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Enablement Lead for Customer and Partner Support

XometryNorth Bethesda, MD
On-site Full-time $60K/yr - $75K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesTraining, Onboarding & DevelopmentDesign, maintain, and scale training programs encompassing onboarding, upskilling, cross-training, and new product/process launches. Develop and manage a structured training curriculum, which includes facilitator guides, e-learning modules, SOPs, assessments, and certification paths. Collaborate with operations, quality, and product teams to identify skill gaps and implement targeted enablement initiatives. Knowledge ManagementOversee the creation, organization, and governance of knowledge assets to enhance team performance.

About the job

At Xometry (NASDAQ: XMTR), we are at the forefront of innovation, bridging the gap between visionary thinkers and manufacturers that can turn ideas into reality. Our digital marketplace empowers manufacturers with essential resources for growth while enabling buyers from Fortune 1000 companies to access a global manufacturing network effortlessly.

We are on the lookout for a highly organized, strategic, and collaborative Enablement Lead to bolster our expanding Customer & Partner Support ecosystem. This pivotal role focuses on crafting, enhancing, and delivering the tools, training, and communications necessary to empower our frontline teams, partners, and internal stakeholders to provide exceptional service. The ideal candidate will possess a unique blend of strong instructional design skills, operational insight, outstanding communication abilities, and a genuine passion for enabling success in others.

About Xometry

Xometry is a pioneering digital marketplace that connects innovative thinkers with manufacturers capable of realizing their visions. Our platform provides essential resources for manufacturers to thrive while allowing large enterprises to seamlessly access global manufacturing capabilities.

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