Associate Onboarding & Training Specialist - Local Shops

Role Overview Delivery Hero is hiring an Associate Onboarding & Training Specialist for Local Shops in Amman. This role focuses on guiding new partners through the onboarding process and helping them get started smoothly. The position plays a key part in supporting local shop owners as they learn to use the Delivery Hero platform. What You Will Do Facilitate…

About Us: At Seesaw, we are a trusted partner for over 25 million educators, students, and families globally, dedicated to delivering an unparalleled primary learning experience. Our platform provides a comprehensive suite of award-winning tools, resources, and supplementary content designed to empower teachers in delivering joyful and inclusive instruction. Through engaging lessons, digital portfolios, and effective two-way communication features, we keep educators, administrators, and families connected, ensuring continuous visibility into each student's learning journey and celebrating their successes. Our Mission: Seesaw is committed to offering every primary student joyful and connected learning experiences that establish a solid foundation for future success. Your Team: This part-time contractor position is integral to our Professional Learning team, composed exclusively of educators passionate about supporting every student's learning journey and fostering teacher success. Your Role: We are seeking an outstanding educator ready to leverage their expertise and skills to provide engaging and impactful training on Seesaw products for our clients, both in English and Arabic. This customer-facing role will position you as a solutions expert for Seesaw and Little Thinking Minds (LTM), assisting educators and administrators in their effective use of our products. You will facilitate Professional Development sessions for a diverse range of educators (and occasionally administrators) in virtual or onsite environments to drive successful outcomes with Seesaw products. Your Responsibilities: Deliver both virtual and onsite professional development and training to enhance the effective use of Seesaw and/or LTM. Regularly check your calendar, Slack, and email for updates from the team and scheduled sessions. Communicate with clients via email and phone to assist them in scheduling professional development sessions. Document and maintain notes pre- and post-session in designated systems, including sending follow-up resources to clients via email. Stay informed about the latest features of Seesaw and the support resources that may be necessary for our customers. Promptly escalate any customer issues that arise, assisting in resolution and communicating updates as necessary.

Join Careem as a Captain Experience Associate and play a pivotal role in enhancing the experience of our captains. This position involves engaging with our driver-partners to ensure their needs are met effectively and efficiently. You will be responsible for resolving issues, providing support, and facilitating a smooth operation for our captains. Your role will also include gathering feedback to continuously improve our services.

Join our dynamic team as a Digital Marketing Specialist at Syngenta Group, where you will play a crucial role in elevating our brand presence and driving digital strategies that resonate with our audience. Your expertise will help us enhance our online visibility and engagement through innovative marketing campaigns and data-driven insights.

Join Tarjama as a Product Support Specialist, where you will play an essential role in delivering outstanding technical support and guidance to our customers. Your expertise will ensure customer satisfaction and product success by swiftly resolving issues, troubleshooting proactively, and maintaining thorough documentation. As a dedicated advocate for our users, you will cultivate positive relationships and facilitate seamless usage of our products. Collaborating with internal teams and staying updated on product enhancements, you will contribute to ongoing improvements that drive customer loyalty and business growth.Duties & Responsibilities:Technical Support:Act as the first point of contact for customers in need of assistance, providing timely and effective technical support through Jira (tickets), email, calls, or chat.Meticulously log all customer issues and connect them to the relevant development team backlog for prompt resolution.Utilize diagnostic tools to troubleshoot and resolve product-related issues, ensuring clear communication about the details and expected timelines for resolution.Troubleshooting:Adopt a systematic approach to diagnose and address technical issues encountered by customers, showcasing a profound understanding of our products and services.Product Guidance:Offer comprehensive support and guidance to customers, empowering them to navigate and utilize our products effectively, thus enhancing their overall experience and satisfaction.Customer Issue Resolution:Promptly investigate and resolve customer complaints or inquiries, demonstrating a proactive and solution-oriented approach to ensure maximum satisfaction.Documentation:Maintain precise documentation of all customer interactions, issues, and resolutions in the designated support ticketing system (Jira), ensuring accuracy and ease of reference.Develop and update detailed user manuals and service documentation, including instructional videos and screenshots to enhance product usage understanding.

