Temporary Customer Service Representative at khibraty | Amman

Location: JordanEmployment Type: Full-Time (3-Month Contract)Project Start Date: February 1st, 2026Job OverviewJoin a distinguished organization in Jordan as a Customer Service Representative for a full-time, 3-month contract beginning on February 1st, 2026. We are looking for a candidate who is dedicated to providing exceptional customer service, possesses …

We are excited to announce an opportunity for a Senior Backend Engineer with our esteemed client. This role involves architecting, building, and scaling robust backend systems that are essential to powering various products. You will be instrumental in the design of APIs, enhancing system reliability, and advocating for backend best practices. Collaboration will be key as you work closely with product, frontend, and data teams to deliver comprehensive solutions that align with our client's mission.Key ResponsibilitiesLead the design, development, and optimization of backend systems and APIs.Establish and uphold backend engineering best practices, coding standards, and architectural guidelines.Mentor and nurture backend engineers, promoting technical excellence and career development.Work in tandem with product managers, frontend developers, and data/ML teams to define requirements and implement scalable solutions.Ensure high performance, reliability, and security of systems at scale.Champion continuous improvement in CI/CD processes, monitoring, and observability.Engage in strategic technical roadmap planning and system design discussions.Investigate and incorporate emerging technologies to boost backend efficiency and innovation.

Join Our Team as a Project ManagerFull TimeAmman, JordanPosition OverviewWe are seeking a dedicated Project Manager to lead and manage client projects from inception to completion. The successful candidate will play a crucial role in ensuring projects are delivered on time and align with the strategic objectives of our clients. This position requires adept resource management, risk mitigation, and effective communication with both clients and internal teams to drive project success.Key Responsibilities:Project Planning and Initiation: Collaborate with clients and stakeholders to define project scope, objectives, deliverables, and timelines. Create comprehensive project plans, outlining milestones, tasks, resource allocation, and risk management strategies. Lead project kickoff meetings to ensure all stakeholders are aligned on goals and expectations. Resource and Task Management: Work closely with internal teams, including Product Development, Customer Success, and Support, to guarantee effective resource allocation. Monitor resource utilization and adjust assignments to maximize efficiency and meet deadlines. Track progress on tasks to ensure timely completion and proactively address any potential delays. Risk Management and Issue Resolution: Identify potential risks to project success and develop proactive mitigation strategies. Resolve issues promptly, escalating critical concerns to senior management when necessary. Maintain a risk log to document identified risks, resolutions, and outcomes. Client Communication and Stakeholder Engagement: Act as the primary point of contact for clients throughout the project lifecycle, providing regular updates and progress reports. Facilitate milestone reviews with clients to ensure alignment and address any concerns. Manage scope changes by securing client approval and updating project plans as needed. Performance Tracking and Reporting: Evaluate project performance against key performance indicators, including timely delivery and client satisfaction. Prepare detailed project status reports for internal and client review. Conduct post-project evaluations to assess outcomes and identify opportunities for improvement. Project Closure and Handover: Ensure all deliverables are completed, tested, and approved by the client. Compile a project closure report summarizing outcomes, lessons learned, and client feedback. Facilitate a smooth handover to Customer Success and Support for ongoing client management. Qualifications: Bachelor’s degree in Business, Project Management, or a related field. Minimum of 3 years of experience in project management, preferably within the technology sector. Strong organizational skills and the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proficiency in project management software and tools.

