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Enterprise Account Executive

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in enterprise sales, preferably in software or technology. Strong understanding of AI and customer service dynamics. Exceptional communication skills and the ability to build relationships with stakeholders at all levels. Ability to work independently and as part of a collaborative team. Results-driven mindset with a track record of meeting or exceeding sales targets. Experience in conducting product demonstrations and presentations.

About the job

At Intercom, we are revolutionizing customer service through innovative AI solutions. Our mission is to empower businesses to deliver exceptional customer experiences.

Our flagship AI agent, Fin, stands at the forefront of customer service technology, enabling businesses to provide around-the-clock, flawless support. When integrated with our Helpdesk, Fin evolves into the comprehensive Intercom Customer Service Suite, designed to address complex inquiries that necessitate human intervention.

Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Guided by our core values, we are committed to pushing boundaries, fostering rapid innovation, and delivering exceptional value to our clients.

What’s the opportunity?

Are you prepared to spearhead the future of AI-driven customer service? As an Enterprise Account Executive specializing in Fin, you will be integral in transforming how enterprises enhance their customer support operations. Leveraging advanced AI, Fin offers intelligent, efficient, and seamless support experiences, making it a transformative asset for businesses globally.

This is your opportunity to join a top-tier sales team, driving the growth of a groundbreaking AI solution. At Intercom, we don't just sell products; we empower businesses to redefine their customer support strategies. If you seek a role that offers ownership, creativity, and the chance to lead in a dynamic environment, this position is for you.

What will I be doing?

  • Champion AI transformation: Facilitate the adoption of Fin, enabling enterprise clients to harness AI for automating and scaling their support operations.
  • Full-cycle sales ownership: Oversee the complete sales process—from prospecting to closing—with a consultative and personalized approach.
  • Customer advocate: Represent customer interests by collaborating with Product, Marketing, and other teams to enhance our AI agent offerings.
  • Tailored AI demonstrations: Craft and deliver compelling, customized presentations that highlight the unique advantages of Fin.
  • Revenue-focused: Provide timely, accurate forecasts and maintain transparency regarding your sales pipeline and performance.
  • Team growth: Contribute to the overall success of the sales team by mentoring colleagues, sharing best practices, and leading innovative projects to elevate team performance.

About Intercom

Intercom is a pioneering AI Customer Service company dedicated to helping businesses create outstanding customer experiences. Our advanced AI solutions empower companies to automate support while ensuring a seamless customer journey. With a strong focus on innovation and a commitment to excellence, we are redefining the standards of customer service globally.

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