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Experience Level
Entry Level
Qualifications
Your RoleAs a Full Stack Engineer on our Enterprise team, you will be instrumental in developing and enhancing new features across the Roboflow product suite. We are looking for versatile technical generalists who are comfortable exploring new stacks or toolchains as needed. Proficiency in JavaScript and Node.js is essential, as these form the core of our existing codebase. You will also play a key role in supporting and refining our enterprise Jetson inference pipeline, so a solid understanding of Linux is highly desirable. You will engage closely with our Enterprise customers to understand their unique needs and help them maximize their success with Roboflow. Expect to frequently be on-site, collaborating with clients to drive their projects forward.
About the job
About Us
At Roboflow, our mission is to revolutionize how we perceive and interact with the world through programmable vision. As pioneers in artificial intelligence, we provide developers with the tools and resources to create and implement computer vision models effortlessly.
With over 1 million developers, including teams from half of the Fortune 100, leveraging Roboflow's open-source and hosted tools, we are at the forefront of innovation. Our applications range from accelerating cancer research by counting cells to enhancing safety on construction sites, and much more.
Supported by esteemed investors such as Y Combinator, Google Ventures, and Craft Ventures, we have raised over $63 million to continue our mission.
Our team, 'Roboflowers,' embodies a culture of curiosity, accountability, and a proactive approach to technology. We prioritize hands-on experience and collaboration, thriving in a high-autonomy environment where every team member acts like a founder.
About Roboflow, Inc.
Roboflow is a leading provider of computer vision tools and resources, committed to making the world programmable through artificial intelligence. Our innovative solutions empower developers across industries to harness the power of machine learning, driving advancements in various fields such as healthcare, construction, and environmental conservation.
Who We AreAt Roboflow, our mission is to revolutionize programming by making the world programmable through artificial intelligence. We believe that sight is a fundamental way we understand our surroundings, and we are poised to transform how software interacts with the world.Our innovative tools, vibrant community, and extensive resources empower developers to create and utilize computer vision models effortlessly. With over 1 million developers, including those from half of the Fortune 100, leveraging Roboflow's open-source and hosted machine learning tools, we are driving impactful advancements—from accelerating cancer research by counting cells to enhancing construction site safety and preserving coral reefs.Supported by esteemed customers and investors, we have raised over $63 million from notable backers such as Y Combinator, Google Ventures, and Craft Ventures.Our team members, known as Roboflowers, are passionate creators who embrace ownership, accountability, and proactive problem-solving. We thrive in an environment that encourages curiosity and hands-on engagement with new technologies, often showcasing our work rather than merely discussing it. Many of us embody a founder’s mindset and flourish within our high-autonomy culture.Who You AreYou may be a seasoned support professional or a developer with a preference for hands-on problem-solving. Whether you are part of a technical field organization or seeking a solid foundation in support, you understand the importance of providing clear answers to inquiries. When faced with uncertainty, you actively seek solutions and share your findings with others to foster teamwork.You thrive on variety, guided by process, focused under pressure, and energized by collaboration. As a vital member of our team, you will ensure reliable execution of support deliverables while continuously seeking ways to enhance our support environment. No question is too challenging to ask.Your empathy for customer needs, particularly in remote interactions, enables you to contribute positively to team dynamics and enhance the overall customer experience.Many Roboflowers have used our tools before joining, and one of the best ways to distinguish yourself is to showcase a project you built using Roboflow or contribute to our open-source initiatives.We are looking for Support Engineers who can instill confidence in our customers, ensuring they utilize our solutions optimally. Your insights will shape the future of the support function and Roboflow as a whole.
Who We AreAt Roboflow, we are on a mission to transform the world into a programmable landscape. By harnessing the power of sight, we aim to revolutionize the way software operates and interacts with artificial intelligence.We are dedicated to creating the essential tools, communities, and resources that empower developers to simplify the process of building and utilizing computer vision models. With a user base exceeding 1 million developers, including those from half of the Fortune 100, Roboflow's machine learning open source and hosted tools are making significant strides in various fields, from accelerating cancer research to enhancing construction site safety, and beyond.Backed by prominent investors and customers, we have successfully raised over $63 million from leading firms such as Y Combinator, Google Ventures, and Craft Ventures.We are seeking a Senior Security Engineer who perceives security as an engineering challenge rather than a mere compliance task. As a member of our Infrastructure Team, you will take ownership of security protocols across our entire technological stack, from low-level GKE configurations to high-level application logic.In our dynamic startup environment of approximately 100 employees, we believe that chaos represents opportunity. Your role will not involve merely managing compliance spreadsheets or liaising with IT; instead, you will be responsible for developing the tooling, automation, and architecture that minimizes the risk of critical errors as we strive to increase our operational velocity.