Job SummaryAs a Branch Manager, you will play a pivotal role in steering the overall performance of the branch. Your responsibilities will encompass leading sales, enhancing operations, ensuring exceptional customer service, maintaining quality assurance, and fostering team development. You will strive to achieve key performance indicators (KPIs) while ensuring compliance and alignment with our strategic objectives. The sales performance will be evaluated separately by program (Caribbean and European), and the success of your team will directly impact their eligibility for incentives.Key Responsibilities1. Sales Leadership: Drive the branch’s sales team to meet and surpass monthly and annual sales goals.Monitor individual and team performance, implementing corrective action plans as necessary.Independently track Caribbean and European program performance to ensure accurate incentive distribution and tailored strategies.2. Financial Management:Ensure timely follow-up on FFP payments, invoices, and receipts.Collaborate with the finance department to ensure financial accuracy and accountability.Minimize discrepancies and promote cost efficiency within the branch.3. Team Management:Recruit, train, and mentor staff to cultivate a skilled and motivated team.Regularly assess team productivity and branch health through performance reviews.Foster a collaborative, accountable, and results-driven work environment.4. Quality Assurance:Ensure prompt and professional responses to leads, complete document submissions, and appropriate CRM usage.Oversee office readiness and operational effectiveness daily.Maintain data integrity and high-quality client engagement throughout the sales process.5. Customer Relations:Efficiently resolve client complaints while upholding brand reputation.Ensure customer satisfaction through a seamless and supportive experience.Prevent legal escalation and reinforce client trust.6. Marketing Collaboration:Work with the marketing team to implement local campaigns and initiatives.Provide insights on market trends and customer feedback to guide marketing strategies.Enhance brand visibility and client engagement in your region.

Join our rapidly expanding online marketplace, Khibraty, based in the Middle East, as we revolutionize the buying and selling experience for consumers and businesses alike. Our diverse and innovative team spans multiple departments including Sales, Technology, Finance, Legal, Data, and Customer Care. To support our accelerated growth, we are seeking an exceptional HR Director to provide strategic operational leadership within our HR team.As the HR Director, you will play a pivotal role in refining and enhancing our HR operations. This position focuses on creating scalable systems and processes that support workforce management, compliance, compensation, performance administration, and HR data analytics. The ideal candidate will possess substantial expertise in HR operational excellence within a technology-driven, multi-departmental environment.Key Responsibilities Supervise daily HR operational activities, including management of HR systems, employee lifecycle processes, payroll administration, and ensuring data integrity. Develop and implement HR processes and policies to enhance efficiency, ensure compliance, and promote scalability. Manage and optimize HR systems such as onboarding platforms, performance management tools, payroll, and attendance systems. Support compliance and risk management initiatives. Ensure adherence to local labor laws and regulations across various jurisdictions in the Middle East. Oversee employee documentation and regulatory reporting. Contribute to fostering a workplace culture that encourages creativity, personal development, and growth. Collaborate with department leaders to facilitate workforce planning, staffing metrics, and headcount management. Deliver data-driven HR insights to inform leadership decision-making. Manage compensation structures, conduct salary benchmarking, and administer employee benefits. Coordinate timely and compliant payroll processes in collaboration with the Finance team. Oversee the administration of performance cycles, including reviews and tracking. Drive process improvement initiatives and identify opportunities for automation. Lead continuous improvement efforts across HR operations. Maintain relationships with third-party HR vendors (payroll providers, insurance, HR technology). Evaluate and recommend HR tools and software to enhance operational efficiency.

Senior Multimedia Designer & Content CreatorOverview: Join khibraty as a Senior Multimedia Designer & Content Creator, where your expertise will drive innovative design projects and inspire junior talent. We are seeking a strategic visionary who can manage the full design lifecycle, ensuring exceptional quality and creativity from concept through to delivery.Key Responsibilities:Lead all design initiatives from conceptualization to final execution.Mentor and review the work of junior designers, offering constructive feedback to foster their growth.Create and animate motion graphics, explainer videos, and promotional content for various digital and social media platforms.Engage with clients and team members to understand design requirements, generating innovative ideas and effectively communicating them.Assign design tasks and provide support to junior team members as needed.Uphold high standards of quality, ensuring the delivery of top-tier work to clients.Stay abreast of the latest design trends, tools, and AI advancements to continually enhance creative processes.

Join our dynamic team at Accor Hotels as a Guest Relations Agent, where your passion for customer service will shine. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and a warm welcome. Your responsibilities will include assisting guests with inquiries, resolving issues, and creating memorable experiences that exceed expectations.

