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Qualifications
Strong problem-solving skills with a technical background in software support. Experience in customer service or technical support, particularly within enterprise environments. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple priorities in a fast-paced setting. Familiarity with data management and analytics tools is a plus.
About the job
Collibra is seeking an Enterprise Customer Support Engineer to join the team remotely from Australia. The main focus is on supporting enterprise customers and helping them maximize the value of the Collibra platform. The position involves resolving technical challenges, offering practical guidance, and making sure customers have a positive experience.
Key responsibilities
Troubleshoot and resolve complex technical issues for enterprise clients
Collaborate with internal teams to address customer needs and contribute to platform improvements
Communicate solutions and guidance clearly to customers
Uphold a high standard of customer service in every interaction
Location
This is a remote role based in Australia.
About Collibra
Collibra is a leader in the data intelligence space, helping organizations maximize the value of their data. Our innovative solutions empower businesses to create a data-driven culture, ensuring data transparency, compliance, and trust. Join us in shaping the future of data management.
openspace is looking for a Customer Support Representative based in Australia. This position acts as the first contact for customers, helping them navigate services, answer questions, and solve issues to create a smooth experience. Key responsibilities Reply to customer inquiries through various channels Provide clear and accurate information about openspace…
About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With a customer base exceeding 3,000 and an annual recurring revenue (ARR) growth of over 250% year-on-year, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our remarkable growth trajectory was highlighted by a recent $400M Series D funding round. In the past three months, major clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their current engagements. These organizations join a distinguished roster of AI innovators and global brands, including Meta, Cursor, Sony, and Tesla.Join us in our mission to revolutionize data utilization in businesses. Be part of our exciting journey!Note: This is a remote position, but candidates must reside in Australia.We are currently expanding our support team at ClickHouse, dedicated to providing exceptional service to our global clientele. We are on the lookout for a Technical Support Engineer to join our international Support Engineering team. We seek an individual eager to tackle a diverse range of tasks for our customers primarily in the APJ region, with responsibilities extending across APAC and EMEA. This role involves direct interaction with customers through chat, calls, Slack messages, and video meetings. You will manage an array of tasks, from triaging support tickets to engaging in user community support, assisting with both pre- and post-sales activities, collaborating with our Go-To-Market team on technical aspects of proofs of concept (POCs), and recommending enhancements for our support processes at ClickHouse. This is a fantastic opportunity for someone ready to get hands-on and help us deliver outstanding customer support to our rapidly growing user base.Key Responsibilities:Providing support and guidance to ClickHouse users, customers, and prospects through cases, chat, Slack, community interactions, and meetings.Developing solutions based on ClickHouse Cloud and open-source offerings, which can be shared with users, community members, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Collaborating closely with our global Support Services, Engineering, Go-To-Market, and Product Management teams to help define user and customer requirements.Mentoring, training, and sharing your expertise with colleagues, users, and customers.And of course:You will ensure the delivery of exceptional customer service as the first point of contact for technical support.
Greetings! I'm Laura, the Support Manager at Ashby, and I’m thrilled to announce that we are on the lookout for a passionate Product Support Specialist to join our team in the APAC region, specifically in Australia .In recent years, we have assembled a team of Ashby experts dedicated to providing exceptional customer service through meticulous attention to detail, extensive product knowledge, and prompt, considerate support. By becoming part of our team, you will play a vital role in delivering this outstanding experience.In this position, you will interact with customers daily. Given the broad and intricate nature of Ashby’s product, you will be involved in everything from troubleshooting sophisticated integrations to assisting customers in navigating detailed workflows and best practices.Additionally, you will have opportunities to engage in projects that enhance our operations. Previous initiatives undertaken by our team include:Assimilating and summarizing highly technical information from our Engineering Team to develop enablement resources for the technical advancement of the broader Support Team.Creating workflow automation processes that foster improved team collaboration and efficiency.Our company values ownership, principled thinking over mere experience, and effective communication. These values guide our work and will be explored further during the interview process.
