ETRM Support Analyst

We are seeking a motivated and detail-oriented L1 Parchment Support Engineer to join our dynamic team at Instructure. In this role, you will be responsible for providing first-level support and troubleshooting solutions to our clients using the Parchment platform. Your expertise will play a crucial role in ensuring our customers receive timely assistance and effective solutions to their inquiries.

Instructure is looking for an L1 Support Engineer in Budapest, Hungary. This role centers on providing technical support to customers and helping them get the most from Instructure’s products. What you will do Respond to customer inquiries and troubleshoot technical issues. Work to resolve problems efficiently and clearly communicate solutions. Support users to improve their experience with Instructure’s tools. Requirements Strong problem-solving and troubleshooting skills. Clear communication and a customer-focused approach. This position is based in Budapest and focuses on helping clients use Instructure’s products effectively.

D-ploy is a leading provider of IT and Engineering Solutions across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services that enhance reliability and efficiency while fostering long-term partnerships that bolster both IT productivity and business value.Currently, we are seeking a dedicated IT Onsite Support Engineer to provide professional support to end-users in a well-regulated environment in Budapest.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remote.Document all activities and resolutions meticulously within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to maintaining and enhancing knowledge base documentation.Participate in continuous service improvement initiatives.

SEON is a leading force in fraud prevention and AML compliance, empowering thousands of businesses worldwide to combat fraud, mitigate risk, and safeguard their revenue streams. Utilizing over 900 real-time, first-party data signals, SEON enhances customer profiles, identifies suspicious activities, and simplifies compliance processes, all from a single platform. Our advanced analytics and faster time-to-value have enabled companies to achieve a remarkable 95% reduction in fraud and a 32x return on investment. Our rapid growth is fueled by partnerships with some of the most innovative digital companies globally, including Revolut, Wise, and Bilt.As the Engineering Manager for the Customer Support Engineering division, you will spearhead and develop a remote team of engineers focused on addressing customer support tickets, particularly those related to defects and other support issues. Your objective will be to establish a top-tier technical response framework that guarantees swift and high-quality solutions for our clients.You will work in conjunction with product, engineering, and support teams to refine workflows, enhance the quality of ticket resolutions, and proactively minimize recurring issues.This role presents a unique opportunity to create and lead SEON's inaugural Customer Support Engineering function—an initiative that is crucial for both our clients' success and the reliability of our products. You will be instrumental in shaping the operational foundation of SEON's issue-response strategy, enabling sustainable scalability while ensuring an exceptional customer experience.

As a Senior Technical Support Engineer at Formlabs, you will play a crucial role in providing exceptional technical assistance and solutions to our customers. You will work closely with various teams to ensure customer satisfaction and contribute to the continuous improvement of our products and services.

Instructure is hiring a Part-Time Level 1 Support Engineer in Budapest. This role centers on helping clients resolve technical issues and improve their experience with our platforms. Role overview As a member of the customer support team, you will respond to user inquiries, troubleshoot reported problems, and guide clients toward effective solutions. The position calls for a balance of technical know-how and a strong focus on customer satisfaction. What you will do Assist clients by identifying and resolving technical issues Communicate solutions clearly to users Contribute to a positive support experience for all platform users Requirements Technical aptitude for troubleshooting software or platform issues Strong communication and customer service skills Ability to work part-time in Budapest

Veeva Systems is a leading force in industry cloud solutions, dedicated to expediting the delivery of life-saving therapies to patients. As one of the fastest-growing SaaS enterprises globally, we achieved over $2 billion in revenue in our last fiscal year, with promising growth opportunities on the horizon.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our mission. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, supporting your ability to thrive in your preferred work environment.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our dynamic Product Support team. As part of a fast-growing company recognized as a market leader in SaaS and Industry Cloud for Life Sciences, you will play a crucial role in supporting our customers and internal teams, including Consulting and Sales Engineering.You will collaborate closely with Development and QA teams to diagnose, troubleshoot, and resolve complex technical issues. The ideal candidate will be quick to learn, adaptable, persistent, and possess creative problem-solving skills.This full-time position may involve optional on-call duties during weekends. Candidates must be located in Hungary and eligible for employment, as Veeva does not offer sponsorship for work visas or permits.

Join our dynamic team at metgroup as an IT Application Support Lead in Budapest. In this pivotal role, you will oversee application support operations, ensuring the seamless functionality of our IT systems. You will collaborate with various departments to troubleshoot issues, implement solutions, and optimize application performance.

Join Formlabs as a Service Engineer, where you will play a crucial role in ensuring the highest level of support for our customers. In this position, you will be responsible for diagnosing technical issues, providing solutions, and delivering outstanding service. You will have the opportunity to work with cutting-edge 3D printing technology and collaborate with a team of skilled professionals.

