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Experience Level
Manager
Qualifications
Proven experience in a managerial role in engineering, particularly within customer support systems. Strong leadership skills with the ability to motivate and guide a team. Excellent problem-solving abilities and a customer-centric mindset. Experience with project management and agile methodologies. Strong communication skills, both verbal and written.
About the job
Join our dynamic team as an Engineering Manager for Customer Support, where you will lead and inspire a talented group of engineers dedicated to enhancing our customer experience. You will play a pivotal role in driving improvements in our support systems, ensuring that our clients receive the highest level of service.
Your responsibilities will include overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to implement innovative solutions. If you're passionate about customer satisfaction and have a strong engineering background, this is the perfect opportunity for you!
About beumergroup1
At beumergroup1, we are committed to delivering exceptional customer service and innovative solutions. Our team is composed of dedicated professionals who work collaboratively to meet the needs of our clients. We foster a dynamic and inclusive workplace where creativity and growth are encouraged.
Join BEUMER Group as a Bid Manager in Customer Support, where you will take charge of the complete bid and proposal process for our customer support, service, and lifecycle offerings in the aftermarket automation sector. This pivotal role encompasses service-related commercial activities such as maintenance contracts, system upgrades, retrofits, spare parts …
The Electrical Design Engineer is a crucial contributor to the evolution, design, and maintenance of electrical systems, equipment, and components. This role ensures that our solutions are aligned with cutting-edge technological advancements while remaining cost-efficient. Success in this role involves delivering innovative electrical designs that comply with quality standards, regulatory requirements, and project timelines, directly enhancing the organization's reputation as a leader in its field.Key Responsibilities:Analyze functional demands and requirements.Develop specifications based on functional requirements.Ensure adherence to design regulations and capacity calculations.Maintain detailed documentation for all project elements.Supervise the approval, testing, and validation of electrical components.Electromechanical Technology:Design and size electrical equipment.Collaborate with project engineering teams to incorporate new technologies.Identify and evaluate emerging technologies for potential integration.Project Support:Support Electrical Project Engineers/Managers with in-depth product knowledge.Ensure timely project delivery.Provide product information and assistance to project teams.Conduct training sessions for new employees and facilitate site integration.Offer on-site assistance and partake in troubleshooting efforts.Standards and Regulations:Keep abreast of relevant electrical standards and regulations.Apply principles of the Machine Directive (MD) effectively.Contribute to risk assessment processes.Testing and Evaluation:Conduct tests in accordance with established specifications.Ensure quality standards in test specifications.Assess test outcomes and derive conclusions.Facilitate and participate in review sessions.Component Selection and Management:Choose suitable components for electrical systems.Establish specifications for component requirements.Manage the obsolescence of electrical components.Documentation:Design and maintain comprehensive project documentation.Create E-plan drawings.Maintain product-related databases.
As a vital member of the Customer Support team, the Project Coordinator plays a crucial role in delivering exceptional service to our clients. This position involves effective communication with customers and technical teams to generate accurate estimates, proposals, and service orders. The Project Coordinator is responsible for ensuring seamless follow-up with both internal and external customers, processing purchase orders to vendors when necessary, and managing invoicing based on actual time and materials utilized. This role requires coordination with various stakeholders to ascertain project requirements and facilitate service project generation.Key ResponsibilitiesEstablish and maintain strong customer relationships by promptly addressing inquiries and concerns with professionalism and precision.Collaborate with sister companies and internal technical staff to devise solutions; generate and submit estimates and proposals for customer review and discussion.Assist in the initiation of new service projects, including purchase order generation and invoicing.Create and manage service support orders, proposals, and estimates while adapting to changing priorities.Oversee the generation of purchase orders to vendors and coordinate invoice management.Analyze estimated versus actual project costs, including reviewing and reconciling timesheets and expense reports for field technicians.Support project management activities related to customer support initiatives.Prepare and distribute various documents from customer purchase orders to final invoicing.May undertake special projects or other assigned duties as necessary.Responsible for timesheet reporting via UKG and management of expense reports, currently processed using Excel spreadsheets.