Join our dynamic team at Syngenta Group as a Business Support Specialist, where you will play a vital role in enhancing operational efficiency and driving business success. This position involves providing essential support to various business functions, ensuring smooth operations, and facilitating effective communication across departments.

Role overview jeeny seeks a Junior Market Intelligence Associate based in Amman. This position plays a key part in supporting the team by collecting, analyzing, and interpreting market data. The insights produced help inform business decisions and provide a clearer understanding of current market trends and consumer behavior. What you will do Assist in gathering data about markets and competitors Analyze collected information to identify trends and patterns Help interpret findings to align with company objectives Contribute to reports that influence business strategy What helps in this role Strong analytical skills Keen attention to detail Interest in market research and understanding consumer behavior

We are seeking a skilled Federal Contracts Specialist to join our team at Basmaya For General Trading & Logistic Solution Co. In this role, you will leverage your extensive knowledge of federal contracting to provide comprehensive contract support for our business operations.The ideal candidate will possess a strong background in federal contracts, United Nations contracts, and NGO contracts, along with a solid understanding of federal law, terms, and conditions.Applicants should have a minimum of 2-5 years of relevant experience in this field. Preference will be given to candidates holding American or British citizenship residing in Amman, Jordan, or those willing to relocate.Key Responsibilities:As a Contracts Specialist, you will be responsible for ensuring compliance with federal regulations and providing expert advice on contract terms.Other Duties:Please note that this job description is not exhaustive and may evolve as per business needs.

As an Area Operations Specialist at Delivery Hero, you will play a pivotal role in optimizing our delivery processes and enhancing operational efficiency across the region. Your responsibilities will include analyzing performance metrics, streamlining operations, and collaborating with local teams to implement best practices. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about improving customer satisfaction.

The AML Compliance Associate will play a crucial role in safeguarding financial integrity by actively monitoring, detecting, and preventing suspicious financial activities. This position is essential for ensuring compliance with anti-money laundering (AML) regulations and internal policies. The successful candidate will conduct in-depth investigations, analyze transactions, and implement robust measures to mitigate risks associated with money laundering and financial crimes.Key ResponsibilitiesCarefully review and analyze financial transactions to identify and investigate suspicious activities.Conduct thorough investigations into flagged transactions or customer accounts to ascertain potential money laundering or fraudulent activity.Ensure strict adherence to AML laws, regulations, and company policies by executing effective AML procedures and controls.Assess and report on potential risks related to money laundering and financial crimes while proposing preventive strategies.Maintain meticulous records and documentation pertaining to suspicious activities and investigations.Prepare and submit regulatory reports on suspicious activities to the appropriate authorities, ensuring compliance with all regulatory requirements.Provide essential guidance and training to employees regarding AML policies, procedures, and best practices.Utilize anti-money laundering software and tools proficiently to monitor transactions and identify suspicious patterns.Continuously monitor transactions and customer activities for behaviors or patterns indicative of money laundering or other financial crimes.Conduct rigorous due diligence on new and existing customers to verify identities, assess risk levels, and ensure compliance with Know Your Customer (KYC) regulations.Screen customers and transactions against global sanctions lists to prevent engagement with sanctioned individuals, entities, or nations.Perform enhanced due diligence on high-risk customers or transactions to gather additional information and comprehensively assess potential risks.Conduct regular risk assessments of the organization’s AML program to identify vulnerabilities and develop strategies for effective risk mitigation.Investigate internal reports or alerts related to suspicious activities or potential AML violations, collaborating with relevant stakeholders to resolve issues and implement corrective measures.Stay informed about AML laws, regulations, and industry best practices to ensure compliance and mitigate legal and reputational risks.Employ data analysis techniques and tools to identify trends and patterns indicative of money laundering or other financial crimes, providing insights to enhance detection efforts.Collaborate closely with other departments, such as legal, compliance, risk management, and law enforcement agencies, to facilitate information sharing and coordination.

