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Experience Level
Manager
Qualifications
Proven experience in a managerial role in engineering, particularly within customer support systems. Strong leadership skills with the ability to motivate and guide a team. Excellent problem-solving abilities and a customer-centric mindset. Experience with project management and agile methodologies. Strong communication skills, both verbal and written.
About the job
Join our dynamic team as an Engineering Manager for Customer Support, where you will lead and inspire a talented group of engineers dedicated to enhancing our customer experience. You will play a pivotal role in driving improvements in our support systems, ensuring that our clients receive the highest level of service.
Your responsibilities will include overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to implement innovative solutions. If you're passionate about customer satisfaction and have a strong engineering background, this is the perfect opportunity for you!
About beumergroup1
At beumergroup1, we are committed to delivering exceptional customer service and innovative solutions. Our team is composed of dedicated professionals who work collaboratively to meet the needs of our clients. We foster a dynamic and inclusive workplace where creativity and growth are encouraged.
As an IT Manager at Crete Professionals Alliance, you will play a pivotal role in overseeing our information technology operations. You will be responsible for implementing and managing IT projects, ensuring system integrity, and leading a team of IT professionals to drive technological advancements within the company.
beumergroup1 seeks a Facility Manager to lead maintenance and daily operations at the Somerset site. This role ensures the facility remains safe, efficient, and in line with company objectives. Key responsibilities Manage the upkeep and operation of all facility areas Maintain a safe, efficient work environment Align facility management with organizational goals Requirements Background in facility management or a similar field Strong leadership and ability to coordinate teams Clear and effective communication skills Proactive, hands-on approach to solving problems Location This position is based in Somerset.
Role overview The Service Asset Manager at Beumer Group in Somerset plays a key part in managing service assets to support smooth operations. This role centers on ensuring assets are used efficiently and contribute to reliable service delivery. Collaboration with teams across the company is essential to make sure assets are deployed where they are needed most. What you will do Manage service assets through every stage of their lifecycle Coordinate with different departments to oversee asset deployment and use Find and apply ways to boost asset efficiency Help the company meet its standards for dependable, high-quality service
Role Overview Domino's Pizza in Somerset is hiring a General Manager to guide daily operations and support a team of crew members. This position holds responsibility for smooth store performance, customer satisfaction, and sales results. What You Will Do Supervise and motivate team members during each shift Monitor store operations to maintain Domino's standards Address customer concerns and ensure a positive experience Work toward sales goals and operational targets
Domino's Pizza in Somerset is looking for an Assistant Manager to support daily store operations and uphold high standards of customer service. This role works alongside the management team to keep the store running efficiently and to create a welcoming atmosphere for both customers and staff. Main responsibilities Supervise and train team members during shifts Monitor inventory levels and help with ordering supplies Maintain food quality and ensure the store stays clean according to Domino's standards Assist with customer concerns and contribute to a positive dining experience Requirements Background in food service or retail management is a plus Strong communication and leadership abilities Dedication to quality and customer satisfaction Ability to work flexible hours, including evenings and weekends
The Site Manager is responsible for overseeing the daily operations of construction, installation, testing, and commissioning of integrated logistics system projects. This includes managing mechanical and electrical equipment, automation systems, and their supporting structures. As a key leader, you will guide both in-house and subcontracted teams to ensure compliance with safety standards, quality benchmarks, and project timelines. You will be the primary on-site representative for all construction activities and will collaborate closely with the Senior Project Manager to guarantee successful project execution.Key Responsibilities:Project & Site LeadershipLead all construction and installation tasks for logistics system projects, ensuring safety, timeliness, budget adherence, and compliance with specifications.Manage various trades, including mechanical, electrical, structural, and control integration teams.Oversee pre-construction planning activities such as scheduling, estimating, and personnel allocation.Facilitate daily coordination meetings with subcontractors, installation supervisors, and client representatives.Act as the main point of contact between the project team, clients, and suppliers, ensuring effective communication at all levels.Promote a culture focused on safety, quality, and continuous improvement.Construction & Installation ManagementSupervise the installation and commissioning of material handling systems, including conveyors, sorters, AS/RS, and automation equipment.Evaluate and authorize construction drawings, specifications, and Requests for Information (RFIs).Conduct constructability assessments throughout design and execution phases.Ensure that projects are executed per contract documents and engineering standards.Proactively identify and resolve technical, logistical, or scheduling challenges.Lead and coordinate system testing and commissioning efforts in collaboration with engineering and customer support teams.Safety, Quality & ComplianceMaintain a hazard-free job site and ensure adherence to OSHA regulations, company guidelines, and client safety requirements.Enforce compliance with all HSE/EHS policies and conduct safety briefings, audits, and necessary corrective actions.Maintain high-quality control standards; document installation issues and corrective measures.Ensure all site documentation, certifications, and records are accurate and current.Project Controls & ReportingMonitor and report on project progress, productivity, and resource utilization.Manage cost control elements including change orders, purchase orders, and expense approvals.Oversee subcontractor performance to ensure adherence to schedules, quality standards, and safety protocols.
