Enterprise Technical Account Manager

Keywords StudiosRemote — Texas, United States

Remote Full-time $200K/yr - $200K/yr

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess:Proven experience as a Technical Account Manager or in a similar customer-facing technical role, ideally within the gaming industry. Exceptional communication and interpersonal skills to build and maintain strong relationships with enterprise clients. A strong understanding of technical concepts and the ability to articulate them clearly to both technical and non-technical stakeholders. Experience in managing complex projects and accounts, with the capability to think strategically and execute effectively. High emotional intelligence and a collaborative mindset.

About the job

At Keywords Studios, we harness our enthusiasm for gaming, technology, and media to build a comprehensive global services platform for video games and more. Our mission is to establish ourselves as the premier provider of technical services in the industry.

We empower leading content creators and publishers by leveraging our expertise throughout the entire lifecycle of interactive content. This collaboration allows our clients to maintain agility and focus on crafting captivating experiences. We partner closely with our clients, offering access to our expert teams whenever necessary.

Keywords Studios is trusted by some of the world's foremost video game companies, collaborating with them during concept, development, and live operations, and utilizing our extensive range of industry-leading services every step of the way. www.keywordsstudios.com

Job Summary:

At Keywords, our team members are passionate, skilled, dedicated, and resourceful. We believe that human talent is our most significant asset, thriving on diversity and celebrating uniqueness. We work collaboratively, whether in one of our 75+ studios worldwide or virtually.

As an Enterprise Technical Account Manager, you will play a vital role in expanding Keywords Studios' Player Engagement Services, collaborating with leading enterprise game companies globally. You will be an essential member of the Player Engagement Sales & Business Development team, managing key customer relationships for our large-scale enterprise clients.

The ideal candidate is an experienced Technical Account Manager with a proven track record in supporting large and complex global gaming companies. You should be a strong team player with high emotional intelligence, demonstrating the ability to think critically and creatively to deliver innovative technical solutions. Utilizing a blend of data insights and narratives, you will navigate through uncertainty to achieve results that benefit both our clients and Keywords.

Key Responsibilities and Activities:

Develop and implement an Enterprise Account plan, including defining technical strategies to enhance wallet share within existing customers by identifying whitespace opportunities. Collaborate closely with product and customer success teams to drive product adoption.
Serve as the primary point of contact for customer health, overseeing overall account strategy, legal and billing discussions, and enhancing customer utilization of the Helpshift platform and services.

About Keywords Studios

Keywords Studios is a leading global services provider for the video game industry, dedicated to delivering high-quality technical services that enable our clients to thrive. With a commitment to innovation and excellence, we work alongside the world's top gaming companies to support them throughout their development and operational lifecycles.

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