Join our dynamic team as a Controls Engineer II in Customer Support, where you will play a crucial role in ensuring the satisfaction and success of our clients. You will be responsible for troubleshooting, resolving technical issues, and providing exceptional support for our control systems. If you have a passion for engineering and a commitment to customer service, we want to hear from you!
General ResponsibilityAre you an experienced engineering professional driven by a passion for automation and cutting-edge technology? In the role of Senior Controls Engineer at BEUMER Group, you will spearhead the design, development, and deployment of sophisticated control systems tailored for high-speed sortation and conveyor-based material handling solutions. This pivotal and hands-on position demands extensive technical knowledge, strong leadership skills, and a collaborative approach to achieve excellence in fulfillment automation.ResponsibilitiesLead the design and programming of machine controls for BEUMER's high-speed sortation systems.Architect scalable and modular PLC and HMI solutions customized to meet customer specifications.Oversee hardware selection, I/O mapping, and control logic development across various platforms.Work collaboratively across electrical, mechanical, and software engineering teams.Mentor junior engineers and provide technical guidance throughout project lifecycles.Conduct system emulation and validation testing to ensure optimal performance and reliability.Manage on-site commissioning and troubleshoot intricate system behaviors.Create and maintain comprehensive documentation, standards, and training materials.Champion continuous improvement initiatives and contribute to research and development efforts.Engage directly with clients to ensure technical alignment and project success.Compensation Range: $130,000 - $150,000 AnnuallyThe listed salary range indicates the compensation the company anticipates offering for this position. Actual compensation will not be below the posted minimum and will be contingent on various factors.
Join Beumer Group as a Procurement Intern and gain invaluable experience in the dynamic field of procurement. As an intern, you will work closely with our procurement team to assist in sourcing and purchasing activities, learning about vendor management and supply chain processes. This is a fantastic opportunity to develop your skills in a supportive environment while contributing to meaningful projects.
Join our dynamic team at Beumer Group as a Mechanical Project Engineer in Customer Support. In this role, you will leverage your mechanical engineering expertise to provide top-tier support to our clients, ensuring the successful implementation of our innovative solutions. You will collaborate with cross-functional teams to resolve technical issues and enhance customer satisfaction, making a significant impact on project outcomes.
The Service Manager for Customer Support plays a pivotal role in overseeing customer support and service operations, ensuring that our clients receive timely, high-quality service that enhances their satisfaction. This key position involves managing service delivery and contract performance for designated customers and partners, collaborating across various functions to meet service-level agreements, boost operational efficiency, and effectively resolve customer issues. The Service Manager will report directly to the segment leader.Key Responsibilities:Customer Support & Service DeliveryOversee daily customer support and service operations, managing case workflows, service requests, and escalations efficiently.Ensure compliance with SLAs, maintaining response times and service quality standards.Serve as a primary escalation point for complex customer issues and service disruptions.Foster a customer-centric culture that emphasizes responsiveness and effective resolution.Manage service delivery and contract performance for assigned clients.Regularly collaborate with Key Account Managers, Engineering, Hotline, and Field Service teams.Operational Performance & ReportingMonitor and report on service KPIs such as response times, backlog, first contact resolution, MTTR, and customer satisfaction metrics.Analyze trends and root causes affecting service performance.Implement corrective measures and continuous improvement initiatives.Manage cost controls and the P&L of service contract performance.Oversee contract performance, uptime, and financial reporting.Act as the owner of P&L and service contracts.Process Improvement & StandardizationEnhance customer support workflows, ticketing systems, and service procedures.Support Lean, Six Sigma, or other continuous improvement methodologies.Ensure that documentation, knowledge bases, and SOPs are precise and current.Cross-Functional CollaborationWork alongside Field Service, Spare Parts, Logistics, Engineering, and Quality teams to address customer concerns.Assist with warranty claims, returns, and service-related investigations.Collaborate with Sales and Account Management to nurture customer relationships.Systems & ToolsManage and optimize the use of CRM, ticketing, and service management systems.Ensure data accuracy, reporting integrity, and adherence to processes.Support enhancements in systems and digital customer support initiatives.Compensation range: $115,000.00 - $125,000.00 Annually.Please note: The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on various factors.