Join Beumer Group as a Sales Project Manager focused on Logistic Systems. In this dynamic role, you will lead project initiatives, ensuring seamless execution and exceptional customer satisfaction. Your strategic planning and coordination will drive the success of our logistics solutions, making a significant impact on our operations.
We are seeking a highly skilled Senior Project Manager specializing in Logistic Systems to join our dynamic team at beumergroup1. In this pivotal role, you will oversee and manage complex logistics projects, ensuring that they are completed on time, within scope, and within budget.The ideal candidate will possess a deep understanding of logistics and supply chain operations, with proven experience in project management methodologies. You will collaborate with cross-functional teams to identify project requirements, set timelines, and allocate resources effectively.
Role overview Domino's Pizza in Somerset, KY seeks a General Manager to guide store operations and create positive customer experiences. This position is responsible for supervising daily activities, supporting team members, and ensuring Domino's food and service standards are consistently met. What you will do Direct all store operations, including opening and closing procedures Lead, motivate, and support staff to reach performance targets Uphold high standards for pizza quality and customer satisfaction Respond to operational issues as they occur Requirements Background in leading teams within restaurant or retail environments Strong organizational abilities and problem-solving skills Dedication to providing excellent service
RRBB Accountants + Advisors is an independent firm providing accounting, tax, and consulting services to both businesses and individuals. With offices in Somerset, NJ; Union, NJ; Wall, NJ; Clark, NJ; and New York City, NY, the firm continues to expand, guided by a clear vision and a focus on new ideas. Role overview The Tax Manager leads tax engagements for a varied client base, including closely held businesses and high-net-worth individuals. This position blends technical tax work, team leadership, and client relationship management. What you will do Manage tax engagements from initial planning through final completion for both business and individual clients Support the growth and development of team members in the tax group Establish and maintain strong relationships with clients Use technical tax knowledge to address complex issues What RRBB values Collaboration and inclusiveness in the workplace Professional growth opportunities Active input and contributions from every team member RRBB encourages experienced tax professionals with strong leadership skills to apply for the Tax Manager position in Somerset, NJ.
RRBB Accountants + Advisors is an independent accounting and advisory firm with offices in Somerset, Union, Wall, Clark (all in New Jersey), and New York City. The firm serves both businesses and individuals, and continues to expand its presence in the region. Role overview The Client Accounting Services (CAS) Manager leads outsourced accounting engagements for a portfolio of clients. This role manages accounting teams, ensures timely and accurate financial reporting, and acts as the main point of contact for clients’ daily accounting and advisory needs. What you will do Supervise daily accounting operations and month-end close for assigned clients Review financial statements, reconciliations, and supporting schedules for accuracy and compliance Mentor and evaluate Senior Accountants and Accounting Associates Serve as the primary liaison for clients, addressing ongoing accounting needs and resolving issues Manage workflows, deadlines, and resource allocation across client engagements Encourage process improvements and implement accounting best practices Requirements Bachelor’s degree in Accounting or a related field Strong understanding of GAAP and financial reporting standards Experience managing teams and building client relationships Background in month-end close and outsourced accounting services Proficiency with accounting software and Microsoft Office Preferred qualifications Experience in public accounting or outsourced accounting environments CPA license or progress toward CPA certification Experience providing CFO-level advisory support Physical and cognitive demands Able to sit and use a computer for extended periods Occasional lifting of up to 25 pounds Strong professional judgment and ability to manage competing priorities This position is based in Somerset, NJ. RRBB Accountants + Advisors fosters a supportive and inclusive environment where employees can thrive.
Domino's Pizza in Somerset is looking for Shift Leaders and General Managers in Training. These positions provide hands-on experience with the daily operations of a restaurant, from supervising team members to managing the store’s routines. Both Shift Leaders and trainees play a key part in upholding customer service and product quality. Role overview Assist with the daily running of the restaurant Guide and encourage team members during each shift Contribute to a positive customer experience by ensuring service is prompt and friendly Keep food quality and store cleanliness at a high level Develop management skills to prepare for future leadership roles Location This role is based in Somerset.