Key Responsibilities1. System Configuration & Technical SupportConfigure Treasury products, various deal types, pricing parameters, yield curves, and market conventions to optimize system functionality.Maintain and manage static data, user profiles, access rights, workflows, and system parameters to ensure seamless operations.Conduct daily system monitoring that includes overseeing market data feeds and managing end-of-day processes.Perform Level 2 incident troubleshooting, root-cause analysis, and effective issue resolution.2. Integration & Data ManagementFacilitate integration between Treasury systems and Core Banking, GL/Finance, Risk/ALM, Market Data, and reporting tools to streamline processes.Monitor and troubleshoot various interfaces such as API, messaging queues, SFTP, and batch jobs.Ensure data consistency, pricing accuracy, exposure calculations, and file transfers are validated and reliable.Collaborate with Database Administrators on performance tuning and data cleanup initiatives.3. Testing, Upgrades & EnhancementsActively engage in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new releases, patches, or configuration changes.Assist in implementing new Treasury products or functionalities, ensuring alignment with business needs.Document procedures, system configurations, and create user guides for ease of use.Participate in audits, compliance checks, and operational risk assessments to adhere to regulatory standards.4. User Support & TrainingProvide support to Treasury Front Office, Middle Office, Back Office, Finance, and Risk teams by addressing system-related queries.Deliver training on new features, enhancements, and workflows to keep teams updated.Act as a subject matter expert (SME) for daily operational issues and challenges.Offer Level 1 support for Treasury Front, Middle, and Back Office teams.

We are seeking a dynamic Growth Marketing Analyst Specialist to join our team at Zain Cash. In this pivotal role, you will harness data to inform marketing strategies and enhance customer engagement. You will be responsible for transforming data into actionable insights that will shape our approach to business challenges. Your expertise will also be vital in monitoring and optimizing cross-selling and up-selling campaigns to boost our active customer base.Key ResponsibilitiesDevelop and execute comprehensive market research plans, track trends, and analyze competitors’ activities to create updated market reports that provide crucial insights for decision-making.Analyze data and generate insightful reports and dashboards, presenting key performance indicators (KPIs) to optimize Customer Value Management (CVM) activities and enhance customer value.Utilize customer profiling and available data to segment customers geographically, demographically, psychographically, and behaviorally, enabling targeted marketing campaigns.Effectively communicate complex data in a straightforward, actionable manner.Visualize data optimally for various use cases to drive insights.Transform data into a format suitable for rigorous analysis.Innovate new frameworks for data collection and build tools to automate this process.Explore extensive data sets to extract valuable information.Create comprehensive reports and presentations for business applications.Develop and manage cross-selling and up-selling campaigns across all channels to increase revenue and enhance customer engagement.Implement retention programs and campaigns to ensure long-term customer commitment and maximize lifetime value.Identify opportunities for forecasting, statistical modeling, segmentation, and data-driven analysis to enhance customer acquisition, retention, and value extraction strategies.Conduct data mining processes to uncover patterns and relationships related to subscriber forecasting, churn rates, customer segmentation, and behavior profiling.Support the development and implementation of marketing plans for the Business Marketing segment to drive customer retention and acquisition.Monitor and analyze post-launch results of promotional campaigns, updating dashboards with insights on uptake, targeted segments, additional revenues, and channels used.Assist in building business cases for new promotional campaigns by forecasting expected uptake based on historical data and target segments.

Jeeny is looking for a Senior Talent Acquisition Specialist in Amman to help shape the future of its team. This role focuses on finding and attracting skilled professionals who share the company’s values and drive for quality. What you will do Develop and implement recruitment strategies tailored to the company’s hiring needs. Work closely with hiring managers to understand role requirements and team goals. Enhance the employer brand to appeal to a broad range of candidates. Streamline hiring processes to create a better experience for candidates. Role overview This position calls for a mix of strategy and hands-on recruiting. The Senior Talent Acquisition Specialist will use experience and insight to improve how Jeeny finds and hires new team members, ensuring the company continues to grow with the right people.

