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Experience Level
Experience
About the job
The Customer Care Quality Assurance Lead at M-KOPA in Accra plays a key part in shaping the customer service experience. The position centers on managing quality assurance processes and maintaining consistent, high standards across the customer care team.
Key responsibilities
Direct and enhance quality assurance procedures for the customer care team.
Track team performance and pinpoint opportunities for improvement.
Lead coaching sessions and training programs to help team members grow.
Encourage a culture that values service excellence throughout the team.
Role overview The Customer Care Quality Assurance Lead at M-KOPA in Accra plays a key part in shaping the customer service experience. The position centers on managing quality assurance processes and maintaining consistent, high standards across the customer care team. Key responsibilities Direct and enhance quality assurance procedures for the customer care…
Join our dynamic team as a Quality Assurance Manager on a contract basis, where you will play a critical role in ensuring that our products and services meet the highest standards of quality. You will lead a team of QA professionals, implement quality assurance processes, and collaborate with cross-functional teams to enhance product delivery and client satisfaction.
Join our dynamic team at Carrot Institute as a Quality Assurance (QA) Engineer! We are looking for a meticulous and proactive individual who will work closely with our development team to grasp project requirements, formulate testing strategies, and implement thorough test plans. Your proficiency in testing methodologies and tools will be pivotal in delivering high-quality software solutions to our customers. Key Responsibilities:Engage with cross-functional teams to comprehend project requirements and user stories.Design and create comprehensive test plans, test cases, and test scenarios aligned with project specifications.Perform functional, regression, integration, and performance testing to verify software reliability and compliance with quality standards.Identify, document, and monitor software defects and inconsistencies utilizing bug tracking systems.Collaborate with developers to investigate and resolve issues, supplying detailed bug reports and test outcomes.Contribute to requirements and design reviews, offering insights on testability and quality considerations.Stay informed about industry best practices and emerging trends in software testing and quality assurance.Assist in the continuous enhancement of QA processes, methodologies, and tools.Work with cross-functional teams to ensure the timely and effective delivery of high-quality software solutions.Provide accurate and timely progress reports and testing metrics to project stakeholders.
Join QIMA as a Quality Control Inspector in our Softline division, where you will play a vital role in ensuring the highest quality standards for our products. Your keen eye for detail will help us maintain our commitment to excellence, enhancing customer satisfaction and company reputation. This part-time position provides flexibility while contributing to our mission of delivering top-notch quality assurance.
Optasia is a leading global fintech company, publicly listed and operating in over 38 countries, with eight regional commercial offices. We empower banks and telecom operators to make intelligent, rapid, and inclusive lending decisions through our state-of-the-art credit scoring and AI-driven lending platforms. Our solutions not only foster social impact but also help partners unlock new revenue streams, mitigate risks, and provide exceptional customer experiences. Joining Optasia offers you the chance to build a meaningful career with a significant impact in a stable, high-growth multinational environment.We are currently on the lookout for an enthusiastic and results-oriented individual with telecommunications experience and familiarity with fintech solutions to enhance and nurture relationships with our mobile operator partners. As a Customer Success Manager, you will collaborate closely with internal teams and customers to ensure effective onboarding, adoption, and performance of Optasia's AI-powered lending and credit scoring solutions. Your role will involve identifying cross-sell opportunities, supporting account growth strategies, and ensuring we deliver on our customer commitments.Key ResponsibilitiesOversee a portfolio of customer accounts with a degree of autonomy, collaborating with the Regional Account Manager to optimize day-to-day commercial and operational performance.Act as the primary point of contact for assigned customers, ensuring regular communication to maintain service excellence, alignment, and strong engagement.Develop and sustain trusted, long-term relationships with customer stakeholders, positioning Optasia as a valued strategic fintech partner.Lead account performance management by monitoring KPIs, identifying risks and opportunities, and proactively implementing improvement strategies.Evaluate, clarify, and validate customer needs, translating operational requirements, product adoption, and roadmap alignment into actionable initiatives.Stay informed about market trends, competitive dynamics, and customer performance metrics to support optimization, cross-selling, and account growth initiatives.Provide structured reporting and insights into account performance, product utilization, delivery progress, and potential risks to both internal teams and customers.Facilitate contractual and operational delivery through cross-functional collaboration, managing escalations as necessary.Contribute to the achievement of service performance and financial targets, including SLA compliance and operational KPIs, while assisting with billing, reconciliation, and payment processes.
