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Enablement Lead for Customer and Partner Support

XometryLexington, KY
On-site Full-time

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Experience Level

Manager

Qualifications

Key ResponsibilitiesTraining, Onboarding & DevelopmentDesign, implement, and scale training programs covering onboarding, upskilling, cross-training, and new product/process launches. Develop and oversee a structured training curriculum, including facilitator guides, e-learning modules, SOPs, assessments, and certification pathways. Collaborate with operations, quality, and product teams to identify skill gaps and deliver targeted enablement initiatives. Knowledge ManagementOversee the creation, organization, and governance of knowledge management resources...

About the job

At Xometry (NASDAQ: XMTR), we are revolutionizing manufacturing by bridging innovative ideas with the manufacturers capable of realizing them. Our digital marketplace equips manufacturers with essential resources for growth while simplifying access to global manufacturing capacity for buyers at Fortune 1000 companies.

We are on the lookout for a detail-oriented, strategic, and collaborative Enablement Lead to enhance our expanding Customer & Partner Support ecosystem. This pivotal role will focus on developing, optimizing, and delivering the tools, training, and communication strategies that empower our frontline teams, partners, and internal stakeholders to provide exceptional service. The ideal candidate will combine exceptional instructional design skills with operational insight, outstanding communication abilities, and a genuine passion for enabling success in others.

About Xometry

Xometry is at the forefront of transforming the manufacturing landscape, linking innovative thinkers with the manufacturers who can bring their visions to fruition. Our digital marketplace is designed to empower manufacturers with essential resources, enabling them to thrive while simplifying the purchasing process for Fortune 1000 companies to access global manufacturing capabilities.

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