Engineering Tech Manager (CCaaS)

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Eng…

Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions. Role overview The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the company's compliance and risk management systems, ensuring they meet a range of client requirements. What you will do Design and implement software applications with Actimize and Python. Contribute to projects that improve risk management and compliance processes. Collaborate with team members to deliver solutions tailored to client needs. Requirements Experience with Python programming. Familiarity with Actimize solutions. Ability to develop software for risk management or compliance applications.

NICE is seeking a Senior Software Engineer with a focus on AI to help shape new solutions for the financial sector. This position is based in Pune, India. Role overview This role centers on building advanced algorithms and applying machine learning technologies to support financial services. The work involves designing and developing AI-driven features that align with NICE's standards for excellence and integrity. What you will do Develop and implement machine learning models for financial applications Work with advanced algorithms to solve industry-specific challenges Collaborate with team members to deliver reliable, high-quality solutions Location This position is located in Pune, India.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

Join our innovative team as an Education Professional where you will play a vital role in shaping the educational landscape. In this position, you will engage with students, educators, and stakeholders to enhance educational programs and foster a supportive learning environment.

Role overview Nice Ltd. is seeking a Professional Services Engineer with strong PL/SQL development experience for its Pune office. The primary focus is on supporting clients in the Banking, Financial Services, and Insurance (BFSI) sector. The work centers on designing, developing, and implementing solutions that align with client needs and business objectives. What you will do Collaborate with cross-functional teams to deliver tailored PL/SQL solutions for BFSI clients. Take part in the design, development, and rollout of client projects. Maintain a high standard of quality and reliability in delivered solutions. Apply technical expertise to help clients meet their goals. Requirements Strong hands-on experience in PL/SQL development. Experience working with clients in the BFSI sector is preferred. Ability to work well with diverse teams and explain technical concepts clearly. Dedication to delivering quality work and ensuring client satisfaction. Location This role is based in Pune, India.

At NiCE, we embrace challenges without limits. We are driven, innovative, and always strive for excellence. If you share our ambition, we invite you to join us for an exhilarating career opportunity that will ignite your passion.What does the role entail?This role involves leading multiple R&D teams focused on developing a suite of enterprise-level and cloud-scale products.We seek a seasoned R&D leader who is enthusiastic about building and managing cloud-native, highly distributed products utilized by millions of users within a SaaS framework. You should possess a solid grasp of agile development methodologies and excel at leading high-performing R&D teams.How will you contribute?Direct a team of skilled engineers, including Development and QA professionals. Oversee all personnel aspects, such as recruitment, performance reviews, mentoring, and promotions.Take ownership of the development and delivery of the components for which your team is accountable.Collaborate with the Product Owner and Software Architect to plan product development activities.Act as the Scrum Master for the development team.Engage with the Scrum team to encourage best practices and continuous improvement.Work collaboratively with team members on development tasks, conduct code reviews, and ensure adherence to high engineering standards, including Test Automation and Unit Testing.Join the leadership team, participating in release planning and product strategy.Serve as the engineering contact for managing product defects and support inquiries.

At Nice, we continuously push our boundaries. We're driven, innovative thinkers, and we strive for victory in every endeavor. Our commitment to excellence sets us apart, and if you share our passion, this role could ignite your career journey.What does the role entail?The Client Services Project Manager serves as a vital partner to Nice's clients, delivering both proactive and reactive support post-implementation to align with customer priorities and our business objectives. You will build and maintain strategic relationships across various client business units, influencing activities to ensure service excellence for designated accounts. As a subject matter expert in Nice Solutions, your goal will be to maximize the value derived from our offerings. You will act as the primary liaison between our clients and Nice's support teams, addressing critical issues, challenges, and requests related to escalations and unmet expectations.How will you contribute?Oversee the project lifecycle from initiation through to deployment, including data acquisition, configuration, validation, and tuning.Manage all project tasks, including schedules, budgets, and resources, ensuring high-quality solutions are delivered within specified time and cost constraints.Establish and maintain effective communication with key members of the client team, including business users and management.Prepare and present project status reports to keep stakeholders informed about progress and challenges.Develop and uphold standard practices for client implementations that align with the project manager's operational model.Communicate customer needs and concerns to the product management team, R&D, and other internal stakeholders.Create and manage detailed project plans, defining schedules, resource allocation, and tracking progress.Engage in project discussions at a high level concerning both functional and technical aspects.