Role overview The Customer Care Quality Assurance Lead at M-KOPA in Accra plays a key part in shaping the customer service experience. The position centers on managing quality assurance processes and maintaining consistent, high standards across the customer care team. Key responsibilities Direct and enhance quality assurance procedures for the customer care…
Join our dynamic team as a Quality Assurance Manager on a contract basis, where you will play a critical role in ensuring that our products and services meet the highest standards of quality. You will lead a team of QA professionals, implement quality assurance processes, and collaborate with cross-functional teams to enhance product delivery and client satisfaction.
Join our dynamic team at Carrot Institute as a Quality Assurance (QA) Engineer! We are looking for a meticulous and proactive individual who will work closely with our development team to grasp project requirements, formulate testing strategies, and implement thorough test plans. Your proficiency in testing methodologies and tools will be pivotal in delivering high-quality software solutions to our customers. Key Responsibilities:Engage with cross-functional teams to comprehend project requirements and user stories.Design and create comprehensive test plans, test cases, and test scenarios aligned with project specifications.Perform functional, regression, integration, and performance testing to verify software reliability and compliance with quality standards.Identify, document, and monitor software defects and inconsistencies utilizing bug tracking systems.Collaborate with developers to investigate and resolve issues, supplying detailed bug reports and test outcomes.Contribute to requirements and design reviews, offering insights on testability and quality considerations.Stay informed about industry best practices and emerging trends in software testing and quality assurance.Assist in the continuous enhancement of QA processes, methodologies, and tools.Work with cross-functional teams to ensure the timely and effective delivery of high-quality software solutions.Provide accurate and timely progress reports and testing metrics to project stakeholders.
Join QIMA as a Quality Control Inspector in our Softline division, where you will play a vital role in ensuring the highest quality standards for our products. Your keen eye for detail will help us maintain our commitment to excellence, enhancing customer satisfaction and company reputation. This part-time position provides flexibility while contributing to our mission of delivering top-notch quality assurance.
Optasia is a leading global fintech company, publicly listed and operating in over 38 countries, with eight regional commercial offices. We empower banks and telecom operators to make intelligent, rapid, and inclusive lending decisions through our state-of-the-art credit scoring and AI-driven lending platforms. Our solutions not only foster social impact but also help partners unlock new revenue streams, mitigate risks, and provide exceptional customer experiences. Joining Optasia offers you the chance to build a meaningful career with a significant impact in a stable, high-growth multinational environment.We are currently on the lookout for an enthusiastic and results-oriented individual with telecommunications experience and familiarity with fintech solutions to enhance and nurture relationships with our mobile operator partners. As a Customer Success Manager, you will collaborate closely with internal teams and customers to ensure effective onboarding, adoption, and performance of Optasia's AI-powered lending and credit scoring solutions. Your role will involve identifying cross-sell opportunities, supporting account growth strategies, and ensuring we deliver on our customer commitments.Key ResponsibilitiesOversee a portfolio of customer accounts with a degree of autonomy, collaborating with the Regional Account Manager to optimize day-to-day commercial and operational performance.Act as the primary point of contact for assigned customers, ensuring regular communication to maintain service excellence, alignment, and strong engagement.Develop and sustain trusted, long-term relationships with customer stakeholders, positioning Optasia as a valued strategic fintech partner.Lead account performance management by monitoring KPIs, identifying risks and opportunities, and proactively implementing improvement strategies.Evaluate, clarify, and validate customer needs, translating operational requirements, product adoption, and roadmap alignment into actionable initiatives.Stay informed about market trends, competitive dynamics, and customer performance metrics to support optimization, cross-selling, and account growth initiatives.Provide structured reporting and insights into account performance, product utilization, delivery progress, and potential risks to both internal teams and customers.Facilitate contractual and operational delivery through cross-functional collaboration, managing escalations as necessary.Contribute to the achievement of service performance and financial targets, including SLA compliance and operational KPIs, while assisting with billing, reconciliation, and payment processes.