Attio builds a CRM for teams aiming to understand customers deeply and automate their workflows. Backed by $116M in funding from investors such as GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A, the company is focused on helping organizations shape their go-to-market strategies with precision. Role Overview The Technical Support Specialist will be the first Attio team member based in Australia, supporting customers across the APAC region. This is a hands-on position for someone who enjoys solving technical problems and cares about delivering clear, thoughtful support. Attio’s Support team has maintained a 98% CSAT average over the past six months, reflecting the company’s commitment to a high-quality customer experience at every stage. What You Will Do Troubleshoot technical issues for Attio customers, guiding them through solutions and ensuring they feel supported. Share product best practices to help users unlock the full value of Attio. Represent the customer’s perspective internally, advocating for their needs across teams. Maintain high standards for clarity, care, and quality in every interaction. Work autonomously as the company’s first hire in the region, helping to establish Attio’s presence in Australia. Who Thrives Here Problem solvers who enjoy digging into details and transforming complex issues into smooth experiences. Individuals who take pride in craftsmanship and hold themselves to high standards. Self-starters comfortable with autonomy, ownership, and some ambiguity. People who care about delighting users and setting new standards for B2B SaaS support. Location This role is based in Australia and supports Attio’s expansion in the APAC region.
Full-time|On-site|Modbury, South Australia, Australia
Why Choose Datacom?At Datacom, we are committed to enhancing the lives of individuals and communities across Australia and New Zealand. Our mission is to empower our clients to leverage technology for innovation and growth, ensuring that Australians have access to essential support when they need it most.We pride ourselves on fostering a diverse and inclusive workforce. When you become a part of our team, you’re embarking on a career with limitless potential in Customer Operations, IT, and more. Our dynamic and agile culture, coupled with our supportive teams, ensures you are valued and recognized from the very first day. About the PositionWe are excited to announce openings for full-time Customer Service Representatives within our Federal Government support team based in Modbury. As the first point of contact for our customers, you will provide friendly and professional assistance, helping them navigate challenges, access vital services, and achieve optimal outcomes.Each customer interaction is unique. Your empathy, active listening skills, and problem-solving abilities will enable you to deliver exceptional experiences that truly make a difference.Whether you come from a background in healthcare, customer service, hospitality, retail, or call centers, or if you are new to the industry, we offer comprehensive training, resources, and ongoing leadership support to ensure your success. Key ResponsibilitiesRespond to inbound customer inquiries via phone, email, and other communication channels.Quickly establish rapport while delivering accurate and timely information.Identify and resolve customer issues by adhering to established procedures and guidelines.Achieve Key Performance Indicators (KPIs) related to customer satisfaction and service quality. Candidate RequirementsExcellent verbal and written communication skills.Strong attention to detail and ability to work accurately under pressure.A collaborative team player who fosters a positive environment.Empathy and patience, particularly in assisting individuals in difficult situations.Proficiency in navigating various computer systems (minimum typing speed of 20 WPM).Must be an Australian Citizen and able to obtain and maintain a Security Clearance.Prior experience in customer service or contact centers is highly regarded but not mandatory—we welcome transferable skills and will provide the necessary training to ensure your success. Operating HoursThis role requires full-time availability with rostered shifts from Monday to Friday between 7:00 am and 7:30 pm, offering flexibility to accommodate your personal commitments. BenefitsExceptional career development opportunities through Datacom Academy.Fully funded Cert III in Information Technology.Supportive work environment that values diversity and inclusion.
Role overview LivePerson, Inc. is seeking a Customer Success Manager based in Australia. The position centers on building lasting client relationships and guiding customers as they adopt and expand their use of LivePerson’s solutions. The main objective is to help clients achieve value from the products and maintain their satisfaction over time. What you will do Support new clients during onboarding, ensuring a smooth start with LivePerson’s offerings Develop and maintain strong connections with existing customers Collaborate with teams across the company to address client needs and deliver reliable service Assist clients in using LivePerson’s solutions to reach their business objectives and drive growth Collaboration This role involves working closely with colleagues from various departments to provide comprehensive support and make sure clients have the resources needed for success.
