IT Operations Team Lead (Hybrid – Boston)Are you ready to elevate your career?We are seeking a dynamic and hands-on IT Operations Team Lead to guide a team of engineers while remaining deeply involved in technical aspects. You will serve as the escalation point for intricate issues, spearhead operational excellence, and oversee infrastructure and security projects across the EMEA region.This position is ideal for a technical leader who relishes building, automating, troubleshooting, and enhancing platforms, while also mentoring others and elevating standards.Why Choose AMCS?At AMCS, we don't just provide jobs; we offer purpose-driven careers. Join a rapidly growing, pioneering company that is transforming resource management, waste reduction, and operational optimization across various industries. Our culture is centered on connection—connecting to our mission, our customers, and one another. We nurture a collaborative and entrepreneurial environment where your ideas and contributions truly matter.Your ResponsibilitiesServe as the senior escalation point for complex incidents, focusing on root cause analysis, permanent fixes, and post-incident enhancements.Lead thorough root-cause analyses, define permanent solutions, and ensure that lessons learned are documented and integrated into process improvements.Take ownership of technically challenging issues, guiding them through the entire lifecycle from investigation to resolution and follow-up.Oversee technical workstreams for initiatives such as office relocations, network and firewall upgrades, cloud and hybrid enhancements, and integration of acquired companies.Collaborate closely with vendors, internal stakeholders, and other IT teams to implement changes safely and effectively.Enhance platform reliability and performance through proactive monitoring, automation, patching, and standardized operational processes.Work in partnership with the Information Systems team to support audit readiness and evidence capture in line with ISO27001, SOC, and internal control frameworks.Collaborate with the Cyber Security team to ensure security best practices are integrated across identity, endpoint, network, and infrastructure platforms.Contribute to the ongoing enhancement of security posture, resilience, and risk management.Provide daily technical direction and mentorship to engineers, helping them develop deeper expertise and confidence.Establish clear expectations regarding ownership, accountability, quality, and follow-through.Support individual development, succession planning, and preparedness for increased responsibility.Partner with IT Operations leadership on workload planning, risk management, and delivery priorities.Qualifications We SeekProficient in Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive).Experience with Azure fundamentals.
Apr 8, 2026
