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E-commerce Process Optimization & Performance Analyst

TwistoPrague, Praha, Hlavní město, Czechia
On-site Full-time

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Qualifications

Your Responsibilities:Facilitate Key Team Interactions: Ensure effective communication and alignment of workflows among Customer Care, Sales, and BI teams. Address Technical Challenges: Coordinate troubleshooting for Twisto Pay, utilizing SQL to identify affected merchants and error details. Analyze and Report on Performance: Prepare daily reports and comprehensive statistics regarding departmental performance. Optimize and Automate Processes: Continuously review existing processes and SQL queries to enhance their accuracy and efficiency. Manage Operational Load Planning: Provide recommendations for team capacity planning based on your analyses and forecasts. Documentation Oversight: Responsible for the creation and updating of manuals defining our collaboration with e-commerce partners and payment service providers. Customer Care Representation: Serve as the primary contact for merchants and external partners regarding operational matters and problem resolution.

About the job

Join Twisto, a member of the Param group, a leading provider of financial services in Central and Eastern Europe. Our innovative application empowers users to control their payments—enabling them to defer or split purchases, share expenses, pay bills, and shop with both virtual and physical cards. We prioritize transparency, convenience, and fair rates both locally and internationally. As a company that continually grows and innovates, we strive to expand our service offerings to simplify everyday life for our customers.

If you're passionate about e-commerce, data-driven insights excite you, and you thrive on improving operational efficiencies, we invite you to become a key player in our Customer Care team at Twisto. Your primary responsibility will be to ensure our e-commerce platforms and payment processes operate seamlessly while leveraging data to propose meaningful enhancements.

About Twisto

Twisto is a modern financial services provider that is dedicated to enhancing the payment experience for users across Central and Eastern Europe. With our innovative approach, we aim to simplify financial transactions, providing customers with the tools they need to manage their finances effectively.

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