About the role
Alpha Insight Inc. is looking for an Entry-Level Customer Service Assistant based in Tampa. This role is designed for those who like helping others and want to gain experience in customer support. As the first contact for clients, the assistant answers questions and helps find solutions to a range of requests.
What you will do
- Respond to client inquiries through phone, email, or chat
- Provide clear information and resolve straightforward issues
- Refer more complex questions to the right team members
- Keep accurate records of each customer interaction
Who succeeds in this role
- Enjoys working with people and tackling problems
- Communicates clearly and listens carefully
- Manages several tasks at once and adjusts easily to changes
- Wants to learn and develop skills in a support position

