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Executive IT Support Specialist

DatabricksMountain View, California
Hybrid Full-time $101K/yr - $138.9K/yr

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Experience Level

Experience

Qualifications

What We’re Looking For:5+ years of IT support experience, with a minimum of 2 years supporting executive leadership (C-level or VP+) in a dynamic or high-growth environment. Proven Executive Support Experience:Demonstrated ability to deliver exceptional, 'white-glove' IT support to C-level executives and their teams, focusing on quick and calm resolution in high-pressure situations. Advanced Okta Administration Skills:Extensive experience in Identity and Access Management (IAM), beyond basic helpdesk functions (e.g., password/MFA resets). Proven capability to build, map, and troubleshoot complex group rules using Okta Expression Language. Hands-on experience in configuring and managing SSO (SAML/SCIM) application integrations and troubleshooting push groups. Endpoint & OS Management Expertise:Proficient in supporting and troubleshooting endpoint devices and operating systems in a corporate environment.

About the job

GAQ426R304

About the Role:

As the Executive IT Support Specialist at Databricks, you will be the primary technical partner for our senior leadership team. Your mission is to provide a seamless, high-touch support experience for C-suite executives, Senior Vice Presidents, and their assistants. This role demands a proactive approach to anticipate needs, enhance productivity, and swiftly resolve issues while maintaining a composed demeanor in high-pressure environments.

This position requires in-office presence at our Mountain View headquarters on select days, with potential travel to San Francisco as necessary.

Your Impact:

  • Act as the dedicated IT point of contact for Databricks' executive team, ensuring timely resolution of technical challenges.
  • Take a proactive approach in executive support: foresee needs, identify trends, and implement solutions before they become issues.
  • Oversee high-priority escalations from Tier 1 helpdesk teams, driving them to resolution while providing hands-on support for devices, audiovisual setups, meetings, events, and onsite conference rooms.
  • Document best practices and solutions in our Confluence knowledge base to foster knowledge sharing and continuous improvements.
  • Collaborate with IT specialists and engineering teams to implement tools and services that boost executive productivity and collaboration.
  • Efficiently prioritize, manage, and resolve support tickets while identifying areas for process enhancements and improved experiences.

About Databricks

Databricks is a leading data and AI company, providing a unified platform for data engineering, data science, and machine learning. Our innovative solutions empower organizations to accelerate their data-driven journeys, promoting a culture of collaboration and efficiency.

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