Join our passionate team at Jobs for Humanity as a Customer Service Representative in Amman, Jordan! We are seeking dedicated individuals who excel in delivering exceptional customer service in a dynamic call center environment. If you are enthusiastic about helping others and possess the skills to manage customer inquiries with professionalism, empathy, and efficiency, we want to hear from you!Respond to incoming calls in a professional and courteous manner, addressing customer inquiries and concerns with a solutions-driven mindset.Deliver accurate information regarding our products and services while maintaining detailed and organized call documentation.Effectively resolve customer issues by actively listening to their needs and implementing tailored solutions.Adhere to established scripts and guidelines while adjusting your communication style to accommodate individual customer requirements.Handle multiple tasks concurrently, including call management, data entry, and documentation, while ensuring accuracy and a keen attention to detail.Collaborate with team members and supervisors to share best practices and provide support to colleagues in delivering outstanding customer service.Meet and exceed performance targets and quality standards while maintaining a positive and professional demeanor.Escalate complex issues to the appropriate departments or supervisors when necessary.Contribute to a supportive and inclusive team environment by demonstrating reliability, resilience, and adaptability to work on a rotational schedule.

Join our dynamic team at Progressoft as an experienced Java Developer! In this role, you will be instrumental in designing and implementing server-side components for innovative financial services, utilizing the latest technologies. Your expertise will help us deliver high-performance and high-availability applications that are crucial to mission-critical systems.Key Responsibilities:Architect and develop high-volume, low-latency applications for critical systems, ensuring peak performance and availability.Engage in all stages of the software development life cycle, contributing insights and expertise.Craft well-designed, testable, and efficient code.Verify that designs are compliant with project specifications.Drive continuous improvement by exploring new technologies and presenting alternatives for architectural review.

Join our dynamic team at Progressoft as a highly motivated Product Owner. We are searching for an individual with a deep-seated passion for technology and a commitment to delivering innovative and high-quality software products. Key Responsibilities: Gain a comprehensive understanding of the product. Participate in team meetings, including daily standups, planning sessions, reviews, and retrospectives. Provide clear vision and direction to both the team and stakeholders throughout the project's lifecycle. Gather and articulate requirements from various sources, including customer/stakeholder interviews, document analysis, and research. Identify and document both functional and non-functional requirements in a clear and concise manner. Assess technical feasibility by evaluating problem definitions, requirements, and proposed solutions. Analyze the impact of new requirements and changes, providing effort estimates for delivery. Collaborate with the development team during the software design process. Create and present documentation, flowcharts, layouts, diagrams, and code comments to demonstrate solutions. Produce high-quality product documentation, including business requirements documents, software requirements specifications, interface specifications, and API contracts. Build and prioritize the product backlog by defining user stories and acceptance criteria. Conduct backlog grooming, iteration planning, and user story elaboration. Review and accept completed user stories to ensure they meet acceptance criteria. Showcase iterations/products to customers and product management while gathering feedback.

Join our dynamic team at khibraty as a Backend Engineer! We are seeking a motivated individual with 1–2 years of experience to help us build robust backend services and thrive in a fast-paced product environment. In this role, you will collaborate closely with senior engineers, product managers, and frontend teams to create APIs, enhance system performance, and contribute to scalable backend solutions that drive our products.Responsibilities:Design, develop, and maintain backend services and APIs with guidance from senior engineers.Implement business logic and integrations that support key product features.Write clean, maintainable, and well-tested code adhering to established backend standards.Work together with frontend engineers, product managers, and designers to understand requirements and deliver effective solutions.Assist in optimizing system performance, reliability, and security.Participate in code reviews to learn backend best practices and architectural patterns.Contribute to CI/CD pipelines, deployments, and basic monitoring tasks.Troubleshoot and resolve backend issues in both development and production environments.

Join a vibrant startup that has been recognized as a Great Place to Work®. At Unifonic, we are transforming business communication through innovative SaaS solutions. Our team comprises 500 enthusiastic professionals, united in their commitment to providing exceptional experiences for over 5000 customer-focused companies.We foster a collaborative and enjoyable workplace where creativity flourishes and new ideas are always welcomed. As stakeholders in our company, we are more than just a team; we are Unifones. Become part of our journey and help us make a significant impact!About the Sales Team:Our Sales team is dedicated to driving revenue while serving as trusted advisors to our clients. Comprising specialists in account management, business development, and customer success, we collaborate across departments to ensure our offerings align with customer needs. If you have a proven sales track record, excel at relationship-building, and are passionate about assisting others, we would love to have you on board.Your Role:As an Account Executive, you will remotely drive revenue growth and achieve sales targets by cultivating strong relationships with strategic clients. Your focus will be on understanding their needs and aligning them with our innovative solutions for mutual satisfaction.Your Responsibilities Will Include:Building and nurturing business relationships to expand our customer base and enhance existing partnerships while reporting relevant data.Crafting compelling sales presentations for potential clients.Monitoring activity, preparing, and maintaining sales leads and account status within our Customer Relationship Management System (CRM).Identifying key decision-makers among targeted leads and facilitating initial sales meetings.Achieving quarterly sales targets set by management.Regularly following up with current clients through phone and email to explore cross-selling and upselling opportunities.Keeping clients informed about the latest products and sales updates; managing contract renewals and maintaining detailed client records.Addressing customer issues and complaints promptly to uphold trust and satisfaction.Collaborating with a diverse team to develop effective solutions and execute closing strategies for qualified opportunities.Formulating cooperative closing strategies with sales management.