As the Senior Service Operations Manager, you will spearhead and enhance comprehensive service operations to guarantee exceptional service quality, operational effectiveness, and an outstanding customer experience. This pivotal role encompasses the operational backbone for Customer Support, overseeing critical functions such as Hotline Management, Business and Project Coordination, Contract Oversight, Asset Management, and Bid Management.Your leadership will establish operational standards, enforce execution discipline, and ensure consistent results throughout the service lifecycle. This role operates within a globally matrixed organization and reports directly to the Customer Support leadership team for North America.Key Responsibilities:Manage a unified operational framework for service execution across all relevant functions.Ensure adherence to Service Level Agreements (SLAs), manage escalations, and maintain robust customer communication practices.Promote standard work, reporting, and continuous improvement driven by data analysis.Safeguard margins and cash flow through disciplined contract governance, change control, and bid management.Core Responsibilities:Ownership of Service OperationsOversee complete service operations across Hotline Management, Business and Project Coordination, Contract Management, Asset Management, and Bid Management.Define and streamline workflows from intake to execution and closure, ensuring seamless transitions and clear ownership at every stage.SLA Performance and Escalation ManagementTake charge of SLA performance, response times, and escalation protocols.Implement the escalation model, establish communication rhythms, and drive recovery plans for critical customer issues.Hotline Performance ManagementControl case intake, establish triage rules, set prioritization, and ensure quality resolution.Enhance first-time fix rates, decrease repeat issues, and instill closure discipline through root-cause analysis and trend identification.Contract Compliance and GovernanceManage contract compliance, scope control, and change order processes.Mitigate revenue leakage by ensuring billing readiness, adherence to terms, and thorough documentation of deviations.Bid Management and GovernanceOversee the proposal process, including governance, templates, scope language, and necessary approvals.Enhance cycle time, margin quality, and success rates through structured reviews and risk assessments.Performance Management and AnalyticsDevelop and maintain a comprehensive KPI framework and targets, focusing on metrics like MTTR, backlog, OTIF, utilization, warranty costs, service margins, and customer satisfaction.Translate data insights into actionable tasks with assigned owners and deadlines. Monitor the closure of tasks and their outcomes.Process Improvement and StandardizationStandardize workflows, documentation, and best practices across various sites and segments.Lead Lean and process optimization initiatives that yield measurable improvements.Cross-Functional CollaborationFoster alignment with cross-functional teams to enhance service delivery.
Join our dynamic team as an Engineering Manager for Customer Support, where you will lead and inspire a talented group of engineers dedicated to enhancing our customer experience. You will play a pivotal role in driving improvements in our support systems, ensuring that our clients receive the highest level of service.Your responsibilities will include overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to implement innovative solutions. If you're passionate about customer satisfaction and have a strong engineering background, this is the perfect opportunity for you!
Role overview The Service Asset Manager at Beumer Group in Somerset plays a key part in managing service assets to support smooth operations. This role centers on ensuring assets are used efficiently and contribute to reliable service delivery. Collaboration with teams across the company is essential to make sure assets are deployed where they are needed most. What you will do Manage service assets through every stage of their lifecycle Coordinate with different departments to oversee asset deployment and use Find and apply ways to boost asset efficiency Help the company meet its standards for dependable, high-quality service
We are seeking a dynamic and results-driven Sales Manager for our Logistic Systems division. As a pivotal member of our sales team, you will be responsible for driving revenue growth through the identification and development of new business opportunities, managing client relationships, and ensuring customer satisfaction.Your role involves collaborating with cross-functional teams to tailor solutions that meet clients' logistics needs while leveraging our innovative technology and services.
