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Enterprise Technical Support Engineer

NearmapCarlsbad
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in technical support or a related field. Strong problem-solving skills and the ability to manage multiple tasks effectively. Excellent communication skills, both verbal and written. Familiarity with aerial imagery technology and geospatial data is a plus. Ability to work collaboratively in a fast-paced environment.

About the job

Nearmap is hiring an Enterprise Technical Support Engineer in Carlsbad. This position focuses on supporting enterprise clients who rely on Nearmap’s aerial imagery technology. The role is central to resolving technical issues, answering questions, and helping customers get the most out of Nearmap’s products.

What You Will Do

  • Troubleshoot and resolve complex technical problems for enterprise customers
  • Work closely with internal teams to address client needs and improve products
  • Ensure customers receive timely, accurate support and clear communication

Collaboration

This role works alongside product, engineering, and customer success teams to share insights and contribute to ongoing product improvements.

About Nearmap

Nearmap is a leader in aerial imagery and geospatial data, providing high-resolution images and location data to businesses and government entities across various sectors. With a commitment to innovation and customer satisfaction, we empower our clients to make informed decisions using our cutting-edge technology.

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