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.

At Nice Ltd., we constantly push boundaries and embrace challenges without limits. Our ambition drives us to be game changers in the industry, and we strive for excellence in everything we do. If you share our passion for innovation and success, we invite you to explore this extraordinary career opportunity. What is This Role About? This Manager, Business Consulting (AI Adoption) position is a critical leadership role within our Customer Services Automation AI Center of Excellence. You will spearhead a team dedicated to fostering measurable adoption, utilization, and business impact within our AI customer community.This role focuses on people leadership, ensuring customers derive ongoing benefits and operational success from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will collaborate across various functions, including Customer Success, Product, Delivery, Sales, and Engineering, to develop scalable frameworks for global AI adoption. This position emphasizes business outcomes, workflow integration, and value realization rather than mere feature enablement. How Will You Make an Impact? As the Manager of Business Consulting, you will:Lead and nurture a team of AI Adoption Consultants.Drive adoption and consumption outcomes across a portfolio of enterprise AI customers.Develop and refine repeatable adoption playbooks, scorecards, and operational rhythms.Collaborate with internal teams to eliminate obstacles and speed up customer time-to-value.Translate AI usage into tangible business value, operational KPI improvements, and compelling narratives for executives.Team LeadershipManage, coach, and enhance the capabilities of a team of AI Adoption Consultants.Set clear expectations and maintain high-quality standards to foster a performance-driven culture.Support recruitment, onboarding, skill enhancement, and talent development.Ensure team activities align with customer outcomes and business objectives.AI Adoption & Value RealizationLead the adoption strategy for a portfolio of enterprise AI customers.Ensure customers meet usage targets and achieve measurable business impacts.Identify gaps in adoption, usage risks, and underutilization patterns.

At NiCE, we embrace challenges and redefine our limits. We are passionate innovators and champions of change, aiming for excellence in everything we do. If you share our ambition, we invite you to explore a career opportunity that will ignite your passion and drive.Tech Manager (Engineering) – Performance & Platform ExcellenceHow will you make an impact?Lead and develop a high-performing engineering team dedicated to ensuring performance, scalability, and reliability across the platform.Establish and implement a performance engineering strategy adopted by multiple product teams.Oversee a center of excellence, defining standards, frameworks, and governance for performance testing and scalability.Advance the evolution of performance testing frameworks and tools such as JMeter, BlazeMeter, Gatling, or similar.Drive the development of AI-powered testing and analysis capabilities to enhance efficiency and insight.Integrate performance testing into CI/CD pipelines for early detection and resolution of production issues.Collaborate with architecture, product, and engineering teams to identify risks and influence system design for scalability.Equip teams with production-like testing environments, tools, and data strategies.Provide comprehensive visibility into performance health, risks, and roadmap progress.