About SecurityScorecard: SecurityScorecard stands as the preeminent global authority in cybersecurity ratings, assessing over 12 million companies across 64 countries. Established in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh, and bolstered by leading investors, our innovative rating technology is employed by more than 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting. Our mission is to enhance organizational resilience by simplifying the identification and remediation of cybersecurity vulnerabilities throughout their digital landscape. Located in New York City, SecurityScorecard has garnered accolades from Inc Magazine as a "Best Workplace," recognition from Crain’s NY as a "Best Places to Work in NYC," and has been highlighted as one of the 10 hottest SaaS startups in New York for two consecutive years. In 2023, we earned a spot on Fast Company’s annual list of the World’s Most Innovative Companies and were recognized by Achievers as one of the 50 Most Engaged Workplaces for our commitment to employee engagement. We take pride in our partnerships with elite investors like Silver Lake Waterman, Moody’s, Sequoia Capital, GV, and Riverwood Capital. About The Role: As a crucial member of our pre-sales team, the Business Development Representative (BDR) acts as the initial point of contact for potential customers. This role focuses on arranging introductions with our ideal clientele and reports directly to the regional Business Development Manager, collaborating closely with Field Sales Representatives (FSRs). In your capacity as a BDR at SecurityScorecard, you will join a highly motivated and accomplished Global Business Development team dedicated to protecting some of the largest organizations globally. Your efforts will be pivotal in driving strategic prospecting, engaging with targeted Account-Based Marketing (ABM) initiatives, and producing compelling content that equips the BDR team with essential resources to excel in engaging prospective customers, while also innovating ways to enhance pipeline conversion. We seek individuals who are enthusiastic about taking ownership of their "business" within their assigned territory. If you are eager to identify the ideal buyer, ...
Join Mable as a Customer Support Specialist, where you will play a crucial role in enhancing the user experience across our innovative healthtech platform. You will support individuals with disabilities and older Australians, empowering them to connect with independent support workers on their own terms.As part of a vibrant and dedicated team, your mission will be to drive customer engagement, foster trust, and convert users into loyal advocates. You will be trained to address a variety of user needs, ensuring every interaction is meaningful and contributes to our goal of creating lasting, positive change in the care and support sector.
Collibra is seeking an Enterprise Customer Support Engineer to join the team remotely from Australia. The main focus is on supporting enterprise customers and helping them maximize the value of the Collibra platform. The position involves resolving technical challenges, offering practical guidance, and making sure customers have a positive experience. Key responsibilities Troubleshoot and resolve complex technical issues for enterprise clients Collaborate with internal teams to address customer needs and contribute to platform improvements Communicate solutions and guidance clearly to customers Uphold a high standard of customer service in every interaction Location This is a remote role based in Australia.
Reports to: Sales Development Manager Location: Fully Remote within Australia About Us: At Huntress, we are a fully remote team of dedicated cybersecurity professionals committed to dismantling the barriers to effective cybersecurity. Our mission encompasses developing innovative security solutions, actively pursuing cyber threats, and making a positive impact on our community. We strive to redefine the cybersecurity landscape by providing accessible, enterprise-grade security solutions. Founded by former NSA cyber operators in 2015, Huntress is dedicated to securing all businesses—not just the elite few—by delivering fully-owned, managed cybersecurity products at competitive SaaS pricing. Our unique approach, known as the One Team advantage, ensures our technology is closely integrated with our industry-leading Security Operations Center (SOC) services. We currently protect over 4 million endpoints and 7 million identities globally, empowering under-resourced IT teams with effective protection that matches their hard work. As long as cybercriminals persist, Huntress will continue its relentless pursuit. Your Role: Huntress is seeking a proactive Sales Development Representative to join our exceptional team in Australia. In this role, you will play a crucial part in expanding our market presence by engaging with new and already qualified accounts. Your primary responsibilities will involve identifying potential new clients and facilitating meetings for our Account Executive sales team through both proactive outreach and responding to inbound inquiries. Additionally, you will communicate our value proposition and address any questions promptly. At Huntress, we view sales as an educational opportunity for our partners, showcasing the value we provide. Our SDRs are essential in generating and qualifying leads, conducting outreach, and following up with prospects. Key Responsibilities: Create new business opportunities by leveraging a combination of outbound and inbound leads to foster Huntress' growth in Australia. Engage Managed Service Providers (MSPs) through various communication channels to comprehend their challenges and identify solutions. Take the initiative to enhance team processes and improve training, technology use, and other operational aspects. Collaborate with sales management to develop targeted lists, calling strategies, and messaging to drive new business opportunities. Conduct a high volume of calls and activities to secure qualified meetings.
