Enterprise Customer Success Manager

ProlificHybrid, NYC

Hybrid Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success, account management, or related fields, preferably within a technology or SaaS environment. Exceptional communication skills, with the ability to engage and influence stakeholders at all levels. Strong analytical and problem-solving abilities to assess customer needs and deliver effective solutions. A proactive approach to customer engagement, with a passion for delivering exceptional service. A Bachelor's degree in Business, Marketing, or a related field is preferred.

About the job

Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions.

What You Will Do

Develop and nurture partnerships with enterprise customers, acting as their main point of contact.
Provide strategic advice tailored to each client’s goals and business needs.
Advocate for client interests within Prolific, ensuring their feedback and requirements are heard.
Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support.
Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth.

Location

This is a hybrid position based in New York City. Some in-office presence is expected.

About Prolific

Prolific is a leading company in the tech industry, committed to providing exceptional solutions that empower businesses. We prioritize innovation and customer satisfaction, fostering a collaborative and inclusive workplace where employees can thrive. Join us to be part of a team that values creativity, passion, and a commitment to excellence.

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