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Engineering Manager, Billing & Payments

Constant ContactHybrid from Waltham, MA or Ontario, Canada
Hybrid Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates with proven experience in leading engineering teams, particularly in the billing and payments domain. A strong technical background in software development, especially with Java, Spring, and React, is essential. Experience with cloud infrastructure, particularly Kubernetes, and a solid understanding of payment processing and subscription management systems are highly desirable. Excellent communication and collaboration skills are vital, along with a strategic mindset focused on customer and business outcomes.

About the job

At Constant Contact, we pride ourselves on being a team of dedicated professionals who take initiative and make a real difference. Our culture embodies the spirit, integrity, and boldness of a small business owner. It is incredibly fulfilling to know that your efforts are enabling others to achieve their aspirations. We play a crucial role in empowering business owners, entrepreneurs, non-profits, and individuals by providing them with the tools and support necessary for online growth. With a passion for tackling new challenges and exploring fresh opportunities, our journey has only just begun!

We are looking for a dynamic Engineering Manager to lead our Billing & Payments platform, the backbone of Constant Contact's revenue. In this role, you will manage a team focused on creating scalable systems for payment processing, subscription management, invoicing, and integrations with external platforms, while promoting AI-driven practices that enhance team efficiency and product delivery.

This position requires a proactive product engineering approach, operational excellence, and a strong building instinct. You will not just follow a roadmap; you will actively shape it and take full ownership of the results.

What You Will Do:

Build & Scale the Platform

  • Oversee the complete billing infrastructure and internal applications, including payment gateways, subscription lifecycle management, and invoicing using Java/Spring backends and React interfaces, deployed on Kubernetes (OKD/EKS).
  • Design for scalability: idempotency, retry logic, loose coupling, and clear error handling are essential.
  • Manage integrations with external platforms, such as payment processors, tax engines, CRM systems, and third-party billing providers, ensuring a seamless flow from API design to production reliability.
  • Proactively address technical debt while balancing new feature development, operational health, and debt reduction.

Think and Act Like a Product Engineer

  • Focus on customer and business outcomes rather than just technical delivery by understanding the significance of features and their impact.
  • Collaborate closely with Product, Finance, and Sales teams to influence the roadmap, bringing technical insights into prioritization and decision-making.

About Constant Contact

Constant Contact is a leading provider of online marketing solutions for small businesses and non-profits. Our mission is to help our customers succeed online by providing them with the tools and resources they need to grow their businesses. With a commitment to innovation and customer satisfaction, we are at the forefront of empowering entrepreneurs and business owners worldwide.

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