ERP Support Engineer

Our MissionAt Zocdoc, we believe that healthcare should be patient-centric. Unfortunately, the current system often leaves patients frustrated, navigating outdated insurance directories and enduring long waits. We aim to change this by empowering patients to take control of their healthcare journey. Our platform is the leading healthcare marketplace, enabling patients to easily find and book in-person or virtual care across all 50 states, with over 200 specialties and 12,000 insurance plans. By providing patients with choices, we transform the healthcare landscape, fostering competition and ultimately improving quality while reducing costs. Though we are 18 years old and a leader in our field, we are still in the early stages of our journey. If you thrive on solving complex problems alongside dedicated, collaborative team members, we want to hear from you. Your Contribution to Our MissionAs an Integration Support Engineer at Zocdoc, you will be a crucial player in ensuring our core technologies and data flows remain stable, efficient, and reliable. Your role will involve overseeing system integrations to guarantee seamless connectivity between applications and third-party services. Your expertise will be instrumental in maintaining the high availability of our systems, which is vital to delivering an exceptional healthcare experience.Shift Timing: This position requires night shifts from 11:30 PM IST to 8:30 AM IST.You will excel in this role if you are:Driven by the challenge of solving intricate, real-time technical issues.Autonomous, urgent, and innovative; you enjoy diagnosing system failures and finding comprehensive solutions.Detail-oriented with a commitment to system reliability and performance.Passionate about upholding the highest standards of data flow and system connectivity.A proactive problem-solver who anticipates challenges before they arise.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we empower product innovators to create efficiently.As a global leader in manufacturing and supply chain solutions, Fictiv provides organizations with the tools they need to scale their operations across four key manufacturing hubs located in India, Mexico, China, and the U.S. Our clients leverage our platform to gain access to high-quality production services, enhance supply chain logistics, and minimize operational risks. We have successfully delivered over 35 million parts for various industries, including aerospace, robotics, automotive, and climate tech, enabling rapid innovation and resource optimization. Key Contributions in This RoleWe are seeking an Integration Engineer to seamlessly connect our SaaS applications using cutting-edge integration technologies. In this role, you will play a pivotal part in supporting team members with both their technical challenges and career development. You will gain insight into our entire business operations and apply your expertise to enhance operational efficiency and drive sales growth. As a Senior Integration Engineer, you will be a role model for best practices and foster a culture of excellence.

Fictiv supports hardware innovators by connecting them with advanced manufacturing and supply chain solutions. With centers in India, Mexico, China, and the United States, the company has delivered over 35 million parts for industries such as aerospace, robotics, automotive, and climate technology. Clients rely on Fictiv for strong production capabilities and efficient logistics that help drive innovation and growth. Role overview The Senior Integrations Engineer in Pune will focus on connecting Fictiv’s SaaS applications. This position uses current integration technologies to streamline business operations and help drive sales. The role also involves mentoring colleagues and contributing to a positive, collaborative team culture. What you will do Integrate SaaS applications with modern tools to improve how the business operates. Support and mentor team members, sharing technical knowledge and helping with career development. Work across the full range of Fictiv’s business operations. Demonstrate best practices and help foster a collaborative, growth-focused team environment. Location This position is based at Fictiv’s Pune, India office.

Join QAD Inc. as a Manager of Engineering for our Integration Platform. In this pivotal role, you will lead a talented engineering team to design and implement robust integration solutions that enhance our product offerings. You will drive innovation and ensure the seamless operation of our integration platforms in line with business objectives.

IFS is looking for an ERP Integration Engineer based in Pune. This position centers on developing and supporting integration solutions for the company’s ERP products. Role overview The ERP Integration Engineer collaborates with teams throughout IFS to design, implement, and maintain integrations. These solutions aim to help clients streamline their operations and improve efficiency. Collaboration Close coordination with colleagues from various departments is a key part of this role. The engineer contributes technical expertise to ensure integration projects meet both internal standards and client needs.

At NiCE, we believe in pushing boundaries and embracing challenges head-on. We are driven by ambition and innovation, always striving for excellence. If you share our passion for groundbreaking technology, we invite you to embark on an exciting career journey with us.What will you be doing?As a Software Engineer specializing in Expert Services, you will be a crucial member of our Expert team. Your role will involve configuring and developing integrations tailored to our customers' unique needs. You will engage with clients to deeply understand their business requirements, meticulously document these requirements, and educate them with the necessary technical insights. You will also configure our product and guide customers through their go-live process, ensuring that all configurations meet the agreed implementation timelines. Should any delays arise, you will promptly communicate with the implementation manager.Your Impact:This billable, customer-facing role significantly contributes to our revenue at CXone.It is essential to accurately track and record your billable hours on customer accounts.Your efficiency in deploying customer solutions directly influences our capability to recognize revenue from both new and existing customers.Building strong relationships with customers enhances their loyalty and potential for repeat business.Your reliability and accountability play a vital role in minimizing company liabilities.All adjustments to customer accounts must comply with our Adjustment Policy.This job description is intended to provide a general overview of the position and is not exhaustive. Additional responsibilities may be assigned as needed. The organization retains the right to modify job duties as necessary. This description does not constitute a contract of employment.Do you have what it takes?2-4 years of relevant experience.Demonstrated expertise in Bot Development or similar roles focused on integration and customization, including chatbot integration with platforms like Google Dialogflow or IBM Watson.Knowledge of Prometheus and related technologies is a plus.

