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Entry Level Support Engineer

On-site Full-time

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Experience Level

Entry Level

Qualifications

Responsibilities:Respond to client inquiries and provide technical support through various channels (phone, email, chat, etc.). Diagnose and troubleshoot technical issues reported by users.

About the job

New Era Technology is a global organization with more than 3,000 professionals dedicated to connecting people, places, and information through secure technology solutions. The company emphasizes personal and professional growth, offering ongoing training and a supportive work environment. Employees collaborate with certified experts and benefit from a culture built on teamwork, inclusivity, and continuous learning.

Role overview

This full-time, on-site Entry Level Support Engineer position is based in Palmerston and supports the education sector. The standard work week is 38 hours: Monday through Thursday are 8-hour days, and Friday is a 6-hour day.

Main responsibilities

  • Act as the first point of contact for IT-related questions and issues
  • Deliver in-person support and manage the ticketing system
  • Communicate clearly with users who may not have technical backgrounds
  • Prioritize and troubleshoot technical problems
  • Work with cross-functional teams to resolve complex issues
  • Complete daily timesheets accurately

Requirements

  • NZ citizenship or permanent residency is required
  • NZ Driver's License (Full or Restricted) required

What to expect

  • Gain practical IT experience from the start
  • Collaborate with experienced professionals
  • Opportunities for ongoing learning and career development
  • Work in a supportive, people-focused environment

About New Era Technology

New Era Technology is a leading provider of technology solutions, dedicated to securely connecting people, places, and information. Our commitment to our employees is reflected in our supportive workplace culture and emphasis on professional development.

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