Join BEUMER Group as a Bid Manager in Customer Support, where you will take charge of the complete bid and proposal process for our customer support, service, and lifecycle offerings in the aftermarket automation sector. This pivotal role encompasses service-related commercial activities such as maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems.Reporting directly to the Senior Service Operations Manager, you will collaborate with multiple departments including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure our customer support bids are accurate, standardized, competitive, and executable, in line with operational capabilities and business goals.Key ResponsibilitiesBid & Proposal ManagementLead the creation of customer support bids, defining the scope, assumptions, timelines, and submission deliverables.Facilitate costing alignment across various components such as service labor, travel, spare parts, subcontractors, and tooling to ensure proposals are both accurate and executable.Oversee the entire bid lifecycle for service-related proposals, from the initial request through to submission and formal handover.Evaluate customer RFPs, RFQs, and service requests to identify scope, risks, and cost drivers.Cross-Functional & Stakeholder InterfaceAct as the main point of contact between technical and commercial teams, ensuring effective communication and collaboration.Organize internal bid reviews to confirm technical feasibility, operational readiness, pricing logic, and financial performance.Ensure that proposed service solutions correspond with service delivery capabilities, resource availability, and regional constraints.Costing, Pricing & Commercial SupportDevelop, validate, and maintain standard pricing logic and costing models for our customer support services.Assist in pricing strategy development in partnership with Service Operations and Finance, striking a balance between competitiveness and margin targets.Document commercial assumptions, exclusions, risks, and mitigation strategies clearly within proposals.Standardization & Continuous ImprovementStandardize proposal templates, service descriptions, and commercial structures to enhance speed, consistency, and quality.Continuously improve pricing logic, cost models, and bid tools for customer support offerings.Analyze lessons learned from awarded and non-awarded bids to foster ongoing improvement.Governance & HandoverEnsure bids adhere to internal governance requirements, approval matrices, and quality standards.Support the successful handover of awarded bids to the delivery teams.
As the Senior Service Operations Manager, you will spearhead and enhance comprehensive service operations to guarantee exceptional service quality, operational effectiveness, and an outstanding customer experience. This pivotal role encompasses the operational backbone for Customer Support, overseeing critical functions such as Hotline Management, Business and Project Coordination, Contract Oversight, Asset Management, and Bid Management.Your leadership will establish operational standards, enforce execution discipline, and ensure consistent results throughout the service lifecycle. This role operates within a globally matrixed organization and reports directly to the Customer Support leadership team for North America.Key Responsibilities:Manage a unified operational framework for service execution across all relevant functions.Ensure adherence to Service Level Agreements (SLAs), manage escalations, and maintain robust customer communication practices.Promote standard work, reporting, and continuous improvement driven by data analysis.Safeguard margins and cash flow through disciplined contract governance, change control, and bid management.Core Responsibilities:Ownership of Service OperationsOversee complete service operations across Hotline Management, Business and Project Coordination, Contract Management, Asset Management, and Bid Management.Define and streamline workflows from intake to execution and closure, ensuring seamless transitions and clear ownership at every stage.SLA Performance and Escalation ManagementTake charge of SLA performance, response times, and escalation protocols.Implement the escalation model, establish communication rhythms, and drive recovery plans for critical customer issues.Hotline Performance ManagementControl case intake, establish triage rules, set prioritization, and ensure quality resolution.Enhance first-time fix rates, decrease repeat issues, and instill closure discipline through root-cause analysis and trend identification.Contract Compliance and GovernanceManage contract compliance, scope control, and change order processes.Mitigate revenue leakage by ensuring billing readiness, adherence to terms, and thorough documentation of deviations.Bid Management and GovernanceOversee the proposal process, including governance, templates, scope language, and necessary approvals.Enhance cycle time, margin quality, and success rates through structured reviews and risk assessments.Performance Management and AnalyticsDevelop and maintain a comprehensive KPI framework and targets, focusing on metrics like MTTR, backlog, OTIF, utilization, warranty costs, service margins, and customer satisfaction.Translate data insights into actionable tasks with assigned owners and deadlines. Monitor the closure of tasks and their outcomes.Process Improvement and StandardizationStandardize workflows, documentation, and best practices across various sites and segments.Lead Lean and process optimization initiatives that yield measurable improvements.Cross-Functional CollaborationFoster alignment with cross-functional teams to enhance service delivery.
About the Assistant Manager Role Domino's Pizza in Somerset, MA is hiring an Assistant Manager to help oversee daily store operations. This position supports the Store Manager in making sure customers receive fresh, high-quality food and friendly service with every order. What You Will Do Assist with supervising and training team members on store procedures and customer service Maintain food safety standards throughout the store Monitor inventory levels and help manage stock efficiently Support a positive work environment and encourage team growth Who Thrives Here This role suits someone who enjoys working with people, pays attention to detail, and is ready to take on more responsibility in a busy setting. Opportunities for advancement are available for those who show initiative and leadership.
Join Abercrombie & Fitch as an Assistant Manager, where you will play a pivotal role in driving the success of our retail operations. You will be responsible for leading a team, ensuring exceptional customer service, and maintaining our brand standards. This is an exciting opportunity to grow your career in an engaging environment.
