Enterprise Customer Success Manager

JetBrains has developed tools for software teams since 2000. By automating routine checks and corrections, JetBrains products help developers focus on building and shipping software. The goal: make development more productive and creative. Role overview This Backend Customer Success Engineer role centers on supporting engineering teams as they adopt Kotlin for backend development. The position focuses on helping organizations successfully bring Kotlin into production environments. What you will do Guide organizations through the process of moving from Java to Kotlin, assisting with migration, integration, and scaling. Troubleshoot technical challenges that arise during the transition and support teams as they progress from initial experimentation to stable production use. Work with potential users to clarify how Kotlin adoption works and help design migration plans that fit their specific needs. Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote, Germany

JetBrains s.r.o. creates tools that help developers automate repetitive tasks so they can focus on writing quality code. Since 2000, the company has aimed to make software development more productive and enjoyable for engineers worldwide. Role overview The Customer Success Engineer - Kotlin Multiplatform (KMP) supports engineering teams as they adopt KMP in real-world projects. This role guides organizations from their first evaluation through to successful deployment. Along the way, it gathers feedback and collaborates closely with JetBrains product teams to help shape the future of KMP. What you will do Work directly with organizations at various stages of KMP adoption, from initial exploration to production rollout. Assist teams in migrating, integrating, and scaling shared codebases using Kotlin Multiplatform. Support teams moving from experimentation to production and help address technical challenges as they arise. Reach out to potential users who could benefit from adopting KMP. Identify each customer’s technical needs, use cases, and any barriers to adoption. Advise on architecture, feasibility, and strategies for implementing KMP. Collect structured feedback and insights from clients. Collaborate with JetBrains product and engineering teams to influence the KMP roadmap and improve available tooling. Common questions you'll help solve What is the safest way to migrate a large Android app to shared logic? How much code sharing is practical or advisable? How can teams address resistance from iOS developers working with Kotlin APIs? What’s the best way to organize a codebase for collaboration across teams? How can teams resolve slower build times after introducing KMP? How success is measured Organizations deliver Kotlin Multiplatform in production environments. Teams increase their use of shared code over time. KMP adoption continues beyond initial trials. User feedback results in tangible improvements to KMP and its tooling. Requirements Experience working with Kotlin, either for Android or backend development. Understanding of mobile architectures on both Android and iOS, especially with Kotlin. Strong communication skills and a knack for problem solving. Background with cloud technologies and CI/CD pipelines. Ability to collaborate effectively within a team-driven environment. Location This position is available in Amsterdam (Netherlands), Berlin or Munich (Germany), or remote within Germany.

About UsAt Vandebron, we are revolutionizing the energy sector by prioritizing sustainability and creating a transparent platform that connects consumers directly with local green energy producers. Since our inception in 2014, we have been committed to fostering a sustainable energy future.As we enter Chapter 2 of our journey, our mission is to guarantee 100% availability of green energy - 100% of the time. We are implementing innovative solutions such as flexible wind and solar energy utilization, Smart EV Charging, and advanced energy storage systems, ensuring a proactive approach to shaping a green future.Join us in creating smart energy solutions - that’s Vandebron.The RoleWe are rethinking our technology infrastructure, and we want you to be part of this exciting transition! As a Senior Backend Engineer, you will play an essential role as we move from a Scala/ZIO foundation to a new generation of services built with Kotlin and Spring Boot. You will be instrumental in developing our future-proof platform, creating scalable and high-quality services that drive Vandebron’s mission for 100% green energy.Collaborating within a dynamic, cross-functional team of engineers, designers, and product stakeholders, you will transform complex energy challenges into efficient backend solutions. Our culture promotes knowledge sharing and experiential learning, making it an integral part of our work environment.ResponsibilitiesCollaborate with fellow engineers to design and develop new microservices utilizing Kotlin and Spring Boot.Design and uphold clean, high-performing APIs that cater to our React and React Native frontends.Produce clean, efficient, and well-documented code that meets our product specifications with increasing autonomy.Engage in all phases of the development lifecycle, including writing tests, conducting code reviews, and ensuring the delivery of high-quality software.Contribute ideas and feedback within your team to cultivate a collaborative and productive work environment.

