Tier 1 Customer Support Agent

ABOUT LIVEVIEW TECHNOLOGIESLiveView Technologies (LVT) is transforming how businesses navigate the physical world by advancing beyond conventional security measures to provide AI-enhanced, actionable intelligence that empowers sites to be smarter, safer, and more secure. As pioneers of our first mobile, solar-powered units, our relentless focus on innovative…

ABOUT LIVEVIEW TECHNOLOGIESLiveView Technologies is on a mission to transform how businesses engage with their physical environments. We go beyond conventional security measures to offer AI-driven, actionable insights that enhance site intelligence, safety, and security. Since launching our first mobile, solar-powered units, our dedication to innovative, hands-on solutions has established us as a leader in intelligent site technology. We are creating next-generation solutions—from our physical units deployed in the field to our robust Agentic AI platform—that equip our customers with unprecedented visibility and control over safety, compliance, and operational efficiency. This is your opportunity to be part of a pioneering team that is actively shaping the future of technology.Our focus on growth and innovation has been recognized widely, and we take pride in our team, products, and leadership.A Top-Tier Growth Company: Recognized as one of the Financial Times’ Fastest Growing Companies 2025 and ranked #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.Innovative Leadership: Our CEO, Ryan Porter, has been honored as an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.Product & Software Excellence: Awarded as one of The Software Report’s Top 100 Software Companies of 2023 and a winner of the Security Today Govies Award for 2025.ABOUT THIS ROLEAs the Strategic Customer Success Manager at LiveView Technologies, you will play a pivotal role in fostering and maintaining strong relationships with our customers. Your primary responsibility will be to ensure their satisfaction with our services and products, addressing any challenges they may face. You will lead technical support initiatives to enhance customer experiences and ensure their needs are met effectively. This position is crucial to the ongoing success of LiveView Technologies, a rapidly growing firm in the West.

ABOUT LIVEVIEW TECHNOLOGIESLiveView Technologies is at the forefront of transforming business operations in the physical world. We go beyond conventional security measures to offer AI-powered, actionable insights that enhance site intelligence, safety, and security. Our pioneering mobile, solar-powered units mark the beginning of our journey, and our hands-on approach to innovation has positioned us as a leader in intelligent site technology. We're developing next-generation solutions that provide our clients with unparalleled visibility and control over safety, compliance, and operational efficiency. This is your opportunity to be part of a forward-thinking team that is not just observing change, but actively driving it forward.Our commitment to growth and innovation has earned us recognition in the industry.A Top-Tier Growth Company: Recognized as one of the Financial Times’ Fastest Growing Companies 2025 and ranked #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.Innovative Leadership: Our CEO, Ryan Porter, was honored as an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.Product & Software Excellence: We’ve been named one of The Software Report’s Top 100 Software Companies of 2023 and are proud recipients of the Security Today Govies Award for 2025.ABOUT THIS ROLEAs a Federal Customer Success Manager (CSM) at LiveView Technologies, you will spearhead the post-sale journey for our key government partnerships. Your role transcends traditional account management; you will serve as a strategic advisor, empowering federal agencies to utilize our AI-driven hardware and software to navigate complex security and operational challenges. By promoting deep integration and fostering long-lasting advocacy, you will play an essential role in helping our federal clients achieve mission-critical objectives. This position demands a sophisticated communicator who excels at the intersection of technology and public sector strategy.This role is fully in-office at our headquarters in American Fork, Utah, and entails regular travel to collaborate with federal stakeholders on-site.

ABOUT LIVE VIEW TECHNOLOGIES INC.Live View Technologies Inc. is revolutionizing the way businesses function in the physical realm, transcending conventional security solutions to provide AI-enhanced, actionable intelligence that makes sites more intelligent, secure, and safe. Since introducing our first mobile, solar-powered units, our dedication to innovative, hands-on solutions has positioned us as a leading force and one of the most rapidly expanding companies in intelligent site technology. We are developing the next generation of solutions—from our on-site units to a robust Agentic AI platform—empowering our clients with unmatched visibility and control over safety, compliance, and operational efficiency. This is your opportunity to be part of a pioneering team that is not just observing the evolution of technology but actively shaping it.Our focus on growth and innovation is evident, and we take pride in the recognition our team, products, and leadership have garnered.A Top-Tier Growth Company: Recognized as one of the Financial Times’ Fastest Growing Companies 2025 and ranked #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.Innovative Leadership: Our CEO, Ryan Porter, was honored as an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.Product & Software Excellence: We were recognized as one of The Software Report’s Top 100 Software Companies of 2023 and are a recipient of the Security Today Govies Award for 2025.ABOUT THIS ROLEAs a Service Desk Technician I, you will serve as a crucial support resource for all technological needs within our organization, empowering team members across various departments by ensuring that the tools they depend on are accessible, functional, and dependable. You will handle incident resolutions, identify root causes to mitigate future occurrences, and fulfill service requests with a strong sense of ownership and accountability from initial contact through to resolution. Additionally, you will assist users in becoming more self-sufficient through clear knowledge articles and practical advice, support audiovisual needs ranging from small meeting rooms to large-scale company events, and provide exceptional support for our executive leadership as required.This position is based in-office five days a week at our headquarters in American Fork, Utah.

About UsAF Collision is a reputable, locally-owned collision repair shop dedicated to providing exceptional repair services and outstanding customer satisfaction in American Fork and the surrounding areas. With a commitment to quality, we are seeking a meticulous and organized Parts Coordinator to ensure our operations run seamlessly as we transition from our current coordinator.Position SummaryThe Parts Coordinator is integral to our daily operations, overseeing the management of parts inventory and logistics within the shop. This role demands exceptional organizational skills, precise data entry capabilities, and a strong focus on customer service. While experience in auto parts or a body shop setting is beneficial, it is not a prerequisite.Key ResponsibilitiesProcure parts necessary for repair jobs promptly and efficiently.Receive, inspect, and distribute parts to technicians, ensuring quality control.Accurately enter invoices and maintain comprehensive records.Manage the return of parts and ensure accurate credit processing.Maintain organization within the parts room and conduct regular audits.Provide professional customer service over the phone.Support estimators with walk-in customers as required.Contribute to additional shop duties as needed.QualificationsExceptional organizational skills with a keen attention to detail.Ability to multitask and prioritize effectively in a dynamic shop environment.Prior experience with auto parts or in a collision repair shop is advantageous.Basic computer proficiency; familiarity with shop management systems is a plus.Strong communication and customer service aptitude.Dependable, self-motivated, and a collaborative team player.BenefitsCompetitive hourly wage ($15 – $17 based on experience).Consistent full-time schedule with no late nights or weekends required.Dental insuranceHealth insurancePaid time off (PTO)Support for professional developmentOpportunities for career advancementA supportive and team-oriented work environment