Join our esteemed partner, a frontrunner in customer experience and digital solutions, renowned for its innovative approach and people-centric services that empower leading global brands to strengthen their connections with customers. With a presence in over 30 countries, we provide state-of-the-art support in technology, e-commerce, and customer engagement. Our dedicated Hungarian team excels in offering multilingual support to clients throughout Europe in a collaborative, professional, and welcoming atmosphere.Key Responsibilities:Deliver comprehensive information about products and services through various communication channels such as phone, chat, and email.Assist customers with order processing, track deliveries, and address service-related questions.Resolve customer complaints and provide effective solutions to foster satisfaction and loyalty.Assess and monitor the performance of solar panel systems using internal tools (e.g., analyzing graphs, restarting systems, troubleshooting issues).Facilitate the installation and technical setup of e-bikes, ensuring app connectivity and conducting client training.Oversee warranty-related replacements and repairs.Communicate updates regarding delivery and address any shipment-related concerns.Work closely with internal teams to ensure seamless technical and service operations.Requirements:1–2 years of experience in customer service or technical support.A strong interest in technology, renewable energy, or connected devices.Proficient English skills (minimum B2 level – trainings conducted in English).Advanced proficiency in a second language: French, German, Dutch, Italian, Portuguese, or Spanish (minimum C1 level).Excellent problem-solving skills and the ability to multitask effectively.Outstanding communication skills and a customer-centric approach.Benefits:A stable and international work environment with a supportive team culture.Onsite role in Budapest.Opportunities for ongoing professional development and language training.Competitive compensation package.Cafeteria: net monthly 28,000 HUF SZÉP card allowance.Chance to work with innovative products and technologies in a rapidly evolving industry.

Join Formlabs, a pioneer in the 3D printing industry, and be part of an innovative team dedicated to bringing cutting-edge professional 3D printers to the desktops of designers, engineers, researchers, and artists worldwide. Our advanced printers are utilized by industry leaders such as Google, Tesla, Gillette, and New Balance. Since our inception in Boston in 2011 and achieving unicorn status in 2018, Formlabs has grown to a valuation of $2 billion, establishing itself as one of the top manufacturers of 3D printers globally. Our Budapest office is designed to cultivate essential Engineering and Business teams, contributing to a dynamic workforce of over 100 dedicated individuals, fostering diversity to tackle any challenge that comes our way. The core mission of our Customer Services team is to provide our users with the best tools and exceptional experiences. At Formlabs, this translates to addressing every query—regardless of size—and equipping our users with resources to innovate and create. Key Responsibilities: Acquire in-depth technical knowledge of the SLA (Stereolithography) and SLS (Selective Laser Sintering) product environments. Serve as the primary technical escalation point for customer issues related to our SLA/SLS platforms. Develop and communicate technical troubleshooting procedures to assist our Services agents in resolving in-field issues. Analyze complex issues requiring further investigation to identify root causes and collaborate with R&D/Documentation to implement solutions. Monitor the frequency of both ongoing and new issues, advocating for organizational efforts to address them. Maintain the systems utilized by Services agents for reporting customer issues. Your Qualifications: Holding a Bachelor’s degree in engineering or a related field. Possessing 2-5 years of experience in a technical role, ideally involving hardware, software, and electrical systems. Demonstrated ability to communicate effectively between technical and non-technical teams. Strong sense of accountability in driving projects to completion across various teams and stakeholders. Able to manage daily responsibilities and escalations while balancing long-term projects, remaining calm under pressure or uncertainty. A keen understanding of data and analytics, with familiarity in SQL and/or Google Data Studio (or similar tools) being an advantage. Preferred Skills: A genuine passion for 3D printing and emerging technologies.

Role Overview Deutsche Telekom IT Solutions is looking for an experienced Workplace Support Specialist to help keep daily operations running smoothly. This role is based in Budapest, Debrecen, Pécs, or Szeged. What You Will Do Troubleshoot technical issues affecting workplace systems and devices Support users with both software and hardware questions or problems Work with other teams to deliver solutions that improve productivity and efficiency Help maintain a seamless operational flow across the organization Collaboration This position involves close cooperation with colleagues from different departments to address changing business needs and implement new workplace solutions.

Are you passionate about automotive technology, diagnostics, and electric vehicles? Do you thrive on solving intricate technical challenges while providing exceptional support? Join our dynamic international team and become a vital contributor to assisting retailers and workshops across Europe for some of the world's leading automotive brands.We are on the lookout for Automotive Technical Support Specialists who possess robust workshop experience and excellent communication skills in English plus one of the following languages: Hungarian, German, French, Dutch, Italian, Spanish, Portuguese, or Swedish.This is an exciting opportunity to work at the forefront of automotive innovation, providing technical, diagnostic, warranty, and aftersales process guidance to authorized repairers and independent operators.Your ResponsibilitiesDeliver expert technical assistance to retailers and workshops through various channels, including a ticketing system, chat, and phone.Assist technicians with diagnostics, root-cause analysis, and repair instructions across diverse vehicle systems, including EV and HV technologies.Analyze technical inquiries, pinpoint key issues, and guide retailers toward effective solutions.Collaborate with dealer technicians, field engineers, and internal teams to resolve complex cases.Occasionally conduct vehicle testing or coordinate field engineer visits as necessary.Maintain precise case documentation in internal systems.Engage in training sessions and facilitate ongoing knowledge exchange.What We ProvideOpportunity to work with significant global automotive OEMs.Competitive salary package.Access to private healthcare services through our contracted provider.Hybrid working model with home-office days.Regular training and global career development opportunities.A modern office located in Budapest (Dorottya Udvar).A diverse, supportive, and professional team environment.Regular social events and a relaxed, collaborative workplace culture.