The Service Manager for Customer Support plays a pivotal role in overseeing customer support and service operations, ensuring that our clients receive timely, high-quality service that enhances their satisfaction. This key position involves managing service delivery and contract performance for designated customers and partners, collaborating across various functions to meet service-level agreements, boost operational efficiency, and effectively resolve customer issues. The Service Manager will report directly to the segment leader.Key Responsibilities:Customer Support & Service DeliveryOversee daily customer support and service operations, managing case workflows, service requests, and escalations efficiently.Ensure compliance with SLAs, maintaining response times and service quality standards.Serve as a primary escalation point for complex customer issues and service disruptions.Foster a customer-centric culture that emphasizes responsiveness and effective resolution.Manage service delivery and contract performance for assigned clients.Regularly collaborate with Key Account Managers, Engineering, Hotline, and Field Service teams.Operational Performance & ReportingMonitor and report on service KPIs such as response times, backlog, first contact resolution, MTTR, and customer satisfaction metrics.Analyze trends and root causes affecting service performance.Implement corrective measures and continuous improvement initiatives.Manage cost controls and the P&L of service contract performance.Oversee contract performance, uptime, and financial reporting.Act as the owner of P&L and service contracts.Process Improvement & StandardizationEnhance customer support workflows, ticketing systems, and service procedures.Support Lean, Six Sigma, or other continuous improvement methodologies.Ensure that documentation, knowledge bases, and SOPs are precise and current.Cross-Functional CollaborationWork alongside Field Service, Spare Parts, Logistics, Engineering, and Quality teams to address customer concerns.Assist with warranty claims, returns, and service-related investigations.Collaborate with Sales and Account Management to nurture customer relationships.Systems & ToolsManage and optimize the use of CRM, ticketing, and service management systems.Ensure data accuracy, reporting integrity, and adherence to processes.Support enhancements in systems and digital customer support initiatives.Compensation range: $115,000.00 - $125,000.00 Annually.Please note: The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on various factors.
Technical Engineering Support (TES) has been at the forefront of engineering excellence for over 30 years, specializing in the coordination of tests and industrial commissioning. Our team is dedicated to aiding clients in navigating complex projects to ensure the successful assembly and operation of industrial equipment.We are currently seeking an Assistant Project Manager for the Nuclear Sector (m/f) to join our team for the EPR2 Hinkley Point project in the UK. As an Assistant Project Manager (APM) within the HPC Project Directorate, you will be instrumental in the UK's most significant energy infrastructure project. Reporting directly to the Project Manager, your role will encompass the full life-cycle delivery of major contracts, ensuring that engineering, procurement, construction, and commissioning milestones are achieved in a dynamic, multi-disciplinary environment.Core Responsibilities:Operational Delivery: Assist the Project Manager in ensuring the execution of work packages aligns with safety, quality, time, and cost objectives.Project Controls: Support the implementation of Earned Value Management (EVM) principles and the delivery of the List of Deliverables (LOD).Stakeholder Coordination: Serve as a vital liaison between internal teams (Commercial, Engineering, Construction, Safety) and external statutory stakeholders (e.g., ONR).Governance & Reporting: Draft critical documentation, budget justifications, and comprehensive schedules for the NNB HPC Project Board and regulatory meetings.Document Control: Ensure the maintenance of a complete, auditable archive of project decisions and historical developments.
Join our dynamic team as an Engineering Manager for Customer Support, where you will lead and inspire a talented group of engineers dedicated to enhancing our customer experience. You will play a pivotal role in driving improvements in our support systems, ensuring that our clients receive the highest level of service.Your responsibilities will include overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to implement innovative solutions. If you're passionate about customer satisfaction and have a strong engineering background, this is the perfect opportunity for you!
Full-time|$115.9K/yr - $199K/yr|Hybrid|Somerset, KY
About the OpportunityThis is not your typical sales position; it presents an exceptional opportunity to create and manage a hyperlocal magazine in your community, with the backing of a well-established national firm. You will have the chance to cultivate your own enterprise by developing your market, nurturing client relationships, and generating a sustainable revenue stream.If you are a seller driven by relationships and eager to invest in building a business, this role uniquely combines sales, ownership, and community leadership.Position SummaryWe are on the lookout for a Territory Sales Manager (referred to as Area Directors at N2) who will initiate, expand, and lead a BeLocal publication within your local market. As a local publisher, you will be responsible for driving revenue, forging partnerships with local business owners, and crafting a magazine that encapsulates the essence of your community.Your initial months will concentrate on establishing your territory and expanding your client base, ultimately growing an asset that you will own.This hybrid role includes a blend of community engagement in-person and remote work from your home office.