At NiCE, we believe in pushing boundaries and redefining what's possible. Our ambition drives us to be game changers who always strive for excellence. If you share our passion for innovation and success, we invite you to explore an incredible career opportunity that promises to ignite your potential.What does the Resource Manager role entail?The Resource Manager is responsible for optimizing and enhancing our human resources by effectively planning, implementing, and evaluating employee relations and HR policies. As the pivotal point for all resource needs within the CXone professional services (PS) team, you will collaborate closely with various stakeholders including PS Directors, Client Services Managers, Project Managers, and professional services engineers. Your role will be crucial in ensuring the efficient scheduling and assignment of resources to bid efforts.What impact will you make?Fulfill operational resource requirements by efficiently scheduling and assigning personnel while monitoring work outcomes.Maintain an up-to-date database detailing the qualifications, skill sets, and experiences of each team member.Provide timely updates regarding resource availability.Proactively forecast workload and take necessary steps to manage it.Mitigate risks associated with immediate resource deployment.Analyze and address resource requirements effectively.Conduct regular meetings with project managers to discuss upcoming opportunities.Resolve scheduling conflicts and clashes efficiently.Guide and support staff in their roles through counseling and performance monitoring.Align resources strategically based on skill sets, market demands, products, and client needs while recommending areas for team development.Generate regular and ad hoc reports for management as needed.Be flexible to work in the time slot of 5:30 PM to 2:30 AM IST to accommodate our American clients.Enhance professional knowledge by participating in relevant educational workshops.Advise management on educational programs that support skill development and career progression for the team.Recommend process improvements in Resource Management practices.Collaborate closely with project managers and lead engineers to eliminate roadblocks and enhance workflow.

At NICE Actimize, we embrace challenges with unyielding ambition. Our pursuit of excellence drives us to redefine standards, and we invite you to join us in this exciting journey. If you possess the same relentless spirit, we offer a transformative career opportunity that will ignite your passion.What Will Your Role Entail?As a Senior Professional Services Engineer, you will be an integral part of a vibrant, client-centric team dedicated to the implementation of NICE Actimize Financial Crime Prevention solutions for some of the world's leading financial institutions. This position will grant you insights into critical regulatory domains such as Anti-Money Laundering (AML), Payment Fraud, and Trading Compliance. You will be tasked with developing, configuring, and customizing Actimize’s product offerings while collaborating closely with SE Leads and implementation teams to deliver cutting-edge solutions.Your Impact MattersNICE Actimize stands at the forefront of Financial Crimes and Compliance. We continuously push boundaries and strive for excellence. You will contribute significantly to our mission, designing and implementing impactful solutions that empower major financial institutions to combat fraud, maintain compliance, and enhance risk management operations.Develop, configure, and customize Actimize software features according to design specifications and enterprise standards.Collaborate in multidisciplinary teams with Architects and Business Analysts utilizing both waterfall and agile methodologies.Independently tackle complex development and configuration tasks.Provide support to customers by troubleshooting and resolving functional issues.Engage with R&D, Professional Services, and Customer Support teams.Implement and configure new applications, establish new environments, and deploy solutions.Contribute to the development of internal tools and utilities that enhance engineering team efficiency at scale.Occasionally work on-site or across various time zones as required.Conduct detailed troubleshooting, analysis, and debugging in enterprise environments.Manage complex database environments (Postgres, MS SQL) handling substantial data volumes.

The AI Presales Consultant role at Nice centers on connecting with clients to identify their business needs and showing how the company’s AI solutions can address those challenges. This position is based in Pune, India. Role overview Success in this role means combining technical expertise with strong communication skills. The consultant works directly with customers, listening to their goals and explaining how Nice’s AI products can support those objectives. What you will do Engage with clients to understand their requirements and business context Demonstrate the capabilities of Nice’s AI technologies Translate technical features into clear business value for customers Requirements Technical knowledge of AI solutions Strong customer engagement and communication skills

At NICE Systems, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. If you share our passion, we present an exceptional career opportunity that can ignite your enthusiasm.Role OverviewThe AI Software Engineer is a pivotal customer-facing role that involves implementing and delivering AI-driven and Conversational AI solutions within the NICE CXone ecosystem. As a key technical contributor, you will engage in building integrations, configuring AI platforms, and ensuring the successful execution of project deliverables.Your ImpactTechnical Implementation and Configuration:Customize and deploy Conversational AI solutions based on business and technical specifications.Create and maintain integrations utilizing APIs, modern web technologies, and authentication protocols.Enhance bot functionalities using conversational design and best practices in prompt engineering.Develop proofs of concept (PoCs) and production-ready components.Support validation and go-live activities to ensure operational success across diverse customer environments.Technical Problem Solving & Quality:Identify and resolve complex technical challenges within SaaS applications, integrations, and data workflows.Modify existing integrations and components to adapt to changing customer requirements.Ensure that implementations adhere to quality, performance, security, and usability standards.Produce thorough documentation, including specifications, test cases, and deployment instructions.Collaboration with Implementation Teams:Work closely with Implementation Engineers, Consultants, and Project Managers in defining requirements and designing solutions.Engage in customer workshops to clarify technical details and validate project feasibility.Maintain effective communication across cross-functional teams.