Role OverviewRoboflow is seeking a dynamic Go-To-Market (GTM) Engineer to enhance and support our go-to-market systems. This role reports directly to the Head of Revenue Operations and is pivotal in collaborating with business operations, the sales team, and key stakeholders throughout the organization. As a hands-on, execution-oriented position, you will implement, customize, and scale our Salesforce platform and related GTM tech stack, including tools like Outreach, ZoomInfo, and Clay. You will also be responsible for developing custom tools and AI-driven workflows where off-the-shelf solutions may not meet our needs.While you won't solely own the Salesforce architecture, your contributions will be crucial in building effective systems and creating bespoke solutions that address specific gaps.What You’ll DoExpand Salesforce functionality under the guidance of the Business Infrastructure team (Apex, LWC, Flows, custom objects).Implement GTM workflows, automation, and data models within Salesforce and associated tools.Support custom forecasting logic, pipeline inspection views, and advanced reporting beyond standard Salesforce offerings.Create lightweight internal tools and custom views to assist Sales, Revenue Operations, and leadership teams.Enhance integrations between Salesforce and other GTM tools (sales tech stack like Outreach, marketing enrichment with Clay, and product usage data).Contribute to the design and deployment of AI- and LLM-powered GTM workflows (e.g., deal scoring, risk detection, activity summarization).Ensure the reliability, performance, and data quality of GTM systems are maintained and improved.Collaborate closely with Revenue Operations, Sales Operations, and Engineering to translate requirements into effective solutions.What We’re Looking For5+ years of experience with Salesforce in a development or technical administration role.5+ years of experience supporting Sales, Revenue Operations, or GTM teams.Proficient in Apex, Lightning Web Components, and Salesforce APIs.Experience in testing and deploying solutions, ideally using source tracking and the Salesforce Metadata API.Experience with automation, custom objects, and complex business logic implementation.Strong understanding of GTM concepts.
Full-time|$165K/yr - $165K/yr|Remote|NY, SF or Remote
About UsAt Roboflow, we are on a mission to revolutionize the way the world interacts with technology. By harnessing the power of artificial intelligence, we aim to empower developers to build and utilize computer vision models effortlessly. Our platform is trusted by over a million developers, including teams at half of the Fortune 100 companies, who leverage our open-source and hosted machine learning tools.Our innovations have a real-world impact, from accelerating cancer research to enhancing construction safety, and much more.Backed by prestigious investors like Y Combinator and Google Ventures, we are committed to fostering a culture of innovation, ownership, and hands-on engagement with technology. Our team thrives in a flexible environment where initiative and curiosity are valued.
Full-time|$150K/yr - $200K/yr|Remote|NY, SF or Remote
About UsAt Roboflow, our vision is to empower every individual to make the world programmable. Our understanding of the world is increasingly visual, and we aim to translate this into the software we create.We are dedicated to developing the essential tools, community, and resources necessary for harnessing artificial intelligence. Roboflow streamlines the process of creating and deploying computer vision models. Currently, more than a million developers, including teams from half of the Fortune 100 companies, rely on Roboflow’s open-source machine learning tools and hosted services. Our contributions include counting cells to expedite cancer research, enhancing safety on construction sites, digitizing floor plans, preserving coral reefs, guiding drone operations, and much more.Supported by distinguished customers and investors, we have secured over $63 million in funding from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, and other prominent investors in the software sector.Our team at Roboflow is composed of passionate builders who embrace ownership, accountability, and a proactive approach. We are inquisitive, hands-on with technology, and prefer demonstrating our work over mere discussion. Many of us possess a founder's mentality and flourish in a high-autonomy environment.