Join Recorded Future, the world's most advanced and largest intelligence company, boasting a team of over 1,000 experts and serving more than 1,900 clients globally!As a key member of the APJ sales team, you will take on the role of Senior Business Development Representative (BDR), acting as a vital driver for revenue growth within targeted accounts. Through thorough research, strategic outreach, relationship cultivation, and consultative discovery, you will create high-quality opportunities and build a robust pipeline for our Account Directors operating in the Australia & New Zealand (ANZ) region.We are in search of a driven self-starter with a fervent interest in cybersecurity, eager to learn and evolve into a top-tier technology Account Director.By mastering Threat Intelligence, you will acquire skills to analyze geopolitical shifts, state-sponsored tactics, and dark web trends, empowering you to confidently engage with CISOs, CIOs, and IT decision-makers in the region. This role is not merely a job; it is a pathway to education and a career in a rapidly expanding and critical sector of the global economy, anticipated to double in size by 2030.Responsibilities:Prospecting & Qualifying: Identify, research, and engage C-suite and VP-level prospects across targeted accounts.Outbound Excellence: Execute multi-channel outreach efforts (phone, email, LinkedIn, video) to connect with prospects and generate new sales opportunities, consistently achieving and surpassing monthly qualified meeting targets.Account Mapping: Collaborate with Account Directors to develop in-depth account intelligence, including organizational charts, current technology stacks, pain points, and buying committees.Inbound Excellence: Promptly follow up on leads generated from marketing initiatives such as events and webinars.Discovery: Conduct initial discovery calls to identify pain points and demonstrate how Recorded Future can add value, securing next steps.Sales Methodologies: Learn and implement Recorded Future's effective sales methodologies and processes.Collaboration: Work closely with Enterprise Account Directors, Marketing, and cross-functional teams to develop tailored outreach campaigns.Continuous Improvement: Utilize coaching and feedback to enhance sales skills.
About Us Orkes is a pioneering platform designed for developers to create robust, distributed event-driven applications. Leveraging the well-known open-source orchestration engine Conductor, Orkes empowers developers to expedite their go-to-market strategies by scaling applications to manage billions of workflows, all while alleviating concerns about failures, scalability, and execution visibility. As a Business Development Representative, your goal is to secure initial meetings and demonstrations for our sales team. You will be instrumental in meeting our ambitious customer acquisition and revenue growth targets. By following up on both cold and warm leads, you will work to boost sales by engaging new contacts through telephone, email, and chat. We seek an individual who excels at building trust and delivering value to potential customers. In our dynamic start-up environment, adaptability, self-motivation, and the ability to thrive under pressure are essential. Your Daily Responsibilities at Orkes: Generate qualified sales demos and meetings. Engage with inbound leads through personalized outreach via email, LinkedIn, and calls. Identify opportunities with target accounts through cold outreach in collaboration with the marketing team and ABM strategies. Participate in online discussions on platforms like LinkedIn with interested individuals and relevant topics. Conduct research on both inbound and outbound prospects. Work in tandem with the sales team to advance target accounts. Develop a deep understanding of our product and target audiences. Maintain accurate CRM records for leads throughout the sales funnel. Qualities for Success: Proven experience in sales development or inside sales with a consistent track record of exceeding weekly and monthly targets. Highly self-motivated and passionate about outbound prospecting, with a focus on understanding and addressing customer pain points. Strong coaching and mentoring abilities to inspire and develop a high-performing team. Excellent communication and interpersonal skills, capable of building rapport with prospects and internal stakeholders. Solid understanding of outbound sales strategies.
