on giving team members the skills, knowledge, and consistency to perform at a high level. Role overview The GTM Enablement Manager will shape, launch, and manage the systems, content, and programs that support Sales, Customer Success, and SDR teams. This position blends strategic planning with hands-on work, covering everything from onboarding new hires to ongoing development. The manager makes sure GTM teams have a deep understanding of ivo.ai’s sales methodologies, products, and customer profiles. Collaboration is key in this role. Expect to work closely with Sales Leadership, Revenue Operations, Product Marketing, Legal Engineering, and Customer Success. The ultimate aim: shorten ramp-up time, improve win rates, strengthen pipeline quality, and help teams meet their quotas. What you will do Sales methodology and skill building Drive adoption and consistent use of sales methodologies (such as MEDDIC/MEDDPICC, Challenger, SPIN, or similar) across all GTM roles, and track measurable behavior changes. Design and run reinforcement programs for these methodologies, including certifications, deal reviews, and coaching frameworks for Account Executives, SDRs, Account Managers, and Customer Success Managers. Partner with Sales leadership to lead structured call reviews and feedback cycles using Gong, translating insights into targeted coaching. Create role-specific competency frameworks and playbooks tailored to each stage of the ivo.ai sales process. Content and knowledge management Build, maintain, and manage a comprehensive library of sales plays, competitive battle cards, objection-handling guides, ROI tools, and persona-based messaging on the enablement platform.

Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to simplifying the API lifecycle and enhancing collaboration, enabling users to build superior APIs more efficiently.With our headquarters in San Francisco and offices across Boston, New York, Austin, Tokyo, London, and Bangalore, Postman is privately funded by notable investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Visit us at postman.com or connect with us on X via @getpostman.P.S: We encourage you to explore The "API-First World" graphic novel to grasp our vision and the larger context of our mission at Postman.The OpportunityAs the Sales Enablement Program Manager, you will be instrumental in empowering Postman's global go-to-market teams, including Sales and Post-Sales. Your role will involve designing and implementing enablement projects and programs aimed at enhancing productivity, accelerating onboarding processes, improving managerial effectiveness, increasing pipeline generation, and boosting win rates.This position will support various enablement initiatives across the organization, focusing on continuous learning, skill development, product knowledge, tool adoption, effective customer messaging, leadership development, onboarding new hires, and executing process changes across regions and segments.You will report to the Manager of Revenue Enablement and will thrive in a collaborative in-person work environment.What You’ll DoLead and manage cross-functional enablement projects from inception to completion, ensuring timely delivery and measurable outcomes.Design and implement scalable enablement initiatives that foster continuous learning, effective onboarding, and readiness across go-to-market roles.Drive programmatic and project-based enablement initiatives aligned with business objectives, focusing on skill enhancement, product knowledge, tool updates, and new operational motions.Oversee multiple concurrent enablement projects, ensuring clarity in scope, timelines, dependencies, stakeholders, deliverables, and success metrics.Facilitate engaging in-person and virtual enablement sessions for global teams across various time zones.Champion change management initiatives to ensure effective adoption of new processes and tools.

Anaplan is searching for a Senior Manager, Go-To-Market Enablement to join our team in the San Francisco Bay Area. This hybrid role reports to the Director of Global Enablement and centers on driving predictable growth for the business by focusing on three key areas: securing larger deals, improving win rates, and accelerating deal cycles. Anaplan’s platform supports over 2,400 global enterprises, including brands like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. Our teams share a strong commitment to customer success and value a culture that encourages leadership at every level, celebrates achievements, and welcomes diverse perspectives. Role overview This position prioritizes customer needs and values proactive problem-solving. The Senior Manager, Go-To-Market Enablement will work closely with colleagues across teams to support our mission of empowering clients through scenario planning and analytics. Creativity and strategic thinking are essential, especially when addressing technical, architectural, or process challenges. What you will do Support initiatives that help secure larger deals and improve win rates Collaborate with teams to accelerate the progression of deals Apply creative and strategic approaches to overcome obstacles in the go-to-market process Champion a customer-first mindset in all enablement activities Requirements Experience in go-to-market enablement or a related field Strong problem-solving skills across technical, architectural, or process domains Ability to work effectively in a hybrid San Francisco Bay Area setting Comfort collaborating with diverse teams and stakeholders Anaplan values each team member’s unique contributions. This role offers the chance to grow within a company that recognizes and rewards individual and collective achievements.

Intercom is a pioneering AI Customer Service company dedicated to enhancing business interactions by delivering exceptional customer experiences.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, enabling businesses to provide seamless and outstanding customer support. When integrated with our Helpdesk, Fin transforms into a comprehensive solution known as the Intercom Customer Service Suite, which enhances support for complex inquiries requiring human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. We are driven by our core values, consistently pushing boundaries, operating with speed and passion, and providing exceptional value to our customers.What’s the opportunity?The Global Sales Organization at Intercom is rapidly evolving, and our GTM Enablement team is growing to meet this demand. Our mission is to empower the GTM teams by providing systems, processes, and strategic insights that maximize productivity and operational excellence.As a Senior GTM Enablement Manager, Operations, you will serve as a vital link between the sales team and cross-functional GTM partners (such as Revenue Operations, Monetization, Legal, and Systems) who shape the policies, tools, and procedures that influence sales performance. Your responsibility will include ensuring that these inputs translate into flawless execution in the field. You will manage the GTM Enablement technology stack, spearhead impactful strategic projects, and implement processes that enable our sales organization to scale efficiently. This role is perfect for a proactive problem-solver adept at transforming complex, cross-functional initiatives into simple, scalable solutions for the sales team.What will I be doing?Reporting to the Senior Director of Global Sales Enablement, you will oversee and drive Intercom’s GTM operational enablement activities and programs globally. Your primary responsibilities will include:GTM Tech Stack Advisory: Optimizing the GTM tech stack to enhance adoption and ensure that sales representatives gain maximum value from these tools.Strategic Project Leadership: Leading and contributing to high-impact, cross-functional strategic projects that boost GTM productivity, streamline processes, and foster meaningful behavioral changes.Cross-Functional Partnership: Acting as the primary enablement liaison for key cross-functional partners, translating strategic insights into actionable outcomes for the sales organization.