Full-time|$150K/yr - $200K/yr|Remote|NY, SF or Remote
About UsAt Roboflow, we are on a mission to revolutionize the way the world interacts with software through programming. We believe that sight is a fundamental aspect of understanding our environment, and we aim to extend that understanding to the software we use.We are developing innovative tools, a vibrant community, and essential resources that empower individuals to leverage artificial intelligence for making the world programmable. Our platform simplifies the process of building and utilizing computer vision models. Today, over 1 million developers, including teams from half of the Fortune 100, rely on Roboflow's machine learning tools—both open-source and hosted. Our technology aids in diverse applications, from accelerating cancer research to enhancing construction site safety, digitizing floor plans, and preserving coral reef populations, among others.Backed by prominent investors including Y Combinator, Google Ventures, and Craft Ventures, we have raised over $63 million to fuel our growth and innovation.Our team, known as Roboflowers, comprises passionate builders who cherish ownership, accountability, and a proactive approach. We are curious, hands-on with emerging technologies, and prefer demonstrating our work rather than merely discussing it. With many holding a founder mindset, we thrive in an environment that fosters high autonomy.Your Role:As a Solutions Architect, you will collaborate closely with our sales team, engaging prospects, qualifying opportunities, and designing cutting-edge edge-based computer vision solutions. As the primary technical resource during the pre-sales phase, you will identify client needs, define technical specifications, and craft compelling, scalable solutions utilizing our advanced computer vision platform.
About UsAt Roboflow, our vision is to revolutionize how we interact with the world by making it programmable. We believe that sight is a fundamental way we comprehend our environment, and we're committed to extending this capability into the software we develop.We are dedicated to building the essential tools, community, and resources required to empower users in deploying artificial intelligence effectively. Roboflow streamlines the process of creating and utilizing computer vision models, facilitating over 1 million developers—including teams from half of the Fortune 100—to harness machine learning through our open-source and hosted solutions. Our applications range from accelerating cancer research and enhancing construction site safety to digitizing floor plans and preserving coral reefs. Our innovation continues to push boundaries, including guiding drone flights and much more.With robust support from our clients and investors, we've successfully raised over $63 million from prominent backers including Y Combinator, Google Ventures, Craft Ventures, and notable figures like Sam Altman and Lachy Groom.Our team at Roboflow consists of passionate builders who thrive on ownership, accountability, and a proactive approach. We foster a culture of curiosity and hands-on engagement with new technologies, where showing results takes precedence over mere discussions. Many of our team members possess a founder mindset, thriving in our high-autonomy environment.
About UsAt Roboflow, our mission is to redefine programmability in the world, making it accessible through artificial intelligence. We believe that sight is a pivotal aspect of understanding our surroundings, and we are committed to embedding this capability into the software we create.We are developing a suite of tools, fostering a vibrant community, and providing essential resources to enable the seamless integration of computer vision into workflows. Our platform simplifies the process of building and utilizing computer vision models, and today, over 1 million developers, including teams from half of the Fortune 100, leverage Roboflow’s open-source and hosted machine learning tools to enhance scientific research, optimize industrial processes, ensure safety, modernize logistics, and unlock new automation opportunities.Our team, known as Roboflowers, comprises passionate builders who embrace ownership, accountability, and a proactive approach to challenges. We thrive in a culture of curiosity and innovation, where hands-on engagement with technology is prioritized over mere discussions. Many of us possess a founder’s mindset and flourish in a high-autonomy environment.Your RoleAs a seasoned Customer Success leader, you possess a profound understanding of the intricacies involved in scaling computer vision and machine learning solutions across diverse enterprise and global landscapes. Whether you have served as a Technical Account Manager, Customer Success Manager, Program Manager, or Solutions Architect, your experience in guiding clients through technical transformations and deployment strategies is invaluable.You are skilled at navigating both executive conversations and technical team interactions. Your ability to bring clarity and structure to complex, multi-region deployment scenarios ensures predictable execution. You are adept at interpreting model performance and the operational signals indicative of a healthy machine learning pipeline, helping clients derive business value from technical capabilities.Your energy thrives on variety and collaboration. You take charge of cross-functional initiatives involving Sales, Support, Engineering, and Product teams, forging robust partnerships. You strike a balance between strategic vision and tactical execution, ensuring that both customers and Roboflow remain aligned throughout the adoption journey.Key ResponsibilitiesIn your position as a Senior Customer Success Manager, you will oversee a select group of Roboflow’s most strategic global customers, managing a portfolio of enterprise clients at various stages of onboarding, deployment, and expansion.Your role will involve:Providing consultative support that is technically credible and programmatically robust.Proactively identifying risks and opportunities to ensure customer success and satisfaction.Driving the implementation of computer vision as a core operational capability for our clients.