About Filigran Filigran launched in October 2022 with a focus on proactive cyber threat management. The company builds open-source tools that help organizations spot security vulnerabilities and anticipate threats. Today, over 6,000 public and private organizations worldwide rely on Filigran’s solutions. Role Overview: Senior Customer Success Manager (Australia, Remote) The Senior Customer Success Manager will join the Customer Success Team to support clients throughout Australia. This remote role centers on strengthening customer satisfaction and guiding organizations as they use Filigran’s products. The position works closely with support, engineering, and product teams to ensure technical solutions meet business needs. Acting as a trusted advisor, the Senior Customer Success Manager helps customers achieve their goals with Filigran. Main Responsibilities Oversee the full customer lifecycle, including onboarding, adoption, training, and renewals. Build and maintain strong relationships with customers in the Australian market. Work with the Sales team to identify and pursue upsell and cross-sell opportunities. Coordinate with internal teams to resolve customer issues quickly and effectively. Collaborate with Customer Support Engineers to provide clear communication and timely responses to support tickets. Collect and share customer feedback to help improve products and services. Track success metrics and use data to inform customer engagement strategies. Collaboration and Reporting Report directly to the Head of Customer Success, based in the United States. Work closely with Customer Support Engineers, Sales, Product, and Engineering teams. Partner with regional teams to support a diverse range of customers. Engage across departments to maintain high customer satisfaction and retention. What We Look For At least 3 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology. Demonstrated ability to build customer relationships and drive positive outcomes.
CXG is on an exciting growth trajectory, and we are eager to welcome a Freelance Customer Experience Trainer to our team in Australia. If you have a passion for training and a wealth of experience working with frontline retail teams in the beauty, luxury watch, and fine jewellery industries, we want to hear from you!About UsSince our inception in 2006, CXG has evolved from a small startup to a globally recognized consultancy specializing in enhancing customer experiences. We proudly collaborate with over 200 of the world’s leading premium and luxury brands, operating from 12 offices across four continents and serving clients in 70 countries. Our diverse team of over 160 professionals is dedicated to bringing brand promises to life by elevating customer experiences.Your RoleAs a CX Trainer, you will thrive in a dynamic and collaborative atmosphere, empowering our luxury clients to create unforgettable retail experiences through impactful training.Key Responsibilities: Assess client learning requirements and customize training to maximize effectiveness and relevance. Work closely with Project Managers to establish training objectives, timelines, and formats. Facilitate engaging in-person and online training sessions, including workshops, coaching, and retail programs. Develop interactive training environments using storytelling, gamification, and real-life scenarios. Guide frontline staff in service behaviors, mindset, emotional intelligence, and luxury selling techniques. Tailor training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance. Provide constructive feedback and support after training sessions to reinforce learning. What You Bring to the Table Demonstrated hands-on training experience in the luxury beauty, fine jewellery, or watchmaking sectors. At least 5+ years of expertise in service excellence, client experience (CX), or learning & development. Proficient in designing and delivering both classroom and online training, as well as on-floor coaching and experiential workshops. Knowledgeable in areas such as coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling. Proven track record of developing or localizing training materials to suit cultural and regional contexts. Exceptional communication skills in English; proficiency in additional languages is a plus. Strong content creation abilities (e.g., PowerPoint, digital learning tools) are highly advantageous. If you are a dedicated trainer with extensive knowledge of luxury retail and a passion for fostering exceptional customer experiences, we encourage you to apply!
