companyMaqqie logo

Dutch-Speaking Customer Service Representative

MaqqieRotterdam, Zuid-Holland, Netherlands
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

What You Will DoRespond to inquiries regarding contracts, collective agreements, payslips, and payments. Assist in creating contracts and inputting worked hours. Support invoice processing and other administrative tasks. Communicate through phone, email, WhatsApp, and chat. Identify recurring issues in systems or processes. Collaborate with Legal, Payroll, Finance, and Product on complex cases. Proactively contribute to improvements in user experience. What You BringYou are customer-oriented and energized by helping others. You work in a structured and precise manner. You maintain composure and clarity during busy periods. You think solution-oriented and are not afraid to ask questions. You communicate clearly and professionally. You are fluent in Dutch and preferably also in English. Nice to Have:Experience with ticketing tools or CRM systems. Knowledge of HR or SEU regulations.

About the job

About Maqqie

Maqqie is one of the fastest-growing tech companies in the Netherlands. Our innovative HR platform streamlines work processes, making them smarter, faster, and fairer. Rather than relying on disparate tools, we provide a comprehensive digital ecosystem that covers everything from contracts and payroll to scheduling and payments.

We are building the future of the labor market with a team that combines ambition, engagement, and enjoyment.

About the Role

As a Customer Service Representative, you will be the first point of contact for our users. You will ensure that employers and employees can navigate our platform seamlessly and receive genuine assistance.

Your responsibilities include answering queries, collaborating on solutions, and working with colleagues to continuously improve processes. You will frequently interact with the Legal, Payroll, Finance, and Product teams, and you will have the autonomy to manage your work effectively.

About Maqqie

Maqqie is at the forefront of transforming the HR landscape in the Netherlands through its cutting-edge technology and user-friendly approach. Our mission is to facilitate a more equitable and efficient work environment for all stakeholders.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.