Location: Pune About AppZen AppZen builds autonomous spend-to-pay software that helps organizations process data from many sources. Our AI technology gives companies real-time insights into enterprise spending, supporting better business decisions. AppZen integrates with existing accounts payable, expense, and card systems to enable faster processing and help reduce fraud and waste. Our platform is trusted by global enterprises, including a third of the Fortune 500. By replacing manual finance processes, AppZen helps businesses work with greater speed and agility. Learn more at www.appzen.com.

As a Senior Client Support Engineer at Ensono, you will leverage your technical expertise to provide exceptional support to our clients. You will be responsible for troubleshooting complex issues, implementing solutions, and ensuring client satisfaction. Your role will involve collaborating with cross-functional teams to enhance service delivery and drive continuous improvement.

Endava is looking for an Applications Management Engineer - Support to join the team in Pune. This role focuses on providing support for applications management, helping clients resolve technical issues and maintain smooth operations. What you will do Troubleshoot application issues as they arise Implement solutions to address technical problems Work directly with clients to support their operational needs Contribute to ongoing improvements within the team Collaboration and environment This position works closely with both clients and colleagues. The team values innovation and encourages sharing ideas to improve processes and outcomes. Location This position is based in Pune.

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

About the Role QAD Inc. is looking for a Senior ERP Support Engineer to join the team in Pune. This position focuses on supporting clients who use our Enterprise Resource Planning (ERP) systems. The goal: help clients get the most value from their ERP solutions. What You Will Do Provide advanced technical support for ERP systems Work directly with clients to understand their business needs Troubleshoot and resolve complex issues related to ERP functionality Implement solutions that address client challenges and improve system performance What We Look For Strong technical background, especially with ERP platforms Proven problem-solving ability Experience working closely with clients in a support or consulting capacity Commitment to delivering high-quality customer service This Senior Support Engineer role offers the chance to make a direct impact for clients while working with a collaborative team at QAD Inc. in Pune.

We are seeking a highly skilled SAP SuccessFactors Integration Consultant to join our dynamic team. In this role, you will be responsible for developing and maintaining integration solutions between SAP HCM and SuccessFactors, leveraging your expertise in SAP Integration Suite and related technologies.

Join Metromakro as a Support - SLS Engineer specializing in Java. In this role, you will provide technical support and contribute to the development of innovative solutions that enhance our software offerings. You will collaborate with cross-functional teams to troubleshoot issues and implement improvements, ensuring a high level of customer satisfaction.

Join a dynamic team as a Cloud Support Engineer I for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,000,000 (INR 8 - 10 LPA)Minimum Experience: 2 yearsWork Location: Remote (India), PuneJob Type: Full-timeAs a Cloud Support Engineer, you will play a vital role in delivering exceptional technical support for our cloud-based products. You will be responsible for troubleshooting customer issues, contributing to the Strategy Community’s growth, and enhancing your product knowledge to ensure superior service delivery. We seek a candidate who is not only passionate about technology but also excels in challenging environments and has a strong desire to assist others.

Join a dynamic team at one of Weekday's esteemed clients!Compensation: ₹1,400,000 - ₹1,700,000 (INR 14-17 LPA)Minimum Experience Required: 2 yearsPosition Location: PuneEmployment Type: Full-timeThe Cloud Support Operations Engineer II is pivotal in maintaining the security, stability, and performance of our cloud environments. This role emphasizes the maintenance, upgrades, and automation of cloud infrastructure to foster robust and scalable operations, directly influencing platform reliability and developer productivity.Key Responsibilities:Maintain and enhance cloud infrastructure to ensure optimal performance.Automate processes to improve efficiency and reliability.Provide customer support during specified hours of 12:00 PM to 9:00 PM IST.Collaborate with development teams to ensure seamless operations.Essential Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in IT customer service or a customer support role.At least 2 years of hands-on experience with cloud platforms, especially AWS and Azure.A minimum of 1 year of experience in troubleshooting or administering the MicroStrategy Platform.Proficient in automation tools and scripting languages such as Python, Ansible, Jenkins, and PowerShell.Experience with operating systems like RedHat, Amazon Linux, and Windows.Familiarity with containerization technologies like Docker and Kubernetes.Exceptional analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills in English, with the ability to mentor others on technical subjects.Adept at managing multiple priorities and meeting deadlines under pressure.Willingness to work onsite at the Pune office five days a week.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Consultant Support Engineer. In this pivotal role, you will leverage your technical expertise to support our clients, troubleshoot complex issues, and deliver innovative solutions that enhance their operational efficiency. We are looking for an individual who is passionate about technology and committed to providing outstanding customer service.

Join our dynamic team as an Oracle Support Engineer specializing in Service Support. In this role, you will be pivotal in providing exceptional support for Oracle systems, ensuring optimal performance and user satisfaction. You will troubleshoot issues, implement solutions, and collaborate closely with cross-functional teams to enhance system functionalities.

Role Overview AFRY is looking for a Continuous Integration Specialist in Pune to support software development by building and maintaining CI systems. This role works at the intersection of development and operations, focusing on improving productivity and making deployment pipelines more efficient. What You Will Do Implement and manage continuous integration systems for software projects Collaborate with development and operations teams to streamline workflows Support the creation of reliable, efficient deployment pipelines Location This position is based in Pune.

Join our dynamic team as a Java Production Support Engineer where you will play a critical role in ensuring the smooth operation of our Java applications. You will be responsible for troubleshooting issues, performing root cause analysis, and implementing solutions to enhance system performance. Your expertise will help maintain high availability and reliability of our applications in production.