About the job
Since its inception in 2018, Bitvavo has transformed the landscape of digital asset trading by providing an intuitive platform that seamlessly connects traditional currencies with digital assets. Our commitment to transparent fees and a diverse range of assets makes the currency of the future accessible to all users.
In just two years, Bitvavo has emerged as the leading digital asset platform in the Netherlands and one of the largest in Europe, boasting over one million users who transact tens of billions in digital assets annually.
Located in the vibrant city of Amsterdam, our team is eager to welcome self-driven and talented individuals dedicated to democratizing access to digital assets.
About the Role
As the Director of User Experience & Design, you will be instrumental in elevating the user experience of one of Europe's most rapidly growing digital asset platforms. Reporting directly to the Chief Product Officer, you will lead a dynamic team comprising designers, UX researchers, and UX writers. Your role will involve creating innovative systems and structures that enhance user experience, driving design excellence, and scaling your team to meet the needs of millions of users across the continent.
Your Responsibilities
Develop and implement the UX and design strategy in close partnership with the Chief Product Officer.
Lead and grow a high-performing team of designers, researchers, and UX copywriters.
Establish efficient UX processes that encourage collaboration across cross-functional teams and align with our business objectives.
Be the voice of the customer at every stage of the product lifecycle, making informed design decisions backed by research and data.
Promote and refine Bitvavo’s design principles to create a cohesive and engaging user experience across all platforms.
Oversee the creation and implementation of a comprehensive design system to ensure uniformity across various channels and product teams.
Foster a culture of design excellence, continuous improvement, and innovation within the UX team.
Qualifications We Seek
Demonstrated experience in successfully leading and scaling UX teams of 25 or more in a fast-paced digital B2C environment.
A minimum of 12 years of UX design experience, including at least 7 years in leadership roles.
Strong understanding of user-centered design principles and methodologies.
Excellent communication and interpersonal skills, with a passion for mentoring and developing talent.
