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Enterprise Support Engineer, Second Shift [16h-00h]

BlueCatBelgrade
On-site Full-time

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Experience Level

Experience

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in technical support or system engineering roles, preferably within enterprise environments. Strong understanding of network protocols, systems, and IT infrastructure. Excellent problem-solving and analytical skills. Outstanding communication abilities, with a focus on customer service. Ability to work effectively in a fast-paced, team-oriented environment.

About the job

Join BlueCat, a pioneering force in Intelligent Network Operations, where we are redefining the standards for network management. Our innovative solutions integrate core services with predictive insights into network health and performance, empowering organizations to adapt swiftly to change. BlueCat’s Intelligent NetOps is a groundbreaking fusion of comprehension and transformation, designed to enhance agility and mitigate risks associated with rapid changes through a unified management lifecycle—from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, recognized as one of the top workplaces in Canada. With accolades including the prestigious “Great Place to Work” certification, we are dedicated to fostering an environment that champions technology, youth and women empowerment, and mental health inclusivity. By joining our team, you become part of a vibrant community committed to excellence and innovation.

We are expanding our Customer Care team and seeking a passionate and skilled Enterprise Support Engineer to enhance our customer-centric operations.

As a valued member of our Customer Care team, you will be part of a proactive group of tech-savvy professionals dedicated to delivering exceptional customer experiences. Our team thrives on problem-solving and acts as the face of BlueCat to our clients, passionately advocating for customer needs across the organization.

In your role as an Enterprise Support Engineer (ESE), you will engage directly with strategic enterprise clients, proactively addressing and resolving their technical concerns.

Work Schedule: 4 PM - 12 AM, Full-Time, Permanent

Your daily responsibilities will include:
• Collaborating with clients to optimize their usage of BlueCat products and services by thoroughly understanding their requests and applying your technical expertise.
• Conducting quarterly Health Checks to ensure optimal system performance.
• Serving as the primary point of contact for technical inquiries, delivering timely and effective solutions.

About BlueCat

BlueCat is at the forefront of Intelligent Network Operations, delivering innovative solutions that transform how organizations manage their networks. With a commitment to excellence and a culture recognized as one of Canada’s best places to work, we empower our employees to thrive while making a significant impact in the tech industry.

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