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Enterprise Solutions Engineer

Scale AILondon, UK
On-site Full-time

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Key Responsibilities:Collaborate with Scale AEs throughout the customer journey, providing customized demos and prototypes that meet their specific needs. Develop technical expertise in Generative AI and large language model applications tailored to Enterprise use cases, particularly in sectors such as financial services, insurance, and SaaS. Ensure the achievement of 'technical wins' by addressing and resolving technical challenges. Interact with clients daily to grasp their needs and devise solutions that enhance their experience. Craft detailed Scopes of Work that translate customer challenges into actionable project plans. Work alongside dedicated Software and Machine Learning Engineers to develop solutions during the initial post-sales phase. Collaborate with AEs and Product Managers to pinpoint customer-specific feature requests. Drive strategic initiatives aimed at enhancing the efficiency and effectiveness of the Solutions Engineering team. Qualifications:Strong engineering background with a proven track record in client-facing roles, both pre and post-sales, focused on achieving business objectives. Experience in development using Python, Java, or other web technologies. Proficiency in enterprise SaaS, cloud technology, finance, or fintech sectors, with direct engagement with end customers. Demonstrated ability to work independently and proactively resolve technical issues on-site with customers. Exceptional presentation skills and technical credibility for communicating effectively with executives and technical teams.

About the job

Scale AI is at the forefront of AI application development, playing a crucial role in shaping innovative solutions for our growing clientele. Join us and be a part of ensuring that some of the world's leading companies become enthusiastic and long-term users of Scale.

As an Enterprise Solutions Engineer, you will collaborate closely with Account Executives, Product Managers, and Machine Learning Engineers to guide prospective clients through the pre-sales process, showcasing tailored demonstrations and pilot projects to achieve the coveted 'technical win.' Your role will involve defining customer technical needs and crafting actionable Statements of Work (SOW). You will engage with the delivery teams to facilitate the initial implementation stages, driven by a relentless curiosity about customer challenges. Leveraging your deep understanding of Scale's products and Generative AI, you will design solutions that effectively meet customer demands. Your relationship-building prowess, project management skills, and technical expertise will be critical in this role.

About Scale AI

At Scale AI, we empower businesses to harness the potential of artificial intelligence through tailored solutions and expert support. As we expand our reach in the AI landscape, we remain committed to delivering excellence and fostering strong partnerships with our clients.

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