About UsAt Roboflow, our mission is to empower individuals and organizations to make the world programmable through artificial intelligence. We believe that sight is a fundamental way to understand our surroundings, and we aim to extend this understanding to the software we create and use.We are dedicated to providing the tools, community, and resources necessary for seamless integration of computer vision models. Currently, over 1 million developers, including those from half of the Fortune 100 companies, leverage Roboflow's open-source and hosted machine learning tools. Our applications range from accelerating cancer research through cell counting, enhancing safety at construction sites, digitizing architectural plans, to preserving coral reefs and guiding drone operations.Supported by a robust network of customers and investors, we have raised over $63 million from prominent backers such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom.Our team, known as Roboflowers, consists of passionate builders who value ownership, accountability, and a proactive approach to challenges. We are curious individuals who engage deeply with new technologies, preferring to demonstrate our work rather than simply discuss it. With a founder mindset, we thrive in a high-autonomy environment.Your RoleAs a Technical Support Engineer, you will immerse yourself in a dedicated enterprise customer account, focusing on their specific workflows, edge infrastructure, data pipelines, and operational rhythms. You will build long-lasting, trusted relationships and gain in-depth knowledge of the customer’s environment, representing Roboflow within their organization.Your role will involve both teaching and troubleshooting. You will conduct concise enablement sessions, create customized guides, and develop internal knowledge bases to enhance the customer's computer vision operations.When challenges arise, you will remain calm, structured, and communicative. In quieter times, you will proactively improve processes, gather insights, and strengthen the operational connection between Roboflow and the customer.Your ResponsibilitiesIn your role as the Named Support Engineer, you will:Ensure technical continuity for the customer's computer vision deployment.Develop a comprehensive understanding of their infrastructure, data sources, workflows, and challenges.Act as a trusted advisor, technical guide, and escalation point within the customer’s environment.Lead concise enablement sessions and create tailored documentation to support customer transitions.
Full-time|$165K/yr - $195K/yr|Remote|NY, SF or Remote
About UsAt Roboflow, our mission is to revolutionize how we perceive and interact with the world through programmable vision. As pioneers in artificial intelligence, we provide developers with the tools and resources to create and implement computer vision models effortlessly.With over 1 million developers, including teams from half of the Fortune 100, leveraging Roboflow's open-source and hosted tools, we are at the forefront of innovation. Our applications range from accelerating cancer research by counting cells to enhancing safety on construction sites, and much more.Supported by esteemed investors such as Y Combinator, Google Ventures, and Craft Ventures, we have raised over $63 million to continue our mission.Our team, 'Roboflowers,' embodies a culture of curiosity, accountability, and a proactive approach to technology. We prioritize hands-on experience and collaboration, thriving in a high-autonomy environment where every team member acts like a founder.
