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Engagement Management Lead at Handshake | San Francisco, CA

Handshake AISan Francisco, CA
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, candidates should possess:Proven experience in engagement management or customer success, ideally within the tech or AI sector. Strong analytical skills and ability to convert data into actionable insights. Exceptional communication and interpersonal skills for maintaining executive-level relationships. Experience working in high-pressure environments and managing multiple high-stakes projects simultaneously. A strategic mindset with the ability to influence and drive decision-making processes.

About the job

About Handshake

Handshake serves as the premier career network tailored for the AI-driven economy. With an impressive reach of 20 million knowledge workers, partnerships with 1,600 educational institutions, and 1 million employers, including every Fortune 50 company, Handshake facilitates career discovery, hiring, and professional development. Our platform supports a wide range of career opportunities, from freelance AI training roles to internships and full-time positions. This unique offering has fueled our exceptional growth, with a projection to triple our ARR by 2025.

Why join Handshake now:

  • Influence the evolution of careers in the AI economy on a global scale, creating tangible impact for your community and beyond.

  • Collaborate directly with leading AI labs, Fortune 500 companies, and the world's foremost educational institutions.

  • Join a team comprising leaders from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, enhancing our mission to reshape the job market.

  • Contribute to a rapidly growing enterprise with projected revenues in the billions.

About the Role

As the Engagement Management Lead at Handshake AI, you will take charge of our most vital customer relationships within Frontier AI labs, guiding them from initial scoping through to production deployment, expansion, and renewal phases. You will be the primary contact for these customers, navigating high-stakes situations as well as daily operational decisions with ease, even in environments characterized by high expectations, visibility, and pressure.

Your role will bridge the gap between customers, operations, product, and engineering, transforming complex, high-stakes challenges into well-defined programs, making rapid trade-offs, and coordinating cross-functional teams to achieve significant results while nurturing exceptional, executive-level relationships.

Your responsibilities will include:

  • Managing a high-impact portfolio for Handshake AI, leading strategic implementations for flagship accounts from initial scope through to successful go-live.

  • Overseeing the complete engagement lifecycle (onboarding, delivery, quarterly business reviews, expansions, renewals) as the single-threaded owner of value for a portfolio of strategic, often multi-million dollar customers.

  • Converting evolving customer objectives into precise programs and requirements, advocating for necessary adjustments, and influencing product, operations, and roadmap decisions.

  • Establishing and reporting on success metrics (business KPIs, SLAs, etc.) to ensure alignment with business goals.

About Handshake AI

Handshake is a pivotal player in the AI economy, facilitating connections between knowledge workers and employers. Our expansive network empowers professionals and organizations to thrive in a continually evolving job landscape. By partnering with educational institutions and industry leaders, we are dedicated to shaping the future of work.

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