Enterprise Technical Support Engineer

Be Part of Our Dynamic Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, consistently delivering enhanced value and outstanding results for our clients and partners. We are seeking enthusiastic individuals who are passionate about making a difference in sales and customer service. Join us in our vibrant and rewarding work environment where you can grow and have a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in providing direct, hands-on support to AT&T customers in bustling national retail settings. You will interact with customers and retail partners to address account inquiries, billing issues, device support, and service concerns, often in fast-paced conditions. Success in this position depends on your strong communication abilities, emotional resilience, technological comfort, and a calm, accurate, and professional demeanor in a lively retail atmosphere. Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers within national retail locations.Troubleshoot and resolve inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Effectively manage high-volume retail environments, maintaining focus and service quality during peak periods and escalated situations. Retail Partner SupportServe as the AT&T subject matter expert for retail employees and third-party partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a top-notch customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting and involves standing, walking, and engaging on the sales floor for up to 8 hours daily.Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.Comfortable in busy, customer-facing environments with frequent demands for interaction and problem-solving.Operational ExcellenceNavigate multiple systems concurrently while engaging with customers in real-time.Thoroughly document all customer interactions.Adhere to company policies, compliance regulations, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and uphold approved planograms for mobile devices and signage.

Join our dynamic team at Vuori, Inc. as a Retail Operations Specialist I! In this entry-level position, you will play a crucial role in supporting our retail operations, ensuring a seamless experience for our customers. Your responsibilities will include assisting in inventory management, maintaining store standards, and collaborating with various departments to enhance operational efficiency.

Join our dynamic team at Crossmark as a Retail Merchandising Specialist! We are looking for motivated individuals who are passionate about retail and eager to enhance the shopping experience for customers. This role involves collaborating with various retailers to ensure that products are displayed effectively and meet our high standards of quality.

Vuori, Inc. is looking for a Retail Process Improvement Specialist II based in Carlsbad. This entry-level position centers on making retail operations more efficient and effective. Role overview The main focus is to identify and enhance processes that support store teams. By refining workflows, this role helps create a better experience for both staff and customers. What you will do Work on projects that improve day-to-day retail operations Support store teams as they implement new or updated procedures Contribute to a consistent and positive customer experience by streamlining workflows Who this role suits This position is a good fit for someone interested in process improvement and retail operations. Curiosity about how stores run and a desire to help teams work more smoothly will serve well here.

Join our dynamic team at ATEC Spine as a Temporary Desktop Support Technician! Under general supervision, you will provide essential systems administration and technical support for both standalone PC hardware and software, as well as local area networks. You will play a pivotal role in ensuring the smooth day-to-day operations of end-user devices and peripheral equipment while overseeing the IT Service Desk. We are looking for a motivated individual with 2-3+ years of experience in desktop support who can work independently and efficiently.Key Responsibilities:Install and maintain hardware and software products, configuring PC equipment to meet departmental standards.Identify, assess, and resolve hardware, software, or operational issues.Utilize troubleshooting skills to determine root causes of system or network outages.Open, assign, and escalate support tickets based on urgency and priority.Respond to IT support inquiries and resolve technical challenges.Monitor the IT support ticket system for efficient ticket management.Communicate ticket status and problem resolutions to customers effectively.Document and implement standard operating procedures for consistency.Manage adds, moves, and changes for computer equipment as required.Provide computer training to employees upon request.Willingness to work weekends and overtime as necessary.

Join the gopuff team as a Retail Sales Associate, where you will play a key role in delivering exceptional customer service. Your responsibilities will include operating the cash register, merchandising the sales floor, replenishing stock, receiving shipments, and fulfilling e-commerce orders. This position is ideal for individuals who are passionate about retail and customer engagement.

Join our dynamic team as a Retail Reset Merchandiser and play a pivotal role in transforming retail spaces. We are seeking enthusiastic individuals who are ready to hit the ground running and make an immediate impact. Your work will ensure that products are displayed according to planograms, enhancing the shopping experience for customers.

Join our dynamic team as a Part-Time Retail Merchandiser! We are looking for enthusiastic individuals who can represent our brand with confidence and creativity. In this role, you will be responsible for ensuring product displays are visually appealing and well-stocked, enhancing the shopping experience for customers.This is an exciting opportunity to work in a fast-paced retail environment and make a significant impact on our brand's success!