OpenGov builds technology for public service, supporting over 2,000 government agencies across the United States. The OpenGov Public Service Platform brings together enterprise asset management, procurement, budgeting, billing, permitting, and transparency solutions. By connecting these tools through the OpenGov ERP, agencies can make informed decisions and maximize their impact. Learn more about OpenGov’s mission and products at OpenGov.com. Role overview This Staff Software Engineer role is based in Pune, India. The position focuses on building new features across the OpenGov platform, working with the full technology stack, from database models to user interfaces. Engineers in this role take end-to-end ownership of their work, from initial concept through deployment, and play a key part in shaping how AI is used in both product features and development processes. What you will do Design and improve APIs, microservices, and user experiences that help government agencies operate efficiently at scale. Take full responsibility for features: work with Product and Design to define problems, develop and deploy solutions, and monitor their performance after launch. Develop AI-powered features, such as intelligent data analysis and agent-driven workflows for government operations. Use AI-assisted development tools (like Claude Code, Cursor, Copilot, and others) to accelerate coding, debugging, and documentation. Write clear, well-documented code and review both human- and AI-generated code, paying close attention to potential failure points. Work with teams across the company to translate business goals into features that improve customer satisfaction. Requirements At least 13 years of experience building scalable software in an agile environment. Strong understanding of software engineering principles and a genuine interest in applying AI to development workflows.

At NiCE, we believe in pushing boundaries and embracing challenges head-on. We are driven by ambition and innovation, always striving for excellence. If you share our passion for groundbreaking technology, we invite you to embark on an exciting career journey with us.What will you be doing?As a Software Engineer specializing in Expert Services, you will be a crucial member of our Expert team. Your role will involve configuring and developing integrations tailored to our customers' unique needs. You will engage with clients to deeply understand their business requirements, meticulously document these requirements, and educate them with the necessary technical insights. You will also configure our product and guide customers through their go-live process, ensuring that all configurations meet the agreed implementation timelines. Should any delays arise, you will promptly communicate with the implementation manager.Your Impact:This billable, customer-facing role significantly contributes to our revenue at CXone.It is essential to accurately track and record your billable hours on customer accounts.Your efficiency in deploying customer solutions directly influences our capability to recognize revenue from both new and existing customers.Building strong relationships with customers enhances their loyalty and potential for repeat business.Your reliability and accountability play a vital role in minimizing company liabilities.All adjustments to customer accounts must comply with our Adjustment Policy.This job description is intended to provide a general overview of the position and is not exhaustive. Additional responsibilities may be assigned as needed. The organization retains the right to modify job duties as necessary. This description does not constitute a contract of employment.Do you have what it takes?2-4 years of relevant experience.Demonstrated expertise in Bot Development or similar roles focused on integration and customization, including chatbot integration with platforms like Google Dialogflow or IBM Watson.Knowledge of Prometheus and related technologies is a plus.

Role overview The Technical Program Manager at Rubrik in Pune, India leads strategic projects aimed at improving products and streamlining operations. This position plays a central role in making sure complex initiatives move forward smoothly by working with teams from different parts of the company. What you will do Guide cross-functional teams to deliver important company initiatives Oversee project schedules and monitor progress toward established goals Support the rollout of product solutions with a focus on quality Facilitate team alignment on priorities and help resolve obstacles as they arise