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Engineering Manager for AI Models Infrastructure

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Manager

Qualifications

As our Engineering Manager for the AI Models Infrastructure Team within the AI Group, you will lead a talented team of engineers to develop and maintain the critical infrastructure that supports the training and operation of Intercom’s proprietary AI models. This role is highly technical, and we seek someone with substantial experience in AI who is eager to deepen their technical expertise to enhance team effectiveness.

About the job

About Intercom

Intercom builds AI-driven tools that help businesses deliver strong customer service. Nearly 30,000 companies worldwide use Intercom’s platform, which combines automation with human support for more complex questions.

Our main AI agent, Fin, works alongside the Intercom Helpdesk as part of the Intercom Customer Service Suite. Fin handles customer support around the clock, and can escalate more involved issues to people when needed. This approach helps businesses offer consistent, high-quality customer experiences.

Founded in 2011, Intercom continues to set new standards for customer service. We value challenging assumptions, moving quickly, and delivering meaningful results for our clients.

About Intercom

Intercom is a leading AI Customer Service platform committed to helping businesses create remarkable customer experiences through innovative technology.

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