About UsAt Roboflow, our mission is to empower developers to make the world programmable through advanced artificial intelligence solutions. We believe that vision is a fundamental way we comprehend our environment, and soon, this understanding will be reflected in the software we utilize.We are dedicated to creating tools, fostering community, and providing resources that simplify the development and deployment of computer vision models. With over 1 million developers, including teams from half of the Fortune 100, leveraging Roboflow's open-source and hosted machine learning tools, we are on a mission to enhance various industries—from accelerating cancer research through cell counting to improving construction site safety, digitizing floor plans, preserving coral reef ecosystems, guiding drone operations, and much more.Our compact team is driven by a culture of collaboration, where we believe that our users' success is our success. One of our team members aptly described us as a company of
About UsAt Roboflow, our mission is to revolutionize the way we interact with the world by making it programmable. We believe that sight is a foundational element of understanding, and our goal is to extend this capability to the software we develop.We are at the forefront of building essential tools, nurturing a vibrant community, and providing invaluable resources to harness the power of artificial intelligence in making the world programmable. Roboflow simplifies the process of creating and deploying computer vision models, currently empowering over a million developers, including those from half of the Fortune 100 companies. Our solutions have been utilized for various applications, from accelerating cancer research to enhancing construction site safety, digitizing floor plans, protecting coral reef ecosystems, navigating drone operations, and much more.Supported by a robust customer base and esteemed investors, we have successfully raised over $63 million from notable backers including Y Combinator, Google Ventures, Craft Ventures, and industry leaders like Sam Altman and Lachy Groom.At Roboflow, we are passionate builders who embrace ownership, accountability, and a proactive approach to problem-solving. Our team is curious, hands-on with emerging technologies, and values delivering tangible results over mere discussions. Many of us possess a founder's mindset and thrive within our high-autonomy culture.Role OverviewTo achieve our ambitious objectives, you will take ownership of deals from inception to completion. Your role will include collaborating with Sales Development Representatives (SDRs) to qualify inbound leads, as well as strategically prospecting target accounts. You will manage multiple deals simultaneously, navigate organizational structures, and alleviate our prospects' challenges by illustrating the potential, value, and impact of computer vision through Roboflow.As part of a small team, you will play a crucial role in shaping our sales processes. This will involve actively identifying successful strategies, creating supporting collateral, and iterating on existing processes. You will enjoy not only driving customer success but also building effective methodologies.
Who We AreAt Roboflow, our mission is to transform the world into a programmable space. We believe that sight is one of the primary ways we comprehend our surroundings, and soon, the software we utilize will reflect this understanding.We are dedicated to creating tools, cultivating a community, and providing resources essential for making the world programmable through artificial intelligence. Roboflow simplifies the process of building and utilizing computer vision models. Currently, over 1 million developers, including teams from half of the Fortune 100, leverage Roboflow's open-source machine learning tools and hosted services. Our applications range from accelerating cancer research by counting cells, enhancing safety on construction sites, digitizing architectural plans, preserving coral reefs, to guiding drone flight, among many others.With the support of outstanding customers and investors, we have successfully raised over $63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, and other prominent software investors.Our team at Roboflow comprises passionate builders who prioritize ownership, accountability, and action-oriented approaches. We are curious, hands-on with innovative technologies, and prefer demonstrating our work to merely discussing it. Many of us possess a founder's mindset and thrive in an environment that offers high autonomy.Your RoleAs a Growth Marketing Specialist, you will be instrumental in developing the machinery that drives our growth engine. You will act at the crossroads of engineering, marketing, and product development, employing AI to enhance our operations and creating scalable systems to reach the next 10 million developers. This role is both high-impact and agency-focused, providing you with the opportunity to establish a world-class growth function.Your Responsibilities Will Include:Develop AI Automations: Create and implement AI-driven workflows to automate lead qualification, content distribution, and personalized outreach. You'll be the one asking, 'How can we leverage LLMs to achieve this 10x faster?'Website Ownership: Treat our website as a product. You'll manage performance metrics, conduct experiments, and optimize conversion paths, ensuring roboflow.com operates as a high-converting platform.GTM Engineering: Forge connections between our tools. Whether it's integrating APIs, setting up webhooks, or developing custom scrapers, you will bridge the gap between marketing strategies and technical execution.Lifecycle Marketing: Design comprehensive user journeys. Utilize email flows, in-app triggers, and retention strategies to transform first-time users into dedicated advocates.Analytics & Insights: Analyze data to inform marketing strategies and optimize growth initiatives.
Join Roboflow as a Strategic Account Executive, where you will play a pivotal role in driving our business forward. We are looking for a dynamic and results-oriented individual who excels in building relationships and developing strategic partnerships with clients. In this role, you will leverage your expertise to identify opportunities, drive sales, and ensure client satisfaction.