Join us as a seasoned software developer to contribute to the evolution of the Kotlin ecosystem.Your Role:Develop and sustain essential libraries for Kotlin core primitives utilized by a vast community of developers.Deepen your expertise in specialized areas of computer science and software engineering.Collaborate within a design committee to shape the future of the Kotlin API.Engage in the development of standard Kotlin tools, specifications, and language features.Preferred Qualifications:Experience with JVM development, including insights into the Java standard library's implementation.Strong grasp of the domains you've previously worked in.Capability to articulate design documents for intricate systems, detailing the rationale behind each trade-off and technical decision.Background in performance engineering or API design.If you find joy in deciphering Unicode standards, examining how various languages convert strings to bytes, and tackling complex timezone adjustments in Kotlin, our team is the perfect fit for you.

At JetBrains, we are driven by a passion for code. Since our inception in 2000, we've dedicated ourselves to crafting the most powerful and efficient developer tools available. As AI-driven coding agents become integral to Kotlin development, we are committed to ensuring these tools excel in their purpose. The Kotlin AI Value Stream team plays a pivotal role in how AI agents comprehend, generate, and enhance Kotlin code across diverse platforms, including Android, Kotlin Multiplatform, server-side, web, and desktop applications. We develop evaluation infrastructures, error analysis tools, and post-training pipelines that assess and enhance agent performance on actual Kotlin developer tasks. In your role as a Research Engineer with our team, you will take charge of the complete feedback loop: Analyze failures in Kotlin code generated by agents, devise evaluations to identify those failures, research and implement strategies for improvement, and measure the outcomes. Your contributions will significantly influence how millions of developers interact with Kotlin through AI coding agents.

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of YouTrack Apply technical knowledge to help customers optimize their project management workflows Communicate with customers in German, offering guidance and troubleshooting when needed What We Look For Fluency in German Technical understanding of YouTrack or similar project management tools Strong communication skills Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote (within Germany)

About ClickHouseClickHouse is a leading innovator in the cloud computing space, proudly featured on the 2025 Forbes Cloud 100 list. With over 3,000 satisfied customers and an impressive annual recurring revenue growth exceeding 250% year-on-year, we excel in real-time analytics, data warehousing, observability, and AI-driven workloads.Our remarkable growth trajectory was recently affirmed by a $400 million Series D funding round. In the last quarter alone, renowned companies such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted or expanded their use of our platform, joining industry giants like Meta, Cursor, Sony, and Tesla.Join us in our mission to redefine how organizations leverage data!The Connectors team is crucial in linking ClickHouse with the broader data ecosystem. We develop and maintain the essential connectors that make ClickHouse accessible to millions of developers and data practitioners globally. Our work ranges from low-level database integrations to high-level data visualization plugins, ensuring smooth integration with tools our users are already familiar with.Our responsibilities include overseeing the official data connectors (Kafka, dbt, Spark, Flink, Beam, Fivetran) and integrations with leading visualization platforms such as Grafana, Tableau, Power BI, and Metabase.Your RoleAs a Senior Software Engineer focused on JVM-based frameworks, you will be a key contributor, taking ownership of and maintaining vital aspects of ClickHouse's data engineering ecosystem. This position lies at the intersection of high-performance database engineering and developer experience, where you will create tools that empower Data Engineers to exploit ClickHouse's remarkable speed and scalability.Your responsibilities will encompass the entire lifecycle of data framework integrations—from the core database driver that handles billions of records per second to SDKs and connectors that integrate ClickHouse seamlessly into JVM-based applications. This role goes beyond coding; you will be laying the groundwork that thousands of Data Engineers depend on for their most critical data workloads.Your contributions will have a direct impact on how companies manage massive datasets, facilitating real-time analytics platforms that ingest millions of events per second and observability systems that monitor global infrastructure. You will work closely with the open-source community, internal teams, and enterprise users to ensure our JVM integrations set the benchmark for performance, reliability, and user satisfaction.

Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.

At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.

Join Studytube as a Backend Engineer in Amsterdam and play a pivotal role in empowering individuals to shape their futures! We are in search of a talented backend engineer to develop and enhance integrations for our clients, working collaboratively with the Integrations team based in Amsterdam.Key ResponsibilitiesAs a Backend Engineer, you will serve as a vital link between Studytube and our clients, facilitating integrations between our platform and their HR systems. A recent challenge involved creating a new password flow for clients without email access, such as blue-collar workers, showcasing the innovative solutions you'll bring to the table. Your creativity is encouraged as you tackle unique integration challenges based on each client's requirements.In this role, your primary responsibilities will include:Developing integrations with external systems.Managing large volumes of historical data to onboard clients effectively.Designing, developing, and maintaining integrations focused on identity management.Continuously enhancing the existing platform with a focus on quality and efficiency.Collaborating closely with fellow engineers, product teams, and customer-facing staff.

At OMRT, we are at the forefront of revolutionizing the real estate industry's approach to technology. Our mission transitions from project-based engagements to profound, long-lasting partnerships that fundamentally change how our clients leverage tech solutions. As our inaugural Customer Success Manager (CSM), you will not just fill a position; you will act as an entrepreneurial leader, collaborating closely with our Founders to define this role. Your primary responsibility will be to serve as a critical connector among our commercial, engineering, product, and tech teams, ensuring our clients achieve their business objectives promptly and effectively. If you possess a bold spirit, a touch of rebelliousness, and a desire to set new benchmarks in the industry, we invite you to lead our expansion efforts.Key ResponsibilitiesIdentify and persuade clients to initiate comprehensive implementations with OMRT.Perform in-depth client evaluations and develop detailed implementation strategies.Co-manage operational structures to ensure optimal and efficient project delivery.Cultivate and maintain strong client relationships by enhancing satisfaction levels, ensuring sustained value, and keeping OMRT top-of-mind.Pursue continuous enhancements and explore new avenues, including parametric design initiatives and software integrations.Drive growth by boosting client revenues across various platforms while ensuring long-term client retention.Lead and facilitate multidisciplinary teams within a matrix environment for commercial and operational synergy.

At Commify, we are more than just a company; we are a globally interconnected team of innovators dedicated to our mission. As a leader in the Communication Platform as a Service (CPaaS) sector, we boast 25 years of pioneering experience, facilitating over 5 billion customer interactions annually. Our innovative solutions empower businesses worldwide to engage with their audiences through advanced channels such as SMS, RCS, and intricate mobile journeys.Our culture is our greatest asset. With operations spanning the UK, EMEA, the USA, and Australia, we have cultivated a genuinely diverse and connected environment, consistently earning a culture score of 4 out of 5 in our employee engagement surveys. Join our dynamic team where your unique experiences contribute to a significant global impact every day.We are on the lookout for talented individuals to help us expand our global reach, ensuring that every team member feels a sense of belonging and purpose as we collectively shape the digital future.About The Role:Our Netherlands hub, Spryng, is seeking a Customer Success Intern. This role is ideal for someone eager to gain practical experience in an international company that prioritizes customer satisfaction. We are looking for a motivated individual who is ready to make a meaningful impact in customer support and marketing. You should be comfortable making mistakes, as we believe that’s how real learning occurs! If you are tech-savvy or willing to learn, and are prepared to bring positive energy to our passionate Customer Experience (CEX) team, we would love to have you on board to elevate our Customer Support & Experience to new heights.If you are enthusiastic about personal growth and contributing to maintaining our exceptional customer experience ratings, we would be thrilled to welcome you!