Job Title: Senior Next.js Developer (tRPC & Fastify)Location: On-site / HybridExperience: 4+ YearsEmployment Type: Full-timeJoin our dynamic team at khibraty as a Senior Next.js Developer. We are looking for a talented developer who possesses extensive hands-on experience in tRPC and Fastify. You will play a critical role in designing and building high-performance, scalable web applications utilizing modern full-stack TypeScript technologies.Key Responsibilities:Develop, maintain, and optimize Next.js applications (App Router & Pages Router)Create end-to-end type-safe APIs using tRPCDesign and implement backend services with FastifyWrite clean, scalable, and well-tested TypeScript codeIntegrate with databases, authentication systems, and third-party APIsEngage in code reviews and contribute to technical decision-makingRequired Skills & Qualifications:4+ years of experience in JavaScript / TypeScriptDemonstrated expertise in Next.jsDeep understanding of tRPC (type-safe APIs)Experience with REST & real-time APIsStrong grasp of server-side rendering (SSR), static generation (SSG), and edge functionsProficient in PostgreSQLExperience with authentication mechanisms (NextAuth, JWT, OAuth)Familiarity with Docker and CI/CD pipelinesSolid understanding of web performance and security best practicesNice to Have:Experience with Prisma or Drizzle ORMFamiliarity with cloud services (AWS, GCP, Vercel)Experience with monorepos (TurboRepo, Nx)Knowledge of WebSockets & real-time featuresWhat We Offer:Competitive salaryFlexible working hours / remote setupOpportunities for career growth and leadershipModern tech stack with real ownershipA collaborative and high-performance engineering culture

Khibraty is on the lookout for a skilled and detail-oriented Warehouse Manager to lead our warehouse operations within a dynamic branded distribution and marketing environment. This pivotal role will encompass the management of day-to-day warehouse activities, ensuring compliance with regulations, collaborating with internal teams, and enhancing the overall efficiency and safety of our warehouse operations. The ideal candidate will have extensive experience in the FMCG sector, along with a robust understanding of inventory management and logistics processes.Key Responsibilities● Oversee and coordinate warehouse personnel, including shift management, task allocation, and performance evaluation.● Ensure the accurate and timely receipt, storage, and dispatch of all goods.● Supervise compliance with all licensing and regulatory requirements related to the Food & Drug Administration.● Manage customs processes including deposits, inbound/outbound logistics, and clearance activities.● Handle product disposal and destruction in compliance with regulatory standards.● Monitor and maintain inventory levels to uphold consistency and accuracy.● Implement and enforce safety and security protocols throughout the warehouse.● Collaborate with internal teams to ensure operational efficiency across departments.● Continuously refine warehouse layout and processes for enhanced efficiency.● Supervise the maintenance and operation of warehouse equipment and infrastructure.● Lead training initiatives for warehouse staff to ensure compliance and optimal performance.

Location: Amman, Jordan (with opportunities for travel across the GCC & MENA) Reports to: MENA CEO Experience: 10+ years Company: Rainmaking & Startupbootcamp MENA About Rainmaking & StartupbootcampRainmaking & Startupbootcamp stand as pioneers in the global innovation landscape, specializing in venture building and ecosystem enablement. We collaborate with governments, corporations, and startups to conceptualize, launch, and expand innovation programs and venture studios that create significant impact.Throughout the MENA region, we have forged partnerships with leading organizations in Saudi Arabia, UAE, Oman, Kuwait, Egypt, and Jordan, shaping ecosystems and nurturing the next generation of startups.We are currently seeking a Programs Director to oversee our program delivery and operations across MENA. This role combines strategic vision with hands-on leadership, ideal for an individual who excels in dynamic settings, enjoys tackling complex challenges, and is adept at managing multiple teams and programs within the region.