Our MissionAt Roboflow, we are pioneering the future of computer vision AI infrastructure. Our platform empowers enterprises to create, deploy, and maintain vision systems in various sectors including manufacturing, logistics, retail, healthcare, agriculture, and defense.As we continue to grow, our product has proven its efficacy, and enterprise clients are already leveraging it in their operations. We are now seeking to establish a robust leadership layer that can scale our operations while preserving our high standards.Your RoleIn this key leadership position, you will oversee a team of Enterprise Account Executives targeting new client acquisition and rapid expansion within existing accounts. Our strategy emphasizes a Land-and-Expand approach, where initial engagements lead to widespread platform adoption. You will play a crucial role in driving your team to secure significant contracts, often reaching seven-figure deals within the first year of engagement.Your Responsibilities1. Driving ResultsYou will ensure full quota attainment for your team by managing coverage, pipeline quality, and maintaining high conversion standards.Transparency is key; you will be accountable for accurate forecasting and will lead any necessary post-mortem analyses if targets are missed.2. Cultivating a Pipeline CulturePerformance Standard: Each representative should secure a minimum of 2 new meetings and 1 qualified opportunity weekly.Proactive Pipeline Generation: Your team will be responsible for generating leads, enforcing outbound initiatives daily to build a sustainable pipeline.3. Ensuring Deal QualityYou will lead rigorous deal qualification processes with structured weekly reviews, ensuring all deals are thoroughly vetted and any gaps are addressed promptly.Prioritize factual evaluations over optimistic projections, focusing on alignment with use cases and feasibility of implementation.4. Coaching and DevelopmentYou will provide hands-on coaching, guiding your team through live deal scenarios and offering feedback on their performance.Utilizing established methodologies, you will foster a culture of excellence in value-based selling.
About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.
Full-time|$112K/yr - $178K/yr|Remote|Cork, Cork, Ireland; Remote, US; San Francisco, California, United States
At Azbuka, we are passionate about the transformative power of literature. Our mission is to cultivate a more empathetic and creative world through captivating stories that can be accessed and shared globally. We are committed to building a vibrant community of readers, connecting individuals through our charming 'corner bookshop' network, comprehensive online book clubs, and a diverse streaming subscription service that boasts thousands of audio and e-book titles across various languages.We are currently seeking a dedicated Customer Support Engineer to join our dynamic team.
About NorthbeamNorthbeam is revolutionizing the marketing intelligence landscape by offering the most sophisticated platform for eCommerce brands. Our innovative technology provides a consolidated view of business data, powered by advanced attribution modeling and customizable dashboards. With Northbeam, customers can accurately monitor ad expenditures, comprehend the entire customer journey, and achieve sustainable growth.As we witness rapid expansion and a robust product-market fit, we are eager to welcome individuals who can contribute to our scaling efforts. This is a unique opportunity to make a substantial impact at a dynamic, high-growth organization. Join a team of motivated, collaborative, and talented professionals who prioritize personal development and excellence. We are excited for you to be part of our adventure.Northbeam embraces a remote-friendly culture, with offices located in San Francisco and Los Angeles.About the RoleThe Senior Support Engineer plays a pivotal role within our post-sales team, collaborating closely with engineering, sales, customer success, and directly with clients. This technical expert will diagnose and resolve setup issues, bugs, and other technical hurdles that clients may encounter (such as scripting challenges and data exports). This position is integral to ensuring customer satisfaction. The ideal candidate is passionate about troubleshooting and can communicate effective solutions clearly, often with creativity.We are a remote-first company with team members situated in San Francisco, Los Angeles, New York, and beyond.Your ImpactServe as the initial support contact for technical inquiries raised through support tickets, Slack channels, or via Customer Success Managers, effectively communicating with both technical and non-technical stakeholders throughout the resolution process.Engage directly with clients to integrate Northbeam into their eCommerce and analytics ecosystems, or troubleshoot when necessary.Diagnose and resolve technical challenges by analyzing customer implementations, including scripts such as Pixels and Orders APIs.Take ownership of data quality issues from start to finish, collaborating with internal teams to address proactively flagged problems and working alongside customers to resolve them.Escalate complex or product-level issues to Engineering when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to facilitate smoother onboarding and empower customer self-service workflows.Role CharacteristicsApproximately 70–80% of the role is focused on backend tasks, involving debugging data pipelines and investigating...
At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.
Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.
Mar 16, 2026
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