Seeking a new adventure? You’ve found the perfect opportunity.Join our dynamic Amsterdam-based team, comprised of over 90 talented individuals from more than 25 nationalities! We are a diverse group of "Citizens of The World" who share a passion for travel and possess a wealth of skills. Our common goal? To revolutionize the way people explore the globe.We are achieving this with our innovative travel app designed to plan, track, and relive journeys in an intuitive and beautiful manner.With over 19 million users already on board, we believe this is just the beginning. Our ambitious plans for the future call for more talented and enthusiastic individuals to join us on this exciting journey.Curious to learn more about us? Discover more here.Your mission: Lead Backend Engineer at PolarstepsIf you haven't yet explored our app, take a moment to do so; you'll quickly realize how much we prioritize a seamless, high-quality user experience for every traveler. Our app has received impressive ratings of 4.8 and 4.7 on app stores and has been featured multiple times. Moreover, Google has created this fantastic video about us, and we've been mentioned in two of Apple’s WWDC keynote addresses!While we take pride in our remarkable past, we are even more excited about the future. The impact you can make from your very first day is significant, with every contribution affecting over 19 million users. We truly believe in providing our team members with the autonomy needed to perfect their craft while fostering a practical mindset to prevent over- or under-engineering.The travel industry is experiencing enthusiastic and accelerated growth, bringing both opportunities and challenges, particularly within the intricate, multi-layered travel domain. If you thrive on considering user experience, performance, and scalability, along with the inherent challenges of feature development, you’re in for an exhilarating experience with us.Your daily adventuresHere’s what your day-to-day will look like at Polarsteps.You will:Lead the platform team of Senior Backend and DevOps Engineers, establishing clear technical direction and expectations while maintaining close engagement with the code to identify potential issues.

airapps is looking for a Backend DevOps Engineer based in Amsterdam. This position centers on optimizing backend systems and supporting the integration of development and operations workflows. Role overview As a Backend DevOps Engineer, the main focus is on maintaining and improving infrastructure. The work involves close collaboration with cross-functional teams to streamline deployment processes and help ensure reliable product performance. What you will do Optimize backend systems for stability and efficiency Work with development and operations teams to improve integration Enhance infrastructure and support deployment improvements Contribute to the ongoing success of airapps products

airapps is seeking a Backend Engineer to join the team in Amsterdam. The focus of this role is on developing and maintaining software that powers scalable applications and high-performing systems. The backend work directly supports a seamless experience for users of airapps products. Role overview Build and maintain backend systems that enable airapps products to operate smoothly Contribute to the design and architecture of software solutions built for scale Work to enhance system performance and reliability Requirements Experience developing backend applications Interest in creating scalable and efficient systems Ability to design solutions that support a strong user experience This position is located in Amsterdam.