Full-time|$61K/yr - $71K/yr|Remote|Remote - Melbourne, Australia
Join Remote: Pioneering the Future of Global EmploymentAt Remote, we are addressing one of the most pressing challenges for modern organizations: navigating global employment compliantly and efficiently. Our mission is to empower businesses of all sizes to seamlessly recruit, pay, and manage international teams. With a strong emphasis on innovation and a forward-thinking work culture, our dedicated team collaborates asynchronously across six continents (Antarctica is the last frontier!). All of our roles are fully remote, allowing us to harness diverse talents worldwide.Innovation is a cornerstone of our values, and we integrate Automation and AI capabilities into every role. We invite every member of the Remote family to share their unique talents, experiences, and cultural backgrounds to help us develop a world-class HR platform. If you possess energy, curiosity, motivation, and ambition, we welcome you to join our mission and shape the future of work! Apply now to make a difference.Your ImpactAs an essential part of our Sales team, you will help prospective and existing customers fully leverage our Global HR Platform. You will address incoming inquiries and guide customers on how to maximize Remote's comprehensive suite of products to meet their employment needs. Upholding our value of Transparency, we offer a fair price guarantee. This is an exciting opportunity to join Remote as an Outbound Sales Development Representative and make a significant impact in the global employment landscape.
Bitwarden stands as the premier leader in identity security, offering trusted solutions to millions globally. We empower enterprises, developers, and individuals to effectively manage and share sensitive information securely, regardless of their location. Our platform seamlessly enhances security across devices through innovative password management, secrets management, and advanced passwordless and passkey solutions. Headquartered in Santa Barbara, California, we invite you to discover more at bitwarden.com.At Bitwarden, we deeply value our users and strive to provide them with an exceptional experience while navigating their sensitive information online. The Customer Engagement team is dedicated to ensuring customer satisfaction and success with our products and services. As a representative of Bitwarden’s core values, your primary responsibility will be to foster user adoption, enhance customer success, and drive growth by identifying user needs and advocating for positive outcomes.This position is fully remote, and we are specifically seeking candidates located in Australia or New Zealand. Since Bitwarden does not have a business entity in ANZ, this role will be filled as a full-time contractor.
Join Nick Scali, a leading furniture retailer, as a Senior Customer Service Representative in Wetherill Park. In this pivotal role, you will ensure customer satisfaction through effective communication and problem-solving skills. Collaborate with a dynamic team to enhance the customer experience and support our sales initiatives.
Join HomeMade, a leading aged care provider under the Attain Healthtech Group, dedicated to transforming lives through personalized care and innovative technology.Our mission is clear: to foster lasting, positive change in the care and support sector, enhancing the lives of older individuals and empowering them to maintain control over their services.As part of the HomeMade team, you will play a pivotal role in enabling older adults to lead independent, fulfilling lives in the comfort of their own homes. Our advanced platform empowers clients to tailor support plans that meet their unique needs, ensuring optimal use of their resources.In this Customer Support Specialist role, you will be instrumental in delivering a warm, high-quality service experience as clients navigate the HomeMade journey. Reporting directly to the Service & Support Manager, you will closely collaborate with Support Partners to ensure our customers receive the assistance they deserve.We value flexibility in our operations, thus you will be expected to work between Monday to Friday, from 7:00 AM to 7:00 PM, totaling 38 hours per week within these hours.
Role Overview KPMG Australia is looking for a Senior Support Consultant to join the Product & Customer Enablement team in Sydney. This position focuses on improving customer satisfaction and product performance. The role involves close collaboration with teams across the business to deliver effective support solutions and help clients reach their goals. What You Will Do Work with cross-functional teams to resolve customer issues and improve support processes Contribute to product enhancements by sharing insights from customer interactions Support client enablement efforts, helping customers make the most of KPMG products Take part in strategies to boost customer engagement and satisfaction
Join our dynamic sales team as an Outbound Sales Development Representative, where you will drive engagement with prospective clients and enable them to unlock the full potential of Remote's Global HR Platform. In this role, you will be pivotal in responding to inquiries and providing insights into how our innovative solutions can meet their unique employment needs. As a part of a forward-thinking organization, you will contribute to shaping the future of work while embodying our core value of transparency through our fair pricing guarantee.
