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Dynamics 365 Customer Engagement Solution Architect

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Key Competencies:Profound functional expertise in Microsoft Dynamics CE365 / CRM solutions and integrations. Proven experience in devising customized solutions to address complex business challenges. Demonstrable experience as a Programme-level Solution Architect. Strong knowledge of Solution and Integration Design methodologies. Relevant Microsoft certifications are preferred. Exceptional documentation and communication skills. A methodical approach to problem-solving and effectively introducing change into operational systems. Ability to manage multiple tasks and prioritize effectively. Excellent interpersonal skills. Attention to detail. Please note that the role requires travel; candidates must be willing to travel to client offices or Hitachi Solutions offices across Europe as needed.

About the job

Join our expanding Consulting Services team as a Dynamics 365 Customer Engagement (CE) Solution Architect and embark on an exciting journey with Hitachi Solutions. Become an integral part of our innovative family.

Key Responsibilities:

  • Guide clients in maximizing their return on investment in Dynamics 365.
  • Establish and nurture long-term, high-quality business relationships built on trust and confidence.
  • Collaborate directly with clients to understand their strategic objectives, program requirements, and operational processes.
  • Showcase future-state solution implementations in alignment with the defined program strategies utilizing Microsoft Dynamics CE365 / CRM and associated technologies.
  • Leverage your in-depth understanding of business processes and the Microsoft Dynamics / CRM suite to enhance and expand solutions that align with client strategies.
  • Deliver comprehensive solution demonstrations to clients.
  • Innovate original approaches to enhance or transition existing processes and procedures.
  • Create tailored solutions to meet specific client needs.
  • Document the Program Solution Design meticulously.
  • Assist Lead Consultants in evaluating complex functional specifications for high-stakes clients, including intricate integrations or significant modifications.
  • Serve as the primary design authority among Solution Architects to facilitate solution development.
  • Keep Client Programme Directors and Project Managers informed throughout the project lifecycle.
  • Share your expertise with project team members and fellow Hitachi Solutions consultants.
  • Fulfill assigned responsibilities adhering to Hitachi Solutions Europe Ltd’s Quality Management Policy.

About Hitachi Solutions Europe Ltd.

Hitachi Solutions Europe is a leading global consultancy specializing in Digital, Data, and Technology solutions. As a Microsoft Gold Partner and Cloud Services expert, we focus on comprehensive transformation initiatives. Our firm operates across both private and public sectors, emphasizing Dynamics 365 Business Applications, Power Platform, Azure, Application Modernization, and Data & Analytics. Our highly skilled teams drive significant improvements, fostering efficiency and growth within organizations. We are dedicated to Microsoft technologies and committed to revolutionizing modern businesses by employing the best talent to deliver exceptional technology solutions to our clients worldwide. Join the Hitachi Family!We value collaboration, open communication, and transparency. Our culture emphasizes teamwork, cohesion, and appreciation for each individual’s contributions.

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