Wil jij bijdragen aan de revolutie in de afvalwereld?Bij Seenons, een trotse Bcorp, hebben we een heldere missie: een wereld zonder bedrijfsafval. Als een snelgroeiende tech-scaleup zijn we actief in vier landen, met een sterke focus op het verbeteren van de Nederlandse afvalmarkt.Ons innovatieve platform verenigt alle betrokken partijen in de afvalketen voor circulair beheer. We ondersteunen grote organisaties in hun streven om afval te verminderen en waardevolle grondstoffen te behouden, bij te dragen aan een circulaire economie. Voor ons team in Amsterdam zijn we op zoek naar een Customer Success Manager die onze grote klanten helpt bij het verduurzamen van hun afvalbeheer.Wat je kunt verwachten van deze rolJe fungeert als het primaire aanspreekpunt voor onze klanten en begeleidt hen in het optimaliseren en verduurzamen van hun afvalbeheer.Je bent verantwoordelijk voor de onboarding van nieuwe klanten en zorgt voor een zorgvuldige interne afstemming.Regelmatig bezoek je klanten op locatie om hun behoeften te begrijpen en ervoor te zorgen dat verbeteringen, zoals containerherinrichting en duurzame afvaloplossingen, succesvol worden geïmplementeerd.Je helpt klanten om het meeste uit het Seenons-platform te halen en gezamenlijke doelstellingen te bereiken.Met onze dashboards analyseer je de prestaties van klantlocaties en kom je proactief met verbeteringen. Jij identificeert kansen en weet wat er verbeterd kan worden voordat de klant daarom vraagt.Je signaleert mogelijkheden om onze impact bij bestaande klanten te vergroten en breidt onze dienstverlening succesvol uit door middel van upselling.Je bent een sparringpartner voor de klant en biedt deskundig advies over afvalbeheer en verduurzaming.Je bent de ideale kandidaat als jeMinimaal 2 jaar ervaring hebt in een Customer Success of Account Management rol, met ervaring in het beheren van een complexe en diverse klantenportefeuille.De afvalmarkt goed begrijpt, of een sterke ambitie hebt om onze wereld duurzamer te maken.

At Databricks, we are dedicated to empowering data teams to tackle the most challenging problems in the world—ranging from transforming transportation technology to expediting medical innovations. By creating and managing a premier data and AI infrastructure platform, we enable our clients to leverage profound data insights to enhance their operations. Born from engineering expertise and driven by a customer-first approach, we eagerly confront technical challenges, whether it's crafting next-generation UI/UX for data interaction or expanding our services across millions of virtual machines. Our journey has just begun.As an Engineering Manager, you will lead your team in constructing infrastructure and products for the Databricks platform at scale. Our diverse teams are focused on various domains:Managing resource infrastructure that supports extensive big data and machine learning workloads on the Databricks platform in a scalable, secure, and cloud-agnostic manner.Developing reliable, scalable services and client libraries that handle vast amounts of data on the cloud across multiple geographic regions and cloud providers.Creating tools that empower Databricks engineers to operate their services seamlessly across different cloud environments.Building services, products, and infrastructure that lie at the nexus of machine learning and distributed systems.

JetBrains is seeking an AI Lead focused on integrating artificial intelligence into the C++ ecosystem. This role shapes how AI features enhance C++ development tools, directly impacting the way engineers write and maintain code. Key responsibilities Lead initiatives that embed AI capabilities into JetBrains C++ products Collaborate with engineering teams to design and implement AI-driven solutions for software development workflows Help set the direction for AI in C++ tooling at JetBrains Locations This position is open in Amsterdam, Belgrade, Berlin, Limassol, London, Madrid, Munich, Paphos, Prague, remote (Germany), Warsaw, and Yerevan.

Join Databricks, a leader in data and AI, as a Backend Software Engineer. We are dedicated to empowering data teams to tackle the world’s most pressing challenges, from revolutionizing transportation to pioneering medical advancements. Our world-class data and AI infrastructure platform enables customers to leverage deep data insights for business enhancement. Founded by engineers with a customer-centric approach, we embrace every opportunity to address technical challenges, from crafting next-generation UI/UX for data interaction to scaling our services across millions of virtual machines. We are just getting started!As a Backend Software Engineer, you will collaborate with your team to develop infrastructure and products for the Databricks platform at scale.Your Impact:Our backend teams address various challenges across our vital service platforms. You may work on:Complex problems that bridge product and infrastructure, including distributed systems, large-scale service architecture, monitoring, workflow orchestration, and improving developer experience.Delivering reliable and high-performance services and client libraries for managing vast amounts of data on cloud storage solutions like AWS S3 and Azure Blob Store.Building dependable, scalable services using technologies such as Scala, Kubernetes, and data pipelines like Spark and Databricks, which power our pricing infrastructure handling millions of cluster hours daily, while developing features that empower customers to easily monitor and manage platform usage.