About the job
About Handshake
Handshake serves as the premier career network tailored for the AI-driven economy. With an impressive reach of 20 million knowledge workers, partnerships with 1,600 educational institutions, and 1 million employers, including every Fortune 50 company, Handshake facilitates career discovery, hiring, and professional development. Our platform supports a wide range of career opportunities, from freelance AI training roles to internships and full-time positions. This unique offering has fueled our exceptional growth, with a projection to triple our ARR by 2025.
Why join Handshake now:
Influence the evolution of careers in the AI economy on a global scale, creating tangible impact for your community and beyond.
Collaborate directly with leading AI labs, Fortune 500 companies, and the world's foremost educational institutions.
Join a team comprising leaders from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, enhancing our mission to reshape the job market.
Contribute to a rapidly growing enterprise with projected revenues in the billions.
About the Role
As the Engagement Management Lead at Handshake AI, you will take charge of our most vital customer relationships within Frontier AI labs, guiding them from initial scoping through to production deployment, expansion, and renewal phases. You will be the primary contact for these customers, navigating high-stakes situations as well as daily operational decisions with ease, even in environments characterized by high expectations, visibility, and pressure.
Your role will bridge the gap between customers, operations, product, and engineering, transforming complex, high-stakes challenges into well-defined programs, making rapid trade-offs, and coordinating cross-functional teams to achieve significant results while nurturing exceptional, executive-level relationships.
Your responsibilities will include:
Managing a high-impact portfolio for Handshake AI, leading strategic implementations for flagship accounts from initial scope through to successful go-live.
Overseeing the complete engagement lifecycle (onboarding, delivery, quarterly business reviews, expansions, renewals) as the single-threaded owner of value for a portfolio of strategic, often multi-million dollar customers.
Converting evolving customer objectives into precise programs and requirements, advocating for necessary adjustments, and influencing product, operations, and roadmap decisions.
Establishing and reporting on success metrics (business KPIs, SLAs, etc.) to ensure alignment with business goals.