Join the Future of Smart Mobility!At transcosmos Europe, we are proud to support a leading global brand that is revolutionizing urban transportation. Imagine working with intelligent electric scooters, app-connected devices, and cutting-edge mobility technology that enhances how people navigate cities.As a German-Speaking Technical Support Analyst, you will be the first line of support for our German-speaking customers, ensuring they maximize their experience with our innovative products. Your role goes beyond answering queries; you will engage in problem-solving, educating users, and providing exceptional customer care.Location: Regus Business Center, Váci str. 22-24, 1062 Budapest, HungaryWork Mode: On-site in our officeWorking Hours: 9:00 AM to 6:00 PMEmployment Type: Full-time, 40 hours per week

We are seeking a passionate and skilled Automotive Technical Support Consultant to join our dynamic team. In this role, you will leverage your expertise to provide top-notch technical support to our clients in the automotive industry. Your responsibilities will include troubleshooting complex automotive systems, ensuring customer satisfaction, and collaborating with technical teams to resolve issues effectively.

Join our dynamic team as a Technical Support Agent – German Support in the vibrant city of Budapest. This is your chance to embark on a rewarding tech career in Europe, utilizing your German language skills to assist customers with mobile and broadband solutions.Unlike typical call-center positions, you will be the trusted expert, actively engaging with customers to resolve their technical issues and enhance their experience. From day one, you will receive comprehensive training and support to ensure your success.About the RoleWe are seeking enthusiastic German-speaking Technical Support Agents to bolster our European support hub in Budapest. Your role will involve providing efficient troubleshooting assistance for mobile and broadband queries, ensuring customer satisfaction on the first contact.Your ResponsibilitiesAssist German-speaking customers through phone calls and digital platformsDiagnose and resolve mobile, broadband, SIM, and device issuesAchieve first contact resolution (FCR) for customer queriesAdhere to established call flows for a streamlined processDeliver exceptional, professional customer experiencesCarefully log cases while maintaining GDPR complianceParticipate in coaching, quality assurance sessions, and initiatives aimed at improvementSuccess MetricsMaintain Average Handle Time (AHT) within targetsAchieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT/NPS) scoresConsistently deliver quality aligned with client standardsExhibit strong attendance and reliabilityTraining and Onboarding3 weeks of focused technical training with a mobile emphasis2 weeks of supportive nesting13-week glidepath to reach full KPI targetsOur OfferAttractive salary packageFull-time contract with Custom Connect Hungary Kft3-month probation periodComprehensive onboarding and training programLong-term, stable career opportunity in a rapidly growing European organizationGlobal exposure through the Custom Connect brandYour ProfileFluency in German (both spoken and written)Previous customer service or technical support experience is advantageousBasic technical troubleshooting capabilitiesExcellent communication and problem-solving skillsWillingness to work in shifts

Who are we?SupportYourApp is a pioneering global leader in Support-as-a-Service, collaborating with renowned tech companies and industry giants such as MasterCard, Calm, and MacPaw since 2010, delivering secure customer and technical support across more than 30 countries. Our operations span a diverse array of industries, providing assistance in 60 languages worldwide. Imagine the opportunity to be part of the forefront of SaaS, software, or hardware solutions!Join our vibrant community as a Customer Support Consultant and thrive in a multicultural and multilingual environment from the comfort of your home office. Expand your potential by acquiring new skills and achieving ambitious goals through our People First management approach. Ready to embark on this journey? Let’s explore what you’ll be doing.Your Responsibilities:Provide exceptional customer support through phone, email, and chat;Escalate complex issues to internal teams when necessary;Assist customers with their inquiries effectively;Stay updated with the latest tools and technologies;Manage sensitive customer data with utmost care and security;Implement cutting-edge customer satisfaction practices;Develop a comprehensive understanding of client solutions and consistently meet KPI targets.

Join our dynamic team at Formlabs as a French-Speaking Customer Support Agent! In this pivotal role, you will engage with our diverse clientele, assisting them with all inquiries related to our innovative 3D printing solutions. Your fluency in French will be essential in providing exceptional support and enhancing customer satisfaction.

As an Automotive Technical Support Agent for a prestigious global automobile manufacturer, you will deliver expert guidance in diagnosing intricate technical challenges and assist the dealer network in swiftly resolving product-related technical issues. You will collaborate closely with technicians at various workshops and dealerships, providing repair instructions through designated communication channels. Your hands-on workshop experience will not only aid in developing solutions across the entire product portfolio but also position you as a vital link between the manufacturer and dealers.What We OfferEngagement with one of the leading OEMs in the industry.Ongoing training and access to global career advancement opportunities.A professional yet relaxed workplace within a welcoming and diverse team.