Join AlGooru as a CRM & Lifecycle Specialist!At AlGooru, we are on the lookout for innovative Growth talents to elevate our customer engagement strategies. As the leading private tutoring platform in Saudi Arabia, we are the first to be licensed by the National E-Learning Center (NELC). Our mission is to provide tech-enabled, personalized educational support to students of all ages and backgrounds, including K-12, university, and professional learners.With support from prominent local, regional, and international investors, including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, and Hub71, we are committed to transforming education through technology.Fun fact: The name AlGooru is inspired by the Sanskrit word “Guru,” which means a mentor or expert!Your Role:Lead the creation and implementation of CRM strategies focused on enhancing customer retention, engagement, and lifetime value.Craft and refine personalized customer lifecycle journeys across diverse interactions.Leverage data-driven insights to improve customer communication and automate marketing initiatives.A Day in Your Life:Execute CRM strategies that bolster customer acquisition and retention across various channels including WhatsApp, SMS, and push notifications.Design and enhance customer journeys tailored to different user segments based on behavior.Collaborate with marketing and data teams to identify impactful customer segments for targeted messaging.Implement automated marketing workflows for timely and relevant customer communications.Monitor and analyze CRM and lifecycle campaign performance, pinpointing areas for improvement.Align CRM objectives with broader business goals by working closely with marketing, sales, and product teams.Utilize our CRM tool (HubSpot) to manage customer data and support lifecycle marketing campaigns.

As a vital member of our team, the Field and Partner Marketing Specialist will spearhead impactful marketing initiatives across the region, ensuring measurable business growth. This position is responsible for the comprehensive planning, execution, and analysis of marketing strategies, directly contributing to our business objectives.This hands-on role demands a proactive approach in event execution, maintaining accountability for lead quality, pipeline influence, and revenue generation. You will collaborate extensively with both internal teams and external partners.Working closely with Sales and Partnerships, you’ll translate business priorities into effective marketing programs, leveraging data insights to optimize outcomes and maximize ROI.Key Responsibilities:Organize and execute 10 to 12 field and partner events quarterly in designated markets.Collaborate with internal teams to create and implement integrated marketing initiatives that align with immediate and long-term business goals.Develop co-marketing strategies with partners including AWS, Microsoft, and other strategic technology providers.Engage with Sales and SDR teams on account targeting, managing invitations, tracking attendance, and conducting post-event follow-ups.Ensure precise lead capture and qualification, facilitating timely handover to Sales.Monitor and report on event performance metrics, including revenue influence, SQLs generated, and lead-to-SQL conversion rates.Maintain event trackers and dashboards, ensuring high data accuracy in CRM updates.Identify and enhance underperforming activities through improvements in format, messaging, or execution.Support various engagement formats including roundtables, executive dinners, webinars, roadshows, and partner events.

Design and execute comprehensive performance management, compensation, benefits, and job replacement initiatives that align with the strategic goals of the Bank.Continuously assess and refine HR policies to elevate employee satisfaction and engagement.Evaluate and enhance the effectiveness of HR programs across the Bank's branches and subsidiaries.Ensure equitable and competitive salary structures; perform market benchmarking to maintain competitiveness.Oversee the administration of employee incentives and benefits, recommending changes to uphold fairness and market alignment.Conduct salary surveys and pay equity analyses, advising on adjustments necessary to retain top talent.Manage job description frameworks, performance management systems, and employee development strategies.Facilitate talent management, career progression planning, and succession strategies.Collaborate with management to identify and resolve performance-related challenges effectively.Contribute to business continuity and emergency response planning to bolster operational resilience.

Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organization. Your expertise in banking and payment solutions will be integral to fostering account growth, securing renewals, and identifying upsell opportunities.Key ResponsibilitiesEstablish and nurture strong relationships with assigned clients to enhance satisfaction.Create and implement tailored customer success plans that promote product usage and client satisfaction.Develop a systematic approach to gather and act on client feedback, continuously improving the customer experience.Analyze usage metrics and proactively address any risks to client retention or expansion.Act as the primary contact for client feedback and service enhancement opportunities.Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to address client needs and drive improvements.Conduct regular business reviews and strategic check-ins with clients, in partnership with Business Development.Champion customer feedback in internal discussions to influence product roadmap.Identify reference customers, collect testimonials, and facilitate customer engagement initiatives such as webinars or user groups.Utilize empathy, active listening, and relationship-building skills to cultivate long-lasting partnerships.