As the Design Manager at Vuori, Inc., you will spearhead the design of our retail spaces, ensuring each store embodies our brand ethos. You will provide innovative design support for new store openings, remodels, pop-ups, and special projects. Collaborating with our development team—which encompasses real estate, construction, visual merchandising, and marketing—you will play a pivotal role in shaping our retail presence both nationally and internationally.Key Responsibilities:Develop initial test fit floor plans, facade designs, signage concepts, and detailed drawings to communicate design intent effectively.Collaborate with internal departments such as Real Estate, Construction, Visual Merchandising, Marketing, and Operations to align store designs with brand standards.Work closely with the VP of Development and Senior Design Manager to implement the design vision while maintaining brand and operational standards.Prepare presentation materials for design concepts, including plans, 3D renderings, hand sketches, inspiration boards, and material samples for senior management reviews.Manage external Architects of Record and design teams throughout all project phases (Due Diligence, SD, DD, CD, and CA).Coordinate with permit expeditors and AOR to ensure timely regulatory approvals.Oversee and forecast the schedule for assigned projects, providing weekly updates to the Development team.Review and approve architectural plans, elevations, and shop drawings to ensure accuracy and compliance with brand standards.Conduct weekly meetings with external consultants and internal cross-functional teams.Collaborate with vendor partners on design execution, shop drawings, purchase orders, and schedules.Negotiate and manage design budgets and contracts with consultants.Stay updated on current trends in global culture, retail design, architecture, fashion, and art.Assist in developing and maintaining store design standards and prototype documentation.

Join Crossmark, a leading provider of retail solutions, as a Retail Merchandiser in Carlsbad, California! We are seeking enthusiastic individuals who are passionate about enhancing the retail experience. This position is ideal for those who enjoy working independently and want to contribute to a dynamic team.As a Retail Merchandiser, your responsibilities will include executing merchandising strategies, ensuring product availability, and maintaining visual merchandising standards. You will play a vital role in connecting brands with consumers by enhancing product visibility and appeal.

Join our dynamic team as a Retail Merchandising Associate where you will play a crucial role in enhancing the shopping experience for customers. As a part of Crossmark, you will be responsible for implementing merchandising strategies and ensuring that product displays are visually appealing and strategically positioned.

As a pivotal member of our finance team, the Senior Financial Analyst will report directly to the Director of FP&A, Channels. This role is integral to the financial planning, reporting, and decision-support processes for our Retail channel. You will be responsible for managing monthly and quarterly rolling forecasts, as well as the annual budgeting and long-term strategic planning activities.Your collaboration with various departments will provide insights into key performance indicators (KPIs) and trends, enabling data-driven business decisions. You will oversee budget vs. actual reporting, and assist in updating financial models to support our forecast and close reviews. We are seeking a detail-oriented and organized individual who can juggle multiple tasks while adhering to deadlines. The perfect candidate will possess a strong work ethic, excellent communication skills, and the ability to work both independently and collaboratively.Your Responsibilities Include:Overseeing financial plans and forecasts, ensuring visibility of actual results compared to budget, forecast, and previous years.Facilitating the budgeting and forecasting processes, including managing timelines and deliverables, and organizing regular review meetings to communicate monthly results and their impact on rolling forecasts.Collaborating with department heads to prepare annual budgets and quarterly forecasts, monitoring and reporting budget vs. actual performance.Providing analytical support for store pro forma financial statements and related metrics, as well as conducting hindsight analysis.Interpreting financial results to provide insights into key performance indicators, while identifying trends, risks, and opportunities.Supporting the accounting close by analyzing variances from the forecast to identify any necessary adjustments to financial statements.Contributing to the development of the strategic plan through financial analysis and insights regarding the financial impact of potential business initiatives.Preparing and presenting financial reports and presentations to senior management and stakeholders.Effectively communicating financial performance and key metrics.Assisting with system implementations and enhancements (e.g., ERP, EPM tools), driving the development and implementation of financial tools, models, and dashboards to enhance efficiency and data accuracy.

Join our dynamic team as a Part-Time Retail Reset Merchandiser in Carlsbad, California! In this role, you will be responsible for implementing merchandising strategies that enhance the visibility and sales of our clients' products. Your keen eye for detail and organizational skills will ensure that store displays are set up efficiently and attractively.If you are passionate about retail and enjoy working in a fast-paced environment, we encourage you to apply!

