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Engineering Manager II, Agent Experience

GrabHCMC
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in engineering management, with a track record of leading successful teams. Strong understanding of software development processes and methodologies. Excellent communication and interpersonal skills, capable of working collaboratively across teams. Experience with Agile methodologies and tools. Ability to analyze complex problems and develop effective solutions. Passion for improving user experiences and operational processes.

About the job

Grab develops technology for mobility and fintech, serving people across Southeast Asia. The company’s teams create products and services that help users move and transact more easily in the region.

Role overview

The Engineering Manager II, Agent Experience, leads efforts to enhance the experience for Grab's agents. This position involves guiding engineering teams to deliver technology that improves service quality and makes operations more efficient.

What you will do

  • Lead teams building agent-facing products and internal tools
  • Define technical direction and set project priorities to improve the agent experience
  • Work closely with cross-functional partners to deliver solutions that boost efficiency and service quality

Location

This role is based in Ho Chi Minh City (HCMC).

About Grab

Grab is a technology company that offers a variety of services, including ride-hailing, food delivery, and digital payment solutions across Southeast Asia. Our mission is to drive Southeast Asia forward by creating economic empowerment for everyone through technology.

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