Join egisgroup, a leader in innovative design solutions, as a Senior Interior Designer. In this role, you will leverage your extensive experience and creative vision to deliver exceptional design projects that enhance spaces and elevate user experiences.

We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at Accor Hotels in Amman. In this key role, you will lead and manage the housekeeping department, ensuring that our guests receive the highest standards of cleanliness and comfort. You will be responsible for supervising housekeeping staff, coordinating cleaning schedules, and maintaining inventory of cleaning supplies.As a Housekeeping Supervisor, you will play a crucial role in creating a welcoming environment for our guests while upholding the reputation of our esteemed hotel brand. Your leadership will ensure that our housekeeping team meets and exceeds performance expectations.

Junior Multimedia Designer and Content CreatorOverview:Join our dynamic team at khibraty as a passionate Junior Multimedia Designer and Content Creator. In this vibrant role, you will partner with our creative lead and marketing teams to craft compelling visual content that resonates across various platforms. We are looking for a versatile creator who possesses a solid understanding of design principles and an eagerness to breathe life into innovative ideas.Key Responsibilities:Collaborate with the creative lead, clients, and digital marketing team to brainstorm and develop multimedia content concepts.Support the ideation and production of captivating designs for diverse content, campaigns, and branding initiatives.Create and produce multimedia content, including digital assets, video animations, and text animations.Design visual elements for both media and print platforms such as social media graphics, email campaigns, website components, and promotional materials.Work closely with teams in Content, Creative Operations, Marketing, and Social to guarantee top-tier ideas and execution.Edit recorded footage to enhance quality and coherence.Manage multiple projects efficiently to meet stringent deadlines.

Department: Supply Chain & LogisticsReports to: Supply Chain ManagerRole Overview:We are seeking a dedicated Logistics and Clearance Executive to manage comprehensive logistics operations, ensuring that goods are delivered promptly and cost-effectively while fostering strong relationships with suppliers and distributors. The ideal candidate will possess extensive experience in land, sea, and air freight operations and demonstrate exceptional English communication skills to effectively coordinate and negotiate with our partners.Key Responsibilities:Manage and oversee the logistics and supply chain operations across various regions.Plan and supervise inbound and outbound logistics processes for land, sea, and air freight.Develop and maintain relationships with freight forwarders, suppliers, and distributors.Ensure the accuracy of shipping documentation and adherence to local and international regulations.Optimize logistics workflows and propose enhancements in transportation and warehousing.Lead and mentor junior logistics personnel.Prepare detailed logistics reports and performance dashboards for management review.Handle escalations and efficiently resolve logistics-related challenges.

About the RoleJoin our dynamic team as an Engineering Manager (Backend) at a rapidly expanding, product-focused technology company that is making waves in the consumer tech and food delivery industries.This role uniquely blends people leadership with hands-on technical influence. You will be responsible for leading and nurturing a talented backend engineering team, collaborating closely with Product, Mobile, Design, QA, and DevOps to create scalable, high-quality solutions. The ideal candidate possesses extensive backend knowledge, strong architectural insight, and a genuine enthusiasm for developing and mentoring high-performing teams.Key ResponsibilitiesGuide, mentor, and cultivate the growth of a backend engineering team, assisting in their technical and career development.Work collaboratively with Product, Design, Mobile, and QA teams to deliver robust, scalable solutions.Oversee backend technical planning, architectural decisions, and code quality standards.Strike a balance between immediate delivery demands and long-term technical vision and scalability.Conduct regular one-on-one meetings, performance evaluations, and career development discussions.Promote a culture of collaboration, accountability, innovation, and continuous improvement.Manage team capacity, recruitment strategies, and resource distribution.Encourage and uphold engineering best practices, including CI/CD, code reviews, and automated testing.Collaborate with leadership to align backend technical projects with overarching business goals.