Join Airspace as a Workflow Solutions Specialist, where you will play a pivotal role in enhancing operational efficiency and driving innovation. In this dynamic position, you will collaborate with cross-functional teams to design and implement streamlined workflows that meet our clients' needs. Your analytical skills and attention to detail will be essential as you identify areas for improvement and develop effective solutions.

Join Vuori, Inc. as an IT Asset & Procurement Specialist, where you will play a pivotal role in managing our technology assets and procurement processes. Your expertise will ensure that our technology infrastructure runs smoothly and is aligned with our business goals. You will be responsible for overseeing the acquisition, tracking, and management of IT assets while collaborating with various teams to optimize procurement strategies.

As a pivotal member of the procurement team, the Buyer I is tasked with the essential role of managing the purchasing of both component and finished goods related to instruments and implants for designated product lines within Atec Spine. This position involves supporting new product launches by purchasing prototypes, pilot production, and full-scale launch quantities, ensuring that all materials are sourced from qualified suppliers and delivered punctually. The Buyer will be instrumental in executing procurement strategies such as supplier consolidation, kanban, and vendor-managed inventory (VMI) as directed. The ideal candidate will also engage with supplier management responsibilities, closely monitoring supplier performance based on metrics like quality, delivery, and lead times. Collaboration with the Operations team is crucial for accurate and timely communication of supply needs. This role demands strong analytical and problem-solving skills, adept negotiation capabilities, and a solid understanding of project management and risk management related to supply chain operations. Regular updates on program performance, material acquisition, and alignment with technical, cost, and scheduling objectives will be provided to upper management.

As a Lifecycle Marketing Retention Specialist II at Vuori, you will play a pivotal role in enhancing customer engagement through the execution and optimization of lifecycle marketing strategies via email and SMS. Your primary focus will be on lifecycle execution, experimentation, and performance improvement, while also supporting loyalty initiatives that intersect with customer engagement.Collaboration will be vital in this role, as you will work closely with teams across Marketing, Creative, Technology, Analytics, Retail, and Merch Planning to ensure cohesive and on-brand communications across various channels. This position serves as a solid foundation for future growth in CRM and lifecycle marketing, providing valuable hands-on experience within a dynamic, fast-growing brand.The ideal candidate is passionate about lifecycle and retention marketing, thrives in a fast-paced environment, and possesses a detail-oriented, data-driven approach to execution and testing.Key Responsibilities:Lifecycle Marketing (Primary Focus)Act as a vital member of the retention team, executing lifecycle email and SMS campaigns aimed at boosting customer engagement and retention.Conduct lifecycle marketing tests (e.g., A/B testing, segmentation strategies, triggered journeys) to enhance performance and strengthen customer relationships.Assist with the quality assurance, testing, and deployment of campaigns within CDP and ESP platforms.Monitor and analyze performance metrics, providing insights and reports for continuous optimization.Collaborate with creative, copy, site merchandising, and acquisition teams to ensure brand consistency and alignment.Manage campaign assets, timelines, and workflows alongside creative and project management teams.Maintain open channels of communication with stakeholders to guarantee the timely and accurate execution of lifecycle initiatives.Loyalty SupportSupport loyalty initiatives related to lifecycle marketing, including triggered communications, customer journeys, and testing associated with loyalty moments.Work closely with Loyalty leads to operationalize loyalty-related lifecycle campaigns within email and SMS channels.Assist in extracting performance insights from lifecycle campaigns to inform loyalty optimization and future strategies.Email & SMS MarketingDevelop and schedule email campaigns using the ESP.Collaborate with creative teams on copy, asset coordination, and layout execution.Generate post-send performance reports to identify trends and insights.

Join BoxLunch as a Store Manager and lead a team dedicated to providing an exceptional shopping experience. You will be responsible for driving sales, managing inventory, and fostering a positive workplace culture. Your leadership will empower our team to achieve their goals while maintaining our commitment to community engagement through charitable initiatives.

Join Abercrombie & Fitch as an Assistant Manager at our Forum Carlsbad location! In this dynamic role, you will assist in leading our team to achieve exceptional results while providing outstanding customer service. Your leadership will inspire and motivate your team to create an engaging shopping experience for our customers. If you are passionate about fashion retail and ready to take your career to the next level, we want to hear from you!