Overview Are you enthusiastic about languages, writing, and quality assessment? Join our team for an innovative language evaluation project focused on Arabic (Levantine) expertise! In this role, you will assist in training AI systems to enhance their understanding and generation of language through structured evaluation and writing tasks, all from the comfort of your home and with a flexible schedule. Your Responsibilities: - Assess AI-generated responses for accuracy, grammar, and cultural relevance. - Identify issues and provide high-quality rewritten responses. - Develop natural prompts and responses in Arabic (Levantine) to enhance conversational datasets. - Collaborate with international teams to improve AI language models. Project Details: - Start Date: ASAP - Duration: 4 weeks - Commitment: ~20 hours/week (flexible schedule) - Job Type: Freelance contract - Location: Jordan, Kuwait, UAE, Qatar, Bahrain, Saudi Arabia, Oman- Rate: $22 USD/hour Qualifications: - Teaching background preferred or experience in teaching/writing Arabic (Levantine). - Exceptional written communication skills and strong grammatical accuracy. - Familiarity with cultural nuances in Arabic (Levantine). - Comfortable with structured tasks such as preference ranking (factuality & locality), prompt-response writing, grammaticality checks, and text improvement. Important Note: Please refrain from using VPNs or IP-masking tools during the recruitment process as our security system requires accurate regional verification.

As a Community and Support Associate at Tamatem, you will play a pivotal role in our community support team. Your skills and expertise will help us deliver exceptional assistance to our users, ensuring their satisfaction and enriching their gaming experiences.Your Responsibilities:● Manage a high volume of user inquiries, tickets, and comments with professionalism and efficiency.● Address customer requests regarding services, products, and billing while showcasing a comprehensive understanding of our games.● Prioritize customer needs with care, compassion, and precision in every interaction.● Offer insightful guidance to users to enhance their gaming experience.● Supervise in-game chat to foster a positive and respectful environment.● Strive to exceed expectations by providing outstanding customer service and effectively resolving user issues.● Maintain open lines of communication with users, emphasizing our commitment to their needs.● Continuously seek to elevate the user experience through engagement and feedback.● Keep user databases current through proactive internal and external communication.● Gather and analyze user data to support team initiatives and report on service performance.● Regularly play our games to stay informed and offer relevant support.

The Loyalty and Engagement Associate is integral to managing and enhancing the Zain Cash loyalty program. This dynamic role involves crafting customer-focused campaigns, overseeing a gamified points system, and nurturing strategic partnerships to increase program value. The Associate will analyze customer behavior, refine voucher offerings, monitor satisfaction levels, and derive actionable insights to drive engagement and retention. Effective collaboration across departments is essential to synchronize program efforts with both internal teams and external partners.Key ResponsibilitiesOversee daily operations of the Zain Cash loyalty program, including points accrual, redemption processes, and reward tier management.Design and implement gamified campaigns aimed at boosting engagement, transaction volumes, and point utilization.Continuously assess points utilization trends to enhance customer experience and reward structures.Analyze voucher performance, redemption behaviors, and customer preferences to inform strategic decisions.Generate reports detailing voucher value, usage rates, and campaign ROI, recommending enhancements based on data insights.Segment customers based on usage patterns and loyalty behaviors, crafting personalized offers accordingly.Conduct regular satisfaction surveys, producing reports to measure the loyalty program's effectiveness.Establish and maintain robust partnerships with third-party vendors to secure valuable offers and benefits for our customers.Negotiate partnerships that align with Zain Cash's loyalty strategy to deliver meaningful rewards.Expand the partner network to create a diverse and attractive rewards ecosystem.Develop regular dashboards and performance reports to monitor key performance indicators (KPIs) such as engagement, redemption rates, and churn.Collaborate with data and business intelligence teams to ensure accurate tracking of loyalty metrics and customer value.Transform data insights into actionable strategies aimed at enhancing retention and growth.Work closely with product, marketing, customer service, and sales teams to ensure alignment in program initiatives.Share campaign plans, updates, and performance metrics with relevant departments.Support internal training sessions related to loyalty campaigns and tools.Stay updated on trends in customer loyalty, fintech rewards programs, and gamification strategies.Examine competitor offerings to pinpoint innovation opportunities and differentiate our program.Recommend strategic enhancements to elevate the value of Zain Cash’s loyalty platform.