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Dutch-Speaking Account Manager - Retail Sector

Lightspeed Commerce Inc.Amsterdam, North Holland, Netherlands
On-site Full-time

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Experience Level

Manager

Qualifications

We are seeking a results-focused individual with the following qualifications: Fluency in both Dutch and English (Dutch is a mandatory requirement). Proven experience in customer success, account management, sales development, or business development. Strong understanding of solution-oriented consultative sales methodologies. Exceptional communication and interpersonal skills. Proactive mindset towards problem-solving and client engagement.

About the job

Hello!

Are you on the lookout for a new career opportunity or simply exploring the job market? You've come to the right place!

We are seeking a dedicated Account Manager to join our Retail/Ecommerce team based in Amsterdam. In this role, you will be instrumental in expanding our portfolio of high-value retail clients at Lightspeed.

As a trusted advisor, your focus will be on understanding your clients’ objectives and challenges. You will work collaboratively to deliver ongoing value throughout their journey, fostering strong, long-lasting relationships built on trust and mutual appreciation. Your ultimate aim is to empower our Retail/Ecommerce customers to reach their goals, ensuring fruitful partnerships and sustained growth.

Please note: This position is based in Amsterdam, Netherlands, and requires fluency in Dutch due to a portfolio of Dutch customers.

Your responsibilities will include:

  • Nurturing strong relationships with existing clients and ensuring their continual success.
  • Meeting and exceeding sales targets.
  • Planning and executing Quarterly Business Reviews and Success Plans.
  • Monitoring customer usage metrics and translating insights into retention and growth strategies.
  • Advocating for industry and customer needs within Lightspeed to drive timely innovations.
  • Collaborating cross-functionally with teams, including implementation, support, and product, to ensure exceptional client satisfaction and resolve any issues.
  • Developing and driving strategies tailored for each customer in your portfolio.
  • Providing feedback from customers to relevant teams to enhance the customer journey and address any product gaps.

Qualifications:

We are looking for a results-oriented candidate with the following qualifications:

  • Fluency in Dutch and English (Dutch proficiency is essential for success in this role).
  • Experience in customer success, account management, sales development, or business development.
  • A strong grasp of solution-based consultative sales practices.
  • Excellent communication and interpersonal skills.
  • A proactive approach to problem-solving and customer engagement.

About Lightspeed Commerce Inc.

Lightspeed Commerce Inc. is a leading provider of cloud-based commerce solutions, empowering retail and hospitality businesses to optimize their operations and enhance customer experiences. Our dynamic team is dedicated to innovation and excellence, making us a trusted partner for businesses around the globe.

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