Domino's Pizza in Somerset is looking for a Customer Service Representative to join the team. This role is the first point of contact for customers, shaping each order and interaction into a positive experience. Key responsibilities Take customer orders accurately, both in person and by phone Answer questions about menu items and current promotions Respond to customer inquiries and resolve concerns with a friendly, professional manner Support store operations and assist team members as needed What we look for Clear communication and active listening skills Positive attitude and a willingness to help others Dependability and punctuality Comfort working with customers in a busy setting
Role Overview Domino's Pizza in Somerset is hiring a General Manager to guide daily operations and support a team of crew members. This position holds responsibility for smooth store performance, customer satisfaction, and sales results. What You Will Do Supervise and motivate team members during each shift Monitor store operations to maintain Domino's standards Address customer concerns and ensure a positive experience Work toward sales goals and operational targets
About the Role Domino's Pizza in Somerset is hiring a Customer Service Representative. This position plays a key part in creating a positive experience for every customer, from answering questions to taking orders and addressing concerns. What You Will Do Respond to customer inquiries in person and by phone Take accurate orders and enter them into the system Resolve issues or complaints with patience and professionalism Represent Domino's with a friendly, helpful attitude
Domino's Pizza in Somerset is looking for an Assistant Manager to support daily store operations and uphold high standards of customer service. This role works alongside the management team to keep the store running efficiently and to create a welcoming atmosphere for both customers and staff. Main responsibilities Supervise and train team members during shifts Monitor inventory levels and help with ordering supplies Maintain food quality and ensure the store stays clean according to Domino's standards Assist with customer concerns and contribute to a positive dining experience Requirements Background in food service or retail management is a plus Strong communication and leadership abilities Dedication to quality and customer satisfaction Ability to work flexible hours, including evenings and weekends
Contract|Remote|Glastonbury, Somerset, United Kingdom
Are you an experienced interpreter seeking flexible freelance work in Glastonbury, Somerset? Join our team to enjoy competitive pay and a variety of interpreting opportunities!Language Empire, established in 2001, is a leading provider of professional interpreting and translation services across various sectors in the UK. With over 20 years of experience, we offer our services in numerous languages and dialects, catering to clients in politics, healthcare, business, and public services. If you are fluent in one or more foreign languages and are looking for a significant role in these areas, this opportunity is for you!We are actively seeking: Face-to-Face Interpreters Telephone Interpreters Video Interpreters Translators Please note: This is a self-employed position.Your Role:As an interpreter, you will be tasked with listening, comprehending, and accurately translating conversations from a 'source' language to a 'target' language. Your responsibilities will include: Providing interpretation for clients accessing legal, health, and local government services. Ensuring understanding with non-English speakers after each sentence. Offering conference, consecutive, and public service interpreting. Handling highly confidential information with discretion. Acting as a liaison between service users and providers.
Role Overview Domino's Pizza in Somerset is looking for an Assistant Manager to help run daily operations and support the restaurant's success. This position works closely with the management team to keep service smooth, maintain high standards, and guide team members on shift. What You Will Do Support restaurant operations throughout each shift Contribute to a positive customer experience Help manage and motivate staff Assist with service quality and efficiency What We Look For Leadership skills and a team mindset Motivation to learn and grow in food service Commitment to customer satisfaction If you enjoy working with people and want to build your leadership experience in food service, Domino's Pizza would like to connect.
Join Beumer Group as a Field Commissioning Engineer I, where you will play a critical role in ensuring the successful implementation and commissioning of innovative systems in various industries. This position offers the opportunity to work closely with our engineering and project management teams, ensuring that our solutions meet the highest standards of quality and functionality.
Join our dynamic team as an Electrical Project Engineer in the Customer Support department. In this role, you will leverage your engineering expertise to provide exceptional support to our clients, ensuring the successful implementation and operation of electrical projects. You will be at the forefront of technical problem-solving, working closely with clients